• YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    120
  • Value
    113
  • Shipping
    124
  • Returns
    89
  • Quality
    108
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
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Negative
16
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How would you rate YesStyle?
Top Positive Review

“YesStyle Review”

hooded e.
7/7/21

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

Top Critical Review

“The "small" would fit a 9-year-old. Does not refund”

Burr L.
6/19/24

I ordered a jacket in "small." I am a small or extra small size. The jacket arrived a month later and might fit a 9-year-old. The shoulders are 12 inches across. See photo. I wrote customer service about returning it for a refund. I was told to take photos with a yardstick. I did. Nine days later, I have not heard from them. Do not buy products from this Yesstyle!

Reviews (613)

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Reviews that mention popular keywords

store credit (28) customer service (88)
Thumbnail of user sandray787
1 review
2 helpful votes
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November 16th, 2023

We are not satisfied with neither the clothes nor the return policy. The clothes did not come as they looked on the website and had poor sewing and bad quality. When we tried to return it, they had many rules about their returns and we had to pay our own shipping fee as well. We are very disappointed with our order and we will never shop there again.

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Thumbnail of user juliek12
1 review
9 helpful votes
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January 14th, 2014

I'm from Scandinavia. I recently ordered cosmetic products from Yesstyle for about 29.32 dollars (with a discount) and had to wait about three weeks before I was told that my package had been successfully shipped. I then received a letter from Post Denmark (The Danish mail service) telling me that there was a package waiting for me, but that it couldn't go through customs because the sender had put insufficient information on the label. I had to send an email to the mail service with the order details and confirmation. A couple of days after sending the email, I received yet another letter from Post Denmark, this time charging me 42.15 dollars just to get my package! This is more than I bought the products for! It's really absurd and I definitely recommend that you buy your things off another site. The shipping is slow and there's a risk of getting into a similar situation as me. Won't be buying from them again, that's for sure.

Thumbnail of user cc769
2 reviews
10 helpful votes
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March 17th, 2022

It's my first time shopping with this site as I learnt about it thru some YouTubers I follow. On the site, the items appear promising, ie pictures look great. But the actual products look cheap. I mean, understandably the price is cheap for some items like rings and stuff but I was really disappointed at a T shirt I got where the stitching was really badly done. I am now waiting to get a refund. A word of caution to those attracted to the low prices on this site: pictures don't always guarantee you the real thing. It's luck i guess.

Tip for consumers:
Don’t trust the images. Expectations vs reality! Buy with low expectations and you won’t be disappointed. Most of their products are from China. If you can, avoid those that come from there. They look cheap.

Products used:
Just the medi face product

Value
Shipping
Quality
Thumbnail of user ivyc20
1 review
0 helpful votes
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July 14th, 2017

I've never seen a website with items that ship in 7-14 days. I shop online all the time and the most I've waited is 3 days for an item to ship from other websites. I stick to purchasing items that are ready and in stock. However that's also hit and miss. I've had shipments made a week or a week and a half after my order even when all items are listed as ready to ship. What's worse is that they'll send you a shipping notification but if you check the tracking number, they actually ship it out a few days AFTER they send the notification every time. I guess they only just make the shipping label but take their seeet time to drop it off at the post office. Must be either super inefficient or short staffed on this front.

Thumbnail of user marceeh
1 review
2 helpful votes
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May 6th, 2022

I paid the $20 extra for rush fees 3-5 business days but it took 5 days just for the order to be placed which I didn't know! So it's actually 10 days before you will get your order! Maybe I'm still waiting. So I had to go buy a new dress at the store because I needed this by the 6th day. So I emailed them to cancel rush delivery and right after they sent an email that they just shipped it right then and couldn't change it! So don't pay rush delivery it will not get there in time!

Service
Shipping
Returns
Thumbnail of user anilat
1 review
5 helpful votes
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January 23rd, 2016

I placed my order on 17th dec 2015 and today is 24th jan 2016 and still they are saying to wait. They must hire some good management people from India because Indian sites are just awesome they know how to give wow experience to their customer.

