YesStyle

I'm currently their silver member. Already made more than 5 purchases.
Shipment time always long and it's the only online shopping site that didn't cover local VAT in advance and ask us(consumer) to pay in advance and then get a refund later.
As for customer service, I can only rate it at 3. As I asked for product replacement, feedback time/response time always longer than one week.
Overall. If you could find other website for shipping Korean /Japanese beauty brands, don't use them.

I wanted a refund but their offer was store credit which is completely against customer rights. I didn't use nor open any product and immediately returned it because I had to pay a high amount of money for custom clearance. So every time I order something, I'll need to pay the custom clearance fee which means that I'll not order anything else! That's why I want to get my money back! I don't need any store credit. And didn't know it's such a bad company.

Be warned! Once they take your money you won't see it ever again and there are very high chances that nor your order. They will make anything up to make shipping slow and even if your order has not been shipped they won't issue a refund. And because I got Pay Pal involved in the issue they are making me wait 3 more business days. I am empty handed. No money, no items and not even a reply from customer service. Avoid the headache, avoid dealing with this website because it seems that is run by ghosts.

Orderded 29th of december 2023 and still havent received half of my shipment as of 1st of april 2024. They only use automated emails, which do not help..

They are scamming their customers by delaying order since we already paid in advance.
I placed the order since Feb.2024 and my delivery date is unknown until this point. Initially, it is March 04 and now they gave me no delivery date and wont refund my payment.

Ordered a total of 5 Purito Daily Go To Sunscreens, and they were all either fake or defective. Didn't know it at the time because I had nothing to compare them to. When I went to Korea and bought the real Purito sunscreen from there, that's when I discovered that the ones I received from YesStyle were completely different! All 5 were yellow in color and really runny and oily (left in photo). The credible one I got in Korea was white and thicker in consistency (right in photo). They also refused to reimburse me for the defective items because it was past the 14 day return policy. I kept telling them it was because I had nothing to compare the sunscreens to and just thought they came like that originally. Definitely not buying anything from these guys ever again. Cannot be trusted.

I ordered in December and it's now end of February and still no delivery. I have contacted the customer support department and it seems he package is returned to the sender by DHL. So out of 'courtesy' the customer service team has offered to send a new order but I have to pay for all the additional costs. And the other option is to get a refund, minus the shipping costs, in store credit. Store credit! I want my money back and not store credit, as I'm never ordering at Yesstyle again. I have had this situation once before and I've frankly had enough of this. First they make you wait for months, which is okay since it's coming from China and South Korea. But when the package doesn't get delivered because the shipping company is making a mess out of things, they simply make YOU pay! This is outrageous!

Yesstyle makes customers pay for their wrongs instead of holding DHL accountable. Never order here otherwise you lose your money, because refunds are made in store credit, which means you have to use the credit to pay for another order.

On my second order, they did not include the promotional item, even though I paid for the qualifying item and it was listed on the invoice. After several days of emails, which included the suggestions of "try looking in the box again" and "did the package have a hole in it", they finally told me to buy from them again and maybe they would send it next time. So I emailed legal and requested my account be deleted, got a similar run around, and now months later I'm still getting random emails from them but they claim that "deletion can take several months".

Ordered a shirt in "berry red". Received a flimsy, orange shirt that was all wrinkled. They don't even pay for return shipping and will give a store credit not a refund. After it took ages to receive the item.

Ordered bunches of products in end Jan based on their beautiful pictures. Kept checking with they on delivery status, finally in end Feb, said some styles are out of stocks. Finally received the package, all are poorly made junk, nothing like the pictures showed on their site. Nothing! From material to colors to styles. Needed to spent $60 on shipping to return back the junk to their warehouse in Oregon the next day. USPS tracking said package arrived and was signed by their agent. Followed up on a few hundreds refund today, said they had never received the package.

Another Chinese site steal pictures from other sites, take forever to send out poor quality products and suck out $60 more on shipping for return. I should have known better

One more note, received email about data breach issue from this site, said my password and info are compromised. Ridiculous

Do Not buy from YesStyle.
Their prices are not that cheap.
The quality are so bad, you can smell plastic when you open the packages.
My packages took over 1 months.
You need to pay for your return items and also they won't give you a refund! Just a store credit!
I spent over $200 they won't give money back!

