Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
The way Yodle has combined all the aspects of web development and contact management together is awesome. The dashboard they have put together makes the whole process streamlined and so, so simple. If i had to do this in my office with staff, it would take more than one person and many hours a week to get this type of reaction to my web presence. They really have thought of everything. I am very glad I am a client of Yodle and will be for a long time.
Jared was a pleasure to work with on my Yodle Setup Call. He was very professional and took the time to not only show me each Feature but also answer any questions I had. Great experience!
I used Yodle for 3 months with no problems. I was rarely ever able to see my add when I googled but business picked up so some people were seeing it. I then suffered a broken back and when I was out of the hospital and able to call to cancel my account, as I will not be able to continue working, I was informed that I was billed earlier that morning for the next month and there is nothing they can do. Any company that pulls this type of thing will do anything they can to grab your money and could care less about their customers. Im very dissapointed with Yodle.com and would highly recommend using another company.
Their sale approach is smooth and their service promises are amazing and their follow up dunning me for money is exceptional. Way to go Yodle. After 3 months I opted to discontinue our agreement due to their "non-service performance" and they understood and said you now owe us $400 to opt out of the agreed contract. I never received performance reviews of what they promised or accomplished. They drive the user to their platform to do all the work they claim they are expert in. The amount does not equal to value when the user has to do all the work. The only expertise from what I gleaned is the development of their web interface that looks a feel an average Word Press application. I had high hopes for what they first promised me over the phone. They must get a lot complaints for they went back to the recorded phone conversations to make sure their salesman stuck to their script. I do a lot of public speaking to business and web service is often in my presentation Yodle ranks high on... "not delivering the goods". Based on my experience I recommended " Run and save your money!"
Hi Patrick – I read your review and am sorry to hear you didn’t have a positive experience with Yodle. I’m particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you want to share additional details, please don’t hesitate to contact me directly. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.
Today, my partner and I spoke with Jared with Yodle. He walked us through setting up our account through Yodle. He was very friendly, personable and informative. He made it very easy for us to go back through, on our own, and update information on our account. He also explained to us how to use our account in a way that was easy for us to understand. We really enjoyed our conversation with him. Also, we really look forward to using this service and can see where it will be a great asset to our company.
They reach out right away with a courtesy and enthusiasm.
Extremely helpful. They took their time and did not rush me. They worked through an issue with me with politeness, care and enthusiasm. I wish more companies had such wonderful emoloyees. So far I'm really enjoying my experience with them.
Yodle has been very helpful in rasing our internet presence. Would reccomend them to help with the marketing of your buisness.
I asked how we can get people to do Google reviews. I learned Google took away the option to leave reviews for local businesses on their Google+ account. He added a button to our site but the link sends the user to our about page with no way to leave a review
Friendly and concise walk through of the service. Knew when to add more and when to move on. Very considerate of my time.
Had a very pleasurable experience with Jared from Yodle. He was very detailed and took the time to explain everything thoroughly. Highly recommend.
After having Yelp! For about 3 years now, and so far only having spent just a few weeks into the Yodle experience, its easy to see the differences and they are vast!
They are spending time, One on one time trying to get Me and them as a partnership. They are making sure that I do what is necessary on My end while at the very same time, doing what is necessary themselves to build a brand and a product that is seen by all and recognized by all to the fullest. Mind you now, this is an early review about my impressions so far, and they SO FAR, have exceeded ALL My expectations!
Thomas was very knowledgeable, helpful and polite. Great Customer service without feeling rushed!
Thank you
Pam
Shaneka was very friendly, patient and courteous with us and made the experience easy and encouraging! We are excited and looking forward to using this service!
Thank you Ms Miles.
Yodle, I thank so you very much for all your help. Thanks Yodle for the personal touch of having the same person contact me and your follow up calls that made it so much more user friendly. I'm not computer savvy as most but her patience and time with me made your product a winner for my business. I'm looking forward to so much of what Yodle has to offer. Keep doing what you do and take me to that next level.
Stay in touch.
A. F. Hunter Company LLC
*******001 Cell
MHIC *******
Elkridge, Md *******
I just spoke with Thomas from Yodle. He did such a GREAT job helping me. To be completely honest most of the Yodle team is very helpful. I suggest you give Yodle a call to help with grow your business
I was so impressed with it. I did not know how yodel worked. The person I had
Was so well versed with your program. I am happy I had her. I wish every other person could have her. I could not say more about her. She was very patient.
My experience so far has been great. The Salesman that sold the site was patient and knowledgeable. Miles provided excellent customer and helped setup the site and followed up several times. Miles was knows her business and provided many tips and suggestions that made the site work to its fullest. Miles gets a Five Star rating.
I do not remember her name, but she was so kind and patient. I put her on hold 4 to 10 times, and returned to the phone call with the same enthusiasm she walked me through each and every step, and made sure I was comfortable, before she left the phone call, I thank her so much. Yodle are certainly the best that I have come across, and certainly Yodle knows what they doing, they know how to keep their customers.
About the Business
Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology. Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture. For more information visit www.yodle.com or call us at 877-276-5104.
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Hi Brent – I’m sorry to hear about your experience with Yodle and the difficulty you encountered when trying to cancel your account. If you could reach out to me, I would like to look into this issue further and help you resolve it. You can reach me directly at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.