Thumbnail of user razzyr
2 reviews
4 helpful votes
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August 12th, 2014

Loyal Costumer for over a year and very happy with great service and product quality! They often have sales and special offers! Selling a large assortment of different things from cute clothing to household items! Always make sure to check measurements of clothing before purchasing! :]

Thumbnail of user deed240
1 review
0 helpful votes
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June 21st, 2020

My shopping experience was ok. I wish there there were more brands to choose from in the Sunscreen and skin care category. I also would have liked it if the ingredients were listed on all of their product and or in the description section, because they weren't on a couple of items that deterred me from buying them. I will likely return.

Thumbnail of user pashhac
2 reviews
0 helpful votes
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January 24th, 2019

Pashha
Order: *******017-03-20 5:51
Nice summer dress
Nice summer dress, not shackles of motion, interesting style. Excellent quality.

Ordered this dress in black color. The material was dense, but at the same time breathable, which is very important, generally pleased, can be worn not only in summer but spring, fall, complete with blazers and cardigans. The size corresponds to the table.

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Thumbnail of user lauralovet
1 review
0 helpful votes
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September 1st, 2017

But, we'll see... just finished ordering. I'll reserve judgement until i receive my products. The website itself is fairly easy to navigate. No worse or better than others. The prices are seemingly competitive, but I have seen better prices on some products. I will say that there seems to be a wide selection of Korean beauty products, but i can't speak to quality yet. My order consisted mostly of K-beauty skincare that I have already used, so it shouldn't be difficult to assess quality. Like i said, we'll see.

Thumbnail of user daot6
2 reviews
8 helpful votes
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August 23rd, 2021

The material is very cheap and not worth the price. The real kicker is that I bought a shirt and pants, but the pants haven't even come in and I haven't gotten an email back. I don't know where it is now. Greatly disappointed with no refund possibly either.

Tip for consumers:
Just don’t order from here, or anything that’s like Yesstyle or SHIEN. You’ll know when you see the site.

Products used:
None.

Service
Value
Shipping
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Quality
Thumbnail of user joeyc92
1 review
4 helpful votes
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July 12th, 2020

I am so happy that I found this website because most of the clothes are very affordable and in good quality. The clothes I have ordered are all in pretty good shape and quality so I am very pleased with it. I can't really criticise much about shipping because they need to gather all of the stuff the buyer has bought so I understand that it takes at least 1 week for this. I am from where YesStyle is based (Hong Kong) so I get my shipment in 1 day after it has been shipped out. I think the only problem with YesStyle would be that the models are quite misleading at times and some of the quality lacks a bit. Overall, I am pretty happy with the company.

Thumbnail of user liuh4
1 review
0 helpful votes
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December 8th, 2017

Great site for Korean beauty products. Lots of variety of clothing, great for Asian fashion items that cannot be found in the US and Canada. I found that lots of the photos are misleading, but this is the fault of the sellers, not the site. However, if you do end wanting to return an item, the process is a pain. They do not pay for shipping, and it takes a long time to process. I have been waiting 2 weeks to hear about my returned items...

Thumbnail of user kathleenl339
1 review
1 helpful vote
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May 17th, 2020

Yesstyle is a great website for purchasing skincare and clothing. However, when purchasing off of this website i would say to always read the reviews and do your research prior to buying anything. There are tons of reviews and a variety of ways to save money using their coupons or codes.

Thumbnail of user destinyl55
1 review
0 helpful votes
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May 18th, 2022

Scrolling through yesstyle.com surprised my eyes. Not only were the products affordable, but they were also cute the only part is the shipping is very slow and returning the products cost lots of shipping fees (USA). When shopping at yesstyle.com always check for reviews and ratings about each product before purchase!

Tip for consumers:
Always look for reviews before purchasing an item! If you need a product asap, do not buy it from here. Check if the sizing chart works for you, the shipping fee can cost a lot when returning products. Ladies, I don't recommend buying shoes if your size is larger than 8 or 7.

Products used:
Jackets, sunscreen, clothing, jewelries, etc.

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Value
Shipping
Returns
Quality
Thumbnail of user noeln35
1 review
4 helpful votes
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January 17th, 2021
Verified purchase

They denied my first payment two times, for no reason, I was forced to put my card that had got denied Through PayPal just to get denied again! Resulting to having to use a credit card I did not want to! I was very unhappy with my experience!

