• YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    120
  • Value
    113
  • Shipping
    124
  • Returns
    89
  • Quality
    108
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
53
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How would you rate YesStyle?
Top Positive Review

“YesStyle Review”

hooded e.
7/7/21

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

Top Critical Review

“The "small" would fit a 9-year-old. Does not refund”

Burr L.
6/19/24

I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!

Reviews (613)

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Reviews that mention popular keywords

store credit (28) customer service (88)
Thumbnail of user shynvib
1 review
9 helpful votes
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January 28th, 2015

Placed order of 91 Dollars, 13 of December, still sis not receive it (27th January)!
When calling on phone, I didn't understand the english with an accent! Just kept saying to be patient! While writing to their customer service, they never gave me a good reason, and keep saying that I should be patient!
I don't recommend this web site to any one, I do 80% of my shopping online, but never was disappointed as much as with yesstyle!

Tip for consumers:
NEVER use this website, there are plenty of GOOD websites there !

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinak100
2 reviews
1 helpful vote
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November 28th, 2019

I have been a member probably four years and will continue to use excellent skin care products I keep trying clothes but haven't found right brand for my curvier shape. But I do keep finding new, cute, and reasonably priced items here that keeps me interested and fascinated with the brands of yesstyle!

Thumbnail of user annan2
1 review
3 helpful votes
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August 6th, 2011

I don't know about you guys but I received my order within 2 weeks with free shipping because I ordered $75+. All the items I received are just as what I expected. They look exactly like the pictures and fit me perfectly (I have a slim Asian body). If there is only one Asian clothing store website I trust, it would be this one.
Just look at how many internet celebrity artists promote this site:
http://www.yesstyle.com/en/about-us/news-publication.html/scid.*******

Thumbnail of user maggiel17
1 review
8 helpful votes
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April 5th, 2016

Hi, i ordered items from your website 2 weeks ago and the status is still Waiting for Stock. I emailed your company for an update and of course I haven't received a reply as of today... just read a recent review saying their items haven't been shipped out after ONE MONTH... very disappointed at this point...
Expecting a reply from your company ASAP.

Frustrated customer

Thumbnail of user missf18
1 review
12 helpful votes
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December 9th, 2020

After placing my order I have not heard from them for about 2 weeks. When eventually they sent me an email I found out the parcel is going to be ready for shipping in several days. This means after placing the order at the end of November I am going to get the parcel literally next year. When exactly? God only knows.
Dera fellow customers, avoid, just go to your nearest shop or find some other website. I will never recommend Yesstyle and avoid similar ones in the future.

Thumbnail of user karamedeea26
1 review
0 helpful votes
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October 7th, 2023

I started ordering stuff from YesAsia first. Never had any problems. Now I order skin care and makeup from YesStyle every other month. I live in a small Eastern European country and all my items arrive in 1-2 weeks after they ship. Yes, sometimes it takes a long time to ship the item (~1 week) but since their prices are half of what i find in local stores i think it's more than worth it. Overall I never had to wait more than a month for a parcel. Last time I ordered, one of the products wasn't closed properly and leaked. I took pictures, sent them to customer service and got all my money back as YesStyle credit in a few days, even if 90% of the product was still intact. 10/10 customer service and products

Thumbnail of user kellis
1 review
4 helpful votes
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September 21st, 2012

Bought some boots with bows on the back. Got them three weeks later and they were cheap. The bows are glued to the back and falling off. Guess what? No RETURNS, only store credit. What a shocker. Don't buy anything here.

Thumbnail of user aislingl
1 review
0 helpful votes
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October 16th, 2017

I get MOST of my orders but my prom dress order was messed up and only the top came. The seller never replied to our attempts at contacting them and we ended up just ordering the top which took a month to get here. Other than that, my orders were fine every time before and after that incident.

