• YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 5th among Department Store sites.

  • Service
    120
  • Value
    113
  • Shipping
    124
  • Returns
    89
  • Quality
    108
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
53
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How would you rate YesStyle?
Top Positive Review

“YesStyle Review”

hooded e.
7/7/21

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

Top Critical Review

“The "small" would fit a 9-year-old. Does not refund”

Burr L.
6/19/24

I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!

Reviews (613)

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Reviews that mention popular keywords

store credit (28) customer service (88)
Thumbnail of user nikeyl
1 review
12 helpful votes
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June 14th, 2014

I ordered several things to be shipped express and was promised, a ultimate beauty pack, free fragrance sample, free beauty sample.
They took over 2 weeks trying to get one more product without even notifying me. In the end cancelled the order for the product they were waiting for and wasted the time they kept me waiting, then they didn't even send what was promised.
I've had such bad service, I don't intend on buying anything from them again. They're clothing quality is a cheap replica of whatever they see.
It's a site to stay away from. They're just scams

Thumbnail of user lh405
1 review
42 helpful votes
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June 3rd, 2020

I placed an order since end of March and haven't received it yet, after back and forth emails enquiring, they provided several tracking links, either the package status never have any progress stuck in a location, or simply information not accurate. The worst thing was, I asked for a refund, they decided not to respond to my email anymore! I don't know what to do now and l am stuck! I definitely do not recommend to order from this company!

Thumbnail of user jeraf
1 review
0 helpful votes
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July 2nd, 2017

Takes ages for shipments to be delivered in HK. You wait and wait and then they come back saying an item cannot be sent, etc. etc. Delaying the shipment even further.
Another thing is the sizes, they are often incorrect, so you end up with clothes that don't fit or are a couple of sizes smaller... their prices are not so great either... similar or same products are found at other sites for less... though they have a wide choice of items, they seem to be operating quite badly.

Thumbnail of user jenniferp24
1 review
7 helpful votes
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November 3rd, 2013

Recently placed an order for some cosmetic items that were in stock, received e-mail saying it was shipped. It has been over 14 business days and there is no sign of delivery and no tracking code provided. I am not happy about the situation at all, I have ordered from overseas companies many times and i never had a problem with shipping. I will not order from this company again and i just hope at this point i will get my items.

Thumbnail of user shays116
1 review
1 helpful vote
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April 23rd, 2023

I have placed my LAST order with this company; never again. One item is missing from a recent order and after contacting YesStyle, this is the response I received: "We apologize that you have received the parcel tampered. Please contact customs to identify if the product has been confiscated." Say, what?! I have never contacted customs before and don't even know how to proceed with that. Why are they not the ones investigating? Why is the burden on me? Can't be serious! Was this item missing from other customers' orders? If yes, then you should figure it's due to customs. Unbelievable! Horrible customer service.

Service
Shipping
Thumbnail of user karenv400
1 review
0 helpful votes
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May 23rd, 2020

There was lots to choose from and great prices! I am interested in Japanese and Korean skincare but they are not easily accessible where I live so YesStyle is a great option for me. The only con was some of my items would not ship for 21 days delaying my whole order.

Thumbnail of user jenl204
1 review
5 helpful votes
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September 28th, 2021

Would not buy from this company again. Spent over 300.00 and ended up returning everything. Poor quality. 65.00 to ship back and now I've been told I can only get a store credit. I'm out $365.00 on this store. Good luck trying to get a hold of them too! Do yourself a favor and go to another store that will give you your money back.

Thumbnail of user carolc118
1 review
0 helpful votes
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April 14th, 2017

But website needs urgent upgrade! After entering the page for one particular item abd click 'return' or 'back arrow' to the previous browsing page, it just fails to get back to your last page but always land randomly on a few pages back, which is so lame and super low tech. This definitely discourages surfers to shop as it is such a bore & a waste of time having to scroll down a few pages in order to reach the last page you have just browsed.
In this age of time, almost all online shopping websites are much more sophisticated, efficient and user-friendly. YesStyle MUST rectify this IT deficiency in order to stay competitive.