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Value
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Thumbnail of user natassiat
1 review
0 helpful votes
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September 6th, 2017

It really depends on the brand that you are buying from as the quality varies and often it differs from the stock image. With every purchase is also the issue of the courier service. Each purchase I have had has been delivered by a different courier and the delivery information is often unclear depending on the company.

However, it is an easy one stop place to get a variety of different styles and items for a low price. It is good place to try out new styles and products.

Thumbnail of user liorg2
1 review
1 helpful vote
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June 18th, 2023

I ordered for the first time from yesstyle by the end of April and it only came June 8! I tried messaging them and literally they blew me off. The products boxes all have dents, and one of them was open!
And I know that this is not a big deal but on the site it says free samples, I got one tiny bag and that's it.

In comparison I've ordered from a site named josle, took them 2 weeks and I got a BAG of sample for half the amount of what I ordered from yesstyle. If you want to order k-beauty just order from josle!

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Thumbnail of user edgarf26
1 review
0 helpful votes
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May 24th, 2020

They often have really great discounts. All of my products have arrived in good conditions and I've been able to track them without problems. It is a really great way to get into Asian beauty products.

Thumbnail of user jl40
1 review
3 helpful votes
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August 19th, 2013

I've had really good experiences with this website until recently. I ordered something with the free standard shipping to Canada last month. It still has not arrived AND they double charged me. I have emailed them so many times asking to refund the second charge where they told me that the bank is at fault as they refused to refund me. I called my bank and they literally said that yesstyle is wrong because my bank is not the one that takes money out of my account and helped me get my refund. Never ordering from here again after I get my package that is one month late.

Thumbnail of user vickym21
1 review
6 helpful votes
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November 23rd, 2015

I had an event to go to and ordered something from the website that got shipped after 9 days (the item usually ships between 7-14 days) so it wasn't like they were late or anything... but...

When I opened my item, I was shocked to see that it was a completely WRONG and different item (even when the paper inside the package described my original item).

The customer service staff were barely apologetic and offered me Yes Style store credit (instead of refund) OR asked me to wait for another 14 days for the item to be shipped as it was not in stock...

I refused their offer and insisted on a full refund via credit card as this was their mistake! They did agree later.

Thumbnail of user cindyp2
3 reviews
12 helpful votes
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January 28th, 2011

I placed the order on 12/28 and took them about a 2 weeks to ship my order because one of the items that I ordered is no longer available. I got my order on 1/14 and realized there are two out of four clothes was in "not sale-able" condition so I decided to return. This is when the fun started. I mailed it back (with post office receipt, RMA# & address they provided) on 1/15, the return address is to LA so I figured I can get the refund about a week or so. However, it's not the case. They told me once they received the return items, they have to ship back to H. K. in order to get my refund (about few weeks or so.) By the way, did I mention they did NOT receive my return anyway? Good thing, It's only $40, but feel cheated.

This is a company that do "one-time only" business. No customer service, and I DO NOT trust them. In my opinion - you 'MAY' get your product (if they are not out) but good luck on the refund...

Thumbnail of user jasminec17
2 reviews
6 helpful votes
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November 28th, 2017

I rly like this site for asian make up; however, the item of clothing I received looked nothing like the photos. Many friends have said that the items they receive are either great or disappointing. I think it's a fun site, but the first time I ordered, there was a huge delay in one item that I ended up cancelling due to waiting too long for an out-of-stock item. However, I still order from here all the time because it's fun and the majority of the make up are good and cute deals.

Thumbnail of user doradoi
5 reviews
19 helpful votes
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October 31st, 2014

The shipping can be a pain depending on how much you are willing to pay. As long as you are patient though everything is easy. Love the quality of the clothes and they always have something on sale that I want. Website is easy to use and I would recommend to any of my friends looking for some new clothes.

Thumbnail of user sandrav7
6 reviews
28 helpful votes
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May 15th, 2014

Overall, trench coat was in great condition and fit well with no alterations needed. Minus 1 star because I ordered 2 coats and a few weeks passed with nothing being shipped. My order status was "Pending" because they were "waiting for stock" from another warehouse or something. The item in question was out of stock, so I emailed them to remove it from my order. Response was fast and my order was shipped the next day! I wish they informed me the item was sold out ahead of time so I wouldn't be waiting forever for something that isn't available...

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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