Thumbnail of user isabelk3
1 review
0 helpful votes
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November 11th, 2017

The stuff they sell is really cute, but customer service is $#*!. I had to wait for my order for like a month, and they're advertising wrong sizes on the website. On top of that, they didn't attach an invoice outside of the parcel so I was charged a fine. They're full of $#*!. 0/10 would not recommend!

Thumbnail of user lilyr21
1 review
0 helpful votes
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August 12th, 2017

Some items are just like they're described while others aren't so you have to be very careful and look at all the photos/descriptions/reviews before buying a product. I tend to have less problems with makeup products. Clothing items are very tricky, especially "one-size", because the material quality/size differs from photos.

Thumbnail of user hannahm238
1 review
0 helpful votes
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July 22nd, 2020

My order went very smoothly overall. I was able to purchase what I wanted and other than some small issues during checkout, my experience was good. It's a website that has great prices and great quality. I would definitely recommend! :)

Thumbnail of user tienv
1 review
2 helpful votes
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May 11th, 2016

I've been a YS customer for a few years. Some of their brands have great designs and quality products but not all of them. There was a shirt that just teared up when I put it on the first time, and a pants that blacken other clothes even I washed them with cool water. From my experience, you'll get what you paid for. Be careful with cheap clothes! And shipping taking too long. I bought a lot of stuffs from China, especially tea, but they didn't even taking that much time.

Thumbnail of user joay1
1 review
9 helpful votes
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February 2nd, 2016

Quality is poor; clothes come smelling like a factory, has stains that don't wash off.

I contacted customer service regarding the products that were damaged (cardigan had a hole, shirt was stained, earring gem fell off, skirt ribbon not securely attached, and dress with a bunch of string knots); at first they were apologetic and asked me to send pictures. Once the pictures were sent, the rep said I wouldn't need to ship back all the items for a refund, then a few days later another rep sent me an email saying I would need to ship them back and could only get store credit or replacements. I explained that it would be a waste of time and money on my part to get store credit on items I received that were damaged. They never responded to any of my emails since.

Never again. Don't trust them.

Thumbnail of user teresaw79
1 review
0 helpful votes
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July 23rd, 2017

I've noticed that replies take a while. I once emailed them to modify my order, but right after I got an email that it was shipped, they replied back saying that they couldn't change anything because it left the warehouse. Besides that, the prices are good and comparably lower than other places.

Thumbnail of user alaysiaw
2 reviews
0 helpful votes
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October 7th, 2023

This is my first time purchasing anything on this website! But so far, so good :) I love how YesStyle has the most trendy, gorgeous, wild, and casual styles for all kinds of people and sizes. Love the unique products, and it's very affordable. I would really recommend this site to all of my friends :)

Thumbnail of user thaliaw5
1 review
0 helpful votes
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July 11th, 2020

I love all of yesstyles clothing and have wanted to try them out for myself. I have not gotten the items yet but from looking at the sizing and fabric material I think they will fit and look well on me. There were many online coupons available also.

Thumbnail of user tonyat9
1 review
0 helpful votes
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January 29th, 2017

Based on my own research before buying, the products are pretty good. Prices are great and the quality is almost always proportional to the amount of sales. Shoes seem to be low quality though, more of a "you get what you pay for."
I like that Yesstyle only ships once everything you ordered is available; saves on packaging and shipping. This being the case, it does tend to take a month or so to receive packages.
My biggest discrepancy is that orders can not be canceled once placed, regardless of how long (or recent) it has been. So if you ordered some ear cuffs like I did, make sure to get 2 or read that it is a SET---or else you'll either have to wait for your package to come and return it, or go back and pay a second shipping cost for another box because orders from the same day do not combine.

Thumbnail of user cherylf8
Quality A. – YesStyle Rep

Hi Tonya,

Thank you for your comment.

Once an order has been placed, we do not allow for order or item cancellation. We kindly suggest that you read the product information carefully before confirming your order. For more details, please refer to the following link: http://www.yesstyle.com/en/edit-my-order/help/section.html/hsi.728

Please feel free to contact us should you have any further inquiries. Thank you.