Thumbnail of user tr593
1 review
7 helpful votes
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July 21st, 2013

YesStyle seems like a great place to buy clothing at first but their site is very misleading and I've experienced nothing but disappointment one after another. I really like their clothes but I've experienced too many problems. They've given me the right product in the wrong size or color and they've also given me a product which appears to be the one I ordered but it's actually not.

And they do not offer ANY compensation whatsoever. You can't even return anything because they never answer their phones and don't address the issue properly. I've been occasionally ordering clothes from them for over 3 years now and I've had a problem 3/4 of the times. If you have lots of money to waste away on products you didn't order then YesStyle is a good place to buy certain clothes.

Thanks to anyone who read all of this because YesStyle never seem to read any of my emails. They just copy and paste the same apology over and over again.

Thumbnail of user angelt28
1 review
0 helpful votes
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July 3rd, 2017

The clothes are very cute but the materials are terrible. Save a lot of money from this website tho. But be careful when you order something because most of the time it doesn't look like the pictures. I ordered 2 dresses from China, one of them smelled like plastic and the another has stain on it. Customer service is mean and not helpful. I just ordered products from China, haven't tried products from Korea or Japan so I'll keep trying and see if there is any difference.

Thumbnail of user annieb67
1 review
0 helpful votes
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October 14th, 2017

This site have varieties of products from clothing to household to beauty, that's great if you are just window shopping. You don't always gets your item if they can no longer find it from their vendors, even if it's still show available on YES site.
Same item on YES have multiple listings with different pricing because it's different "brand" with the "same" pictures and model. I have some good buy, and bad ones.
Conclusions: Great selection, Super Slow Shipping (for them to search for your products), and be prepared for disappointments.

Thumbnail of user helens22
1 review
8 helpful votes
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December 31st, 2012

Just imagine that all the decent to good reviews you ever see about yesstyle is by the 3 people that work there attempting to accumulate good reviews for themselves. That might or might not be exaggerated, however that is my visually aiding description for this site. It has been a month since I ordered, I haven't heard from them as I have tried to contact them via various methods, and still have not received my clothes. Which are probably still sitting in their rolls of fabric where they were born. EVERYONE DON'T DO IT! I know it's so tempting because they look rather appealing over their skinny rail Asian posers, and behind the cheap camera lens but trial version of Photoshop enhancements! If you buy from Yesstyle.com you will be fooled like,... me :(

Thumbnail of user nataliee81
1 review
0 helpful votes
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August 7th, 2020

I shopped at YesStyle after hearing a lot of positive reviews from people I follow on youtube and I was not disappointed by the selection of items. The shipping by weight was intimidating at first glance, but the threshold for free shipping is easy to reach if you're shopping for skincare. I will definitely use this website again when my go-to doesn't have what I'm looking for!

Thumbnail of user yanc10
1 review
1 helpful vote
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July 30th, 2016

I enjoyed shopping with Yes-style as they have large variety of products, and lots of my favor styles. The shopping service is good especially if I found the product wrong and want to return.

However, there is still not enough style for big size, and often the size and quality came could be quit different from information and photos show on web. That's area need to improve.

Thumbnail of user jinahh
1 review
0 helpful votes
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July 5th, 2017

The materials are not too bad, the sizes may be a little off. But I do get nice styles sometimes. Depending on my luck they will also fit sometimes. The only thing I don't like is when returning I can only receive yes style credit and credited back into my account.

Thumbnail of user fayes29
1 review
0 helpful votes
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October 22nd, 2017

Good website for purchasing well-known brands such as cosmetic and skin care products. Buying clothing is somewhat risky as it's asian sizing so products come up very small or the quality of the product isn't as expected. Shipping time is normally quite accurate.

