• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user chrish114
Texas
1 review
1 helpful vote
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July 30th, 2014

Everyone at Yodle that I've encountered has went beyond their limits to help us. James is awesome and goes out of his way to explain things to you. Yodle didn't work out for my company but not because of what Yodle was doing my company just went a different direction. I recommend them to anyone.

Thumbnail of user scottk37
Minnesota
1 review
1 helpful vote
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January 9th, 2015
Verified purchase

Yodle likely has the best customer service of any marketing/advertising program I have ever contacted. My call is always answered immediately -- by a real person who can answer complicated questions. Jorge Suarez is one of the best Customer Care reps out there. I wish all customer service departments could do what Yodle is already doing.

Thumbnail of user kentk4
Arizona
1 review
2 helpful votes
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August 5th, 2013

Yodle was recommended to me by a friend and being a brand new business, I decided to give it a try. For the last few months I’ve been signing on 2-3 new clients a month. It took a little time but I’m happy with my results.

Thumbnail of user thierryg
Massachusetts
1 review
9 helpful votes
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December 22nd, 2015

I was very interested in giving Yodle my business for my executive coaching business. However, I did not because they refused to put in writing all they were promising on the phone. I've never had a business do that before. Simply unbelievable. Smells like a scam!

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hi, Thierry: Thank you for taking the time to provide us feedback on your recent sales call. I’m very sorry to hear we won’t have the opportunity to work with you and I do want to assure you that Yodle is not a scam. We handle online marketing for 50,000+ local businesses nationwide. You can see some of our customer success stories at www.yodle.com/success-stories. If you have a minute, and would be open to sharing additional feedback, I’d like to help explain our agreement process. You can reach me directly at Jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.

Thumbnail of user daniellew15
Wisconsin
1 review
0 helpful votes
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December 15th, 2014
Verified purchase

Customer service was extremely helpful. She answered all of my questions thoroughly and with patience. She has a very pleasant personality making navigating the dashboard an easy and pleasant experience.

Thumbnail of user johnp120
New Jersey
1 review
3 helpful votes
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June 7th, 2013

I'm a dentist and give out my personal cell # only if I know you or if you're a patient of mine and call after hours for dental emergencies. Did not appreciate cold call sales pitch on my personal cell phone! What low class marketing group. Other dentist beware.

Thumbnail of user sarahr58
South Carolina
1 review
1 helpful vote
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January 7th, 2015
Verified purchase

I think that by using Yodle I have really been able to make a name for myself. The team is always there to help when I need it with fast response times via e mail as well as over the phone. They take their time to help me make my business all that it can be and to customize a plan to fit my goals and needs.

Service
Value
Quality
Thumbnail of user willj6
Virginia
1 review
2 helpful votes
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November 19th, 2014
Verified purchase

Great experience with your company so far, you've done everything you said you would and in less time than i thought it would take. I've hung up on all online marketing companies that have called trying to sale me something, except for yours. Best decision i've made in a long time, and so far best money i've spent in a long time. Keep up the good work...

Thumbnail of user danielh56
Wisconsin
1 review
1 helpful vote
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September 10th, 2013

Our phone has been ringing more since we’ve had yodle and it’s gradually getting better each month. We’ve been able to convert many of those calls to new business which is why we continue to use yodle. They also have a great, up to date, tracking website that I check regularly. I can see my calls whenever I log in. Our phone has been ringing more since we’ve had yodle and it’s gradually getting better each month. We’ve been able to convert most of those calls to new business which is why we continue to use yodle. They also have a great, up to date, tracking website that I check regularly. I can see my calls whenever I log in.

Thumbnail of user wendyw6
Texas
1 review
1 helpful vote
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June 28th, 2011

Yodle has generated more sales leads for my clinic than any other marketing tool I have previously tried, and it takes virtually zero effort on my part each month. After an initial discussion with my Yodle rep to determine the best marketing strategy for my clinic, I have been able to focus on other things while Yodle continues to analyze and readjust the online marketing for my clinic throughout each month. When I do have special events or offers coming up, I just shoot an email over to my rep, and they modify some of my online ads to reflect those events and offers. I recommend that other business owners try Yodle to effectively increase their online presence in the marketplace.

Thumbnail of user daniell322
California
3 reviews
1 helpful vote
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December 12th, 2013

Yodle.com is doing the website for my law firm, Lucid Law, PLC. Yodle has designed an excellent website which has generated a lot of business. Just as importantly, Yodle has a Dashboard feature that allows you to follow all leads and monitor the effectiveness of the website. Yodle also provides constant guidance and interaction regarding the best ways to communicate with the public. I find it to be invaluable.

Thumbnail of user kathyj17
Illinois
1 review
0 helpful votes
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February 21st, 2015
Verified purchase

I've only been with Yodle for 2 weeks. I like their platform a lot. There is a lot of support and professionalism. Customer support has been very helpful they have spent a lot of time with me. They are very patient and informed. The site they built for me has a lot of cool things in it. I do want to say that I had a hard time understanding the person who gave me my first training call because of her accent. And the other thing I didn't like was that my follow up call came in 30 minutes later than our scheduled appointment. Not big deals, but I did want to put them out here.