Regards,
YesStyle

Thumbnail of user meredithw41
1 review
21 helpful votes
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May 17th, 2020

After watching a lot James Welsh on YouTube, I became really interested in Korean skincare, and YesStyle is a great place to discover new products, especially as they offer many sample sizes and kits for great prices, so you can try before you buy. There are also many cruelty-free options. My skin has improved a lot since adopting many of their products into my routine.

Thumbnail of user jades8
7 reviews
93 helpful votes
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December 25th, 2014

I really don't understand how anyone could say YesStyle is horrible.
I ordered my purchase about a week ago. It arrived yesterday. Considering I ordered it with standard shipping and it's the Christmas season, I was really surprised it came in about 7 days.
I ordered a yellow blazer for about $13. It came looking EXACTLY how it showed in the picture. It also came in perfect condition - no rips, stains, missing buttons.
Overall, the price was great, the shipping was fast, and the quality was great too.
Maybe somebody else might not be satisfied, but as an ordinary online shopper, I can assure you this is a real site and is not a scam. I had 0 problems. Absolutely no complaints.

Tip for consumers:
The only way you'll run into problems while shopping online is if you change your order AFTER you pay for the clothes, ask for a refund before or after the item arrives, or ask for things the store policy doesn't allow. When ordering online, pick exactly what you want and stick to it. Disappointed? Build a bridge and get over it. The item's coming from Asia. You should know better.

Value
Shipping
Quality
Thumbnail of user thienn14
1 review
1 helpful vote
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July 29th, 2020

I ordered a skirt and a white shirt from this site. The skirt was pretty good quality but the shirt (which was one-size) looked like it was meant to be worn by a toddler. I recommend ordering the items that are the most reviewed because then you can see the actual item. Overall, I'll still buy from YesStyle, but I'll be sure to be more skeptical of what I purchase.

Thumbnail of user sario
1 review
1 helpful vote
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July 6th, 2013

Okay so the first time I ordered with Yesstyle I had a terrible experience. I literally waited a month for them to ship one item.(I did recieve it in 2 days once it was actually shipped) But lately I ordered from them again, and they apparently now offer non-express so I went with that. But my items were shipped out very quickly, almost a day later. Sure, the quality isn't the best but usually it's worth the price you pay for.

Thumbnail of user austinh412
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

The products itself are real, but the shipping is terrible. I made an order with express shipping which is supposed to take 3-5 days to arrive, but its been over a week and my order is still "processing".

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinab8
3 reviews
6 helpful votes
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November 29th, 2012

I used to purchase from yesstyle with my friends. There is a minimum order of $150 if you want the free shipping, and we wanted that free shipping haha. I don't think my items were ever out of stock, but my friends had out of stock items at least once in our orders. In each batch there was always at least one item I was unsatisfied with, but overall the items were okay, a little smaller than I anticipated even though I used the measurements. The shipping, however, is really long. Over a month for our stuff :/ Not sure if it's worth the wait and the price as cheaper clothes can be purchased off other websites too with shorter shipping.

Thumbnail of user irishc4
1 review
0 helpful votes
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October 22nd, 2017

I haven't received my package it, but I have alreay ordered some clothing from them. You definitely get what you paid for (quality). The only reason I ordered sometimes on the website, is because they take PayPal and their sales and I can save the ones that I like in the future. It is good that the website lets you know if the product will be shipped within 24 hours or you have to wait a little longer due to the item is not available.

Overall I like online shopping and find something that I can use but not breaking my bank.

Thumbnail of user cl377
1 review
1 helpful vote
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June 30th, 2020

It's my first time on YesStyle, and it's an easy to navigate website. It provides relevant links to similar products, when you're looking at one.
I like that a complete list of ingredients is easily accessible, since I have allergies.
There are a lot of custumer's reviews that include pictures of the products, which is really nice.

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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