Thumbnail of user lyrar1
2 reviews
0 helpful votes
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September 18th, 2017

I love the selections they have and it's very easy to use. I had an actual shop that was open near where I lived but unfortunately it closed. :( But this is my go to store for online shopping. Even though shipping may take awhile it's worth it.

Thumbnail of user daisyb9
2 reviews
0 helpful votes
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October 7th, 2023

I have made several orders with mostly women´s clothing and some shoes and accessories. Some surfing around, you will find trendy items of the moment which tend to be more expensive but definitely worth it, if you have been eyeing a trendy product out in the market.

Thumbnail of user haleyt72
1 review
4 helpful votes
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April 16th, 2023
Verified purchase

Said the items were ready to ship in 24h, but took a month and a half. They also get rid of the Australia return address, so now if you want to return an item, you have to pay $60-$80 for the shipping fee back to their warehouse in Hongkong. Ridiculous and customer services are no help. MAD! Highly recommended to avoid this website at all cost if you don't want to ruin your day!

Products used:
A lip balm

Service
Value
Shipping
Returns
Quality
Thumbnail of user malkab6
2 reviews
4 helpful votes
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January 26th, 2023
Verified purchase

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

Tip for consumers:
just dont use them. save your money

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayleighd1
1 review
6 helpful votes
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August 27th, 2013

I've ordered four items from YesStyle. It`s been 4 weeks and I have still not received anything, no tracking code, nothing. Now I'm just waiting for a delivery that might not even get here. Appalling service. Do not buy from here you won't get your delivery.

Thumbnail of user islac
2 reviews
1 helpful vote
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May 20th, 2017

No matter your style Yesstyle will have something for you, a wide variety of beauty and fashion makes this a perfect website to browse all day on. The clothes are always up to date and on trend with current Asian fashion but also have many other styles too. Shipping times for me is always good and i get to know exactly when my parcel will arrive. Very reliable and easy to navigate the website too.

Service
Value
Shipping
Quality
Thumbnail of user micao
1 review
1 helpful vote
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April 11th, 2017

First of all, takes forever to load pages, I guess due to huge files with cluttered photos, photos can not magnify photos to see the details and photos are so irrelevant to product being advertise, too many zoomed out poses ( like the model is doing a photo shoot on a blog instead of the emphasis on the item) and not enough close up. Not enough descriptions of item. Material or fabric composition is unclear or misleading. Takes too long tp delete items and hard to narrow down search and refine selection. Payment process is frustrating as well. Over all a very unpleasant experience.

Thumbnail of user cherylf8
Quality A. – YesStyle Rep

Hi Mica,

Thank you for your comment.

Please kindly provide your email address and order number so we can check your order accordingly and forward your case to our Customer Service Team.

Once again, our apologies for any inconvenience this may have caused.

Thank you.
YesStyle Team

Thumbnail of user victorp15
1 review
5 helpful votes
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December 27th, 2013

Zara, Topman, asos, h&m etc. you what these companies have in common... GREAT SHIPPING!. Something Yesstyle can't get right. Yesstyle have Great clothes but abysmal shipping. Expect to wait more than the estimated delivery time. Oh and if the item doesn't fit expect to wait another month. Its not worth it. Just save the hassle and buy somewhere else.

Thumbnail of user weny2
1 review
14 helpful votes
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June 17th, 2014

This site is a joke! The first time I have ordered from them (2 items), one of the items took over 4 weeks to be sourced and in the end they had to cancel it. Second item arrived but for a £20 blouse, the quality is crap and i didn't hesitate to return it straightaway. And of course they do not provide refund of money so i had to use my credits to buy another item. I chose a lipstick as their clothes quality are rubbish but guess what just received an email saying "this item is difficult to source and there is not definite waiting time!". Which means i could have to wait forever. They should only be selling things they have in stock! Thieves!

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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