Thumbnail of user homel
Arizona
1 review
1 helpful vote
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January 6th, 2015

We are a property management company that needs marketing to drive our business. We love working with Yodel because they are fast and efficient at what they do. Joshua is always on top of any changes I need made to our site and responds to my questions at an exceptional speed. We are pleased to use Yodel and recommend them to anyone thinking about using them for their business.

Service
Thumbnail of user johnb261
District of Columbia
1 review
1 helpful vote
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February 2nd, 2014

THANK YOU YODLE. These guys really know what they are doing. This company has taken my business profits to new high s. I've tried a lot of companies, they promise you all sorts of help. Truth be told, they are only interested in taking your money and giving you mediocre services. Yodle ' s customer services stay in touch with you, they are truly interested in your company's best interest.

Thumbnail of user heatherb56
Tennessee
1 review
0 helpful votes
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March 6th, 2015
Verified purchase

I am new to Yodle and needed a basic training session to guide me through the use of the website to optimize our success with the program. He took the time to take me through each function and explained it thoroughly, answering all questions that I had. Now I have a better overall understanding of how this works and what I can be doing to help our company get more leads.

Thumbnail of user jamesg18
Nevada
1 review
1 helpful vote
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June 2nd, 2011

Prior to Yodle, we had been managing all online advertising campaigns in house. Yodle has helped us increase the efficiency of our online advertising by almost doubling our results without an increase in spend! On average up to a 1/3 of the leads we get from Yodle are becoming customers each month. With one lead, Yodle even generated a repeat client that spends several thousands of dollars a month on a consistent basis.

Thumbnail of user glenn405
Minnesota
1 review
0 helpful votes
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December 10th, 2014

This company has a robust set of tools to help a company get internet advertising going. My rep Ryan was very helpful in showing me the features that I would use and the way to use them. He also was able to accommodate my schedule when in the middle of our training session I had a client interrupt. I do not know what results I will get yet, but the setup and tools look good.

Tip for consumers:
Great customer support staff to call with questions and requests for help using the tools.

Service
Thumbnail of user rons34
Louisiana
1 review
2 helpful votes
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August 9th, 2013

Yodle has been great helping me get new business! Their customer service has been top notch. Everyone I have worked with has been polite, professional, and genuinely interested in helping me build my company's brand awareness on the web. Less than a month in, my phone is ringing! I have had increased phone traffic and a couple of sales as a result. Can't wait to see what the next couple months bring as a result!

Thumbnail of user ernestoj2
Florida
1 review
1 helpful vote
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August 5th, 2013

I’ve been working with Yodle for two months and have had a positive experience so far. I’d never heard of Yodle before they called me but they explained how SEO worked and it intrigued me. I managed to find some extra budget after the sales guy Scott talked about what Yodle will do me. I’ve already got several customers from Yodle and am going to renew with them for another six months for the SEO results to fully kick in. Thanks to Yodle for following through and doing what you said you’d do.

Thumbnail of user mrciaa
Brazil
2 reviews
3 helpful votes
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September 28th, 2023

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickied1
Idaho
1 review
1 helpful vote
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January 2nd, 2014

I really love Yodle! It is a great way to promote your business website. It's been so helpful to my business to be able to track, rate, and monitor incoming calls. I definitely recommend giving them a try. Excellent customer service too!

Thumbnail of user davidg55
California
1 review
3 helpful votes
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September 4th, 2012

Run away now, save your money and your business. I signed up with Yodle and they promise to make your telephone ring. Be aware that a ringing telephone is not a client or a purchase. A general call for information that generates no income is still considered success in their eyes. The keywords they promise to rank page one as a part of their SEO package are not mainstream making it easier for them to get rankings while not improving your business bottom line. You can advertise with craigslist and its free with better results. In the end, you will be out a lot of money and nothing to show for it. There are better companies out there and you just have to take the time to research them. Consider the number of negative reviews and there is a reason for them. Stay away from this company as if it was the plague.

Thumbnail of user coryb16
Colorado
1 review
3 helpful votes
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April 28th, 2014

STAY AWAY!

Paul was good at selling this product and service, but when it came to performing, nothing was done. We spent thousands of dollars for not even one converted client. Their product is garbage and your money is better spent with a company that deals with SEO the right way.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Paul – my name is Radley Moss, Director of Corporate Communications at Yodle. I’m sorry that you had such a disappointing experience during your time as a Yodle client. Do you mind reaching out to me so that I can get a better understanding of what happened? You can contact me at either rmoss@yodle.com or 212-542-5449.

Thumbnail of user caras3
Arizona
1 review
1 helpful vote
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June 26th, 2014

Yodle gets five stars from us. We are currently using Yodle, signed a 90 day start up contract, six weeks in we have already made enough profit off Yodle leads to pay for the 3 month start up and put twice that amount in the bank. The reps are professional and helpful. We are very happy with the service. Without hesitation we recommend them!

Thumbnail of user justinl14
Arizona
1 review
4 helpful votes
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July 30th, 2012

6 months and not a single qualified call. When I try to cancel they tell me to give it another month, so I do. Still not a qualified call. Then when I try to cancel they tell me I have to give them another 30 days notice even though I already gave them the notice. So I ask to speak to a supervisor and I get this email response from Jason.

"That is your choice. I am the supervisor and the buck stops with me.

Jason Howell

Loyalty Manager "

Avoid these lying, cheating, people at all costs. Don't make the same mistake I did!

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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