Very unpleasant experience, bought 3 times and always late for delivery, Yesstyle service is totally sucks!

I placed order a month ago, they accepted my order and I waited for a month, eventually just simply cancel my order and refund me without getting my consent!

Their reason will definitely make you laugh! They explained order cancel due to no stock, they had tried their best to source from their supplier but not avail. This is the funniest part! The system shown "usually ship within 7 to 14 days" they explained it does not mean to have stock! But why didn't they put "no stock" or not available"?

Although argued with them by email few times, they would never do anything to pacify their customer, and they insisted their information was not misleading their customer... sad!

Good luck for those new buyer!

Shopping for shoes is not easy, they don't provide pictures of the soles or up close images of product, mostly models displaying them. Also should have size converters when displaying overseas shoe sizes.

Worst shopping experience ever.
Their return policy is ridiculous.
Refunds are only in the form of store credit but won't give your money back even if the product is out of stock after you have ordered & paid for it.
So basically they tie up your money.
I asked them to refund back to my card or I will have no choice but report to the consumer council. That's when they agreed to refund to my card but guess what they said, "we regret that we are unable to process any of your future orders/provide further service". How absurd. Cannot believe it's actually from Hong Kong.
Seriously I don't get how they have so many positive reviews.
Do yourself a favour and go for a store that will actually give you your money back.

Paid for over 250 USD in clothes/shipping. It's been more than a week since my order was supposed to arrive. This is especially miserable because I was really looking forward to everything I had purchased and the site seemed quite trustworthy@ the time

Zero regard for customers. Deceiving display of item (2 pieces, appeared as one set but it wasn't and nowhere in the page said so), I payed express delivery to no use, and their customer service is deplorable and a waste of time (no solutions). It pains me to disappoint my niece who asked me to give her clothes from this site, but I consider it learning: never again buy from yesstyle, ever.

Beware if you order something, they take FOREVER to ship items. Probably 2-3 times longer than they say. I usually receive my order about a month or more after I placed it. 95% chance items in your order will be cancelled later on because they're out of stock. In my opinion, not very cheap either.

I ordered 100$ worth of clothes (8 items) off of YesStyle and was thoroughly disappointed with the quality and look of the clothing. I ordered two different pairs of pants that were supposed to be low rise. They look identical and are both high rise. The shirts I ordered were okay but one of them was horrendous. It was a white long sleeve that appears baggy on the site. However when it arrived it was oddly hemmed and was much smaller than it was portrayed. Another shirt that I ordered did look like how it looked online but the design was half way removed as if it was heavily worn before it was shipped to me. Overall I would give this site a 3/10 because a few of the clothes were quality pieces but most of them were hot garbage. I would not buy from here again and DO NOT recommend.

Yesstyle items are a better alternative for fast fashion than other websites out there. However, the process of returning items is such a stressing and horrible experience. I've waited 2 months for any sort of refund because they got the information mixed up. They don't cover the return shipping either which I paid almost $20 for. Best bet for unwanted items is to resell it.
Unless their return shipping improves, I don't think I'll be purchasing from them for fear of wrong sizes and not being able to get my money back. A true waste of money.

If I could give minus stars I would. Absolute WORST online buying experience! It takes a hundred years for anything to ship and even longer to get a response from customer service. Don't expect transparency with your orders. What you can expect is high blood pressure and a massive headache.

When your item comes in about 2 and a half months, if you need to exchange the size which will be about 3 sizes smaller than you ordered, you will spend a whole day trying to figure out how to return it, as the pages you try to go to according to their instructions do not exist, and you will write multiple letters with no response except an automated message saying your email has been received, but then nothing, ever. If you simply send the item back, you will never get any money back, so you might as well donate it to your local charity thrift store.

The quality of products varies a lot over different brands; some may arrive imitation products. The return policy is terribly inconvenient to customers; you have to dispute the refund transactions several times for long periods, whilst the competitor company Zalora does this better than Yesstyle.

There are too many steps during check out and i almost gave up. Register through facebook is not working, i tried clicking on it several time and it wont redirect me so i end up typing the whole thing by myself.