YoungExplorers

No complaints about the toys but BE-AWARE! If you purchased something from Young Explorers club you might have been also enrolled into their VIP membership. It is not worth the $16.30 a month. As a matter of fact, we didn't even know we were members until I kept seeing the revolving charge each month. Unfortunately, part of the blame is on me for not questioning it sooner but my wife gives to a lot charitable organizations and we buy a lot of toys for our Grandchildren. BLUF: I should have questioned it sooner.

Don't fall for the, "Sign up to receive emails and get 10% off this order". Signed up, but no mention of the 10% off my order. After reading these reviews, I'm not very confident I'll receive my order before Christmas.

Customers are automatically signed up for the VIP service which charges $14.95 monthly for free shipping. It is up to the costumer to opt out but they won't know of this charge until the credit card bill arrives.

I ordered a toy for my grandson one month before Christmas and Christmas Eve I received a letter that it was out of stock. You had one month to email me. I will never order from your company nor will I recommend your company to my friends and family. By the way I ordered the same toy from Nordstrom for 15 dollars less.

Horrible customer service. Stayed on hold for a total( 3 calls, and dropped lines) for 55 minute. Over charged me, actually charged me twice for an item and overcharged me for two day delivery and then did not deliver in two days.

I sent an email request for help and the email came back undeliverable.

Avoid this company at all costs

Really bad experience with awful unhelpful condescending customer service! Website is outdated and look like it wasn't updated since 1999. Do not even try to place order because it's sucks and their prices aren't even competitive.

They shipped an expensive item the cheapest way and charged a lot for shipping. Needless to say I never recieved the package and I was told it was left where packages are usually left! What kind of an excuse is that I'm out over $100 with no recourse. Buyer Beware. Forced to use 1star it deserves minus stars!

I want to express my disappointment with my recent purchase from Young Explorers. I ordered wonderful products for my son's birthday. I placed my order on 7/19/20 to make sure I received it in time for his birthday on 8/8. When the package was not delivered by 7/31/20 I called customer service I found out the order had not been shipped and paid extra to have 2 day shipping. I again did not receive my order and called again and was told that I would have my order by Friday 8/7/20. The shipment did not come and I did not have the gifts for my son. I will not be ordering from your website again.

If I could give it zero stars I would. The worst customers service I've ever seen. Get a different response about returns every time I call. Basically they won't refund you the money. I ask for a cal reference number every time I call and they tell me there isn't one just the call is being recorded. The last time I called I said I believe this is a scam company and the lady whispered, " it's a scam." And hung up. What a freakin joke. DO NOT BUY

Ordered 2 products from Young Explorers (same item). Was charged two different prices for the same item, why? As it turned out I needed to return both items. I paid for shipping to send them back. I was credited full price for one of the items and SHORTED $21.26 for the second item. After two attempts to get the full refund, I continue to be told I am being charged for the shipping on the one item,... even though I paid shipping for both. Asked to talk to the manager, and of course, he/she is busy on another line... yea right! I will never buy from them again... got the same item on Amazon cheaper and shipping was free. If there was a negative star, that's what they would get. They don't even deserve a 1 star, had to give that for the review to go through.

I ordered 3 item in November, never received items, reorder in December never received items cancelled order in February, they gave me a difficult time wanting me to reorder, request a refund and they were not going to refund shipping cost. Will never use this company again!

I made a big order right before Thanksgiving. They sent me an email saying the order was confirmed, then turned around and sent me another email saying that my billing ZIP Code was not correct and that my order was canceled. I called customer service to check on this they could not help me with a thing surprise surprise. Then a month later they all the sudden charge me out of the blue for that order all over again and then send the order. Keep in mind I already went on Amazon and got other things in place of this. One of the things in the original order was on back order they sent me an email saying that if I wanted to cancel I could send an email to them in which I did I canceled it. They still sent the item anyways. This took a big bit to my bank account a week before Christmas! I will never order from this company ever again.

I received an email from the company saying they didn't have enough information about my complaint and to call customer service. I did and explained my desire to cancel the order and the company wouldn't do it. Most of the shipping and handling charge was a charge of $35 called international surcharge. When I asked what that was for he couldn't tell me. There was also a carrier surcharge of $2. For what! I was initially told it would be free to send the product back and get my refund. The post office in Calgary said oh no. It will cost me $59 to send it back. There's no way I'm paying that so I'll just keep the product. I asked if there was anything he could do to expedite a refund and all he said was "is there anything else I can help you with". I said, so you're going to do nothing about this". He said "have a nice day" and hung up.
Great customer service eh. I will never buy from this company again.

Do not, I repeat do not, order from this company. I ordered three pairs of skates for my grandchildren for Christmas. Two weeks later, I have two sets and now am being told the third set is on backorder and will not arrive by Christmas. No indication of being on backorder when I placed the order. Then, this company actually charged me tax and shipping as though they had sent the complete order! Took me 25 minutes on the phone to get them to cancel the third set (but they don't send an email confirming cancellation - I requested one so we'll see) and provide me with a credit. Fortunately I paid through PayPal so I have recourse there if I don't see the credit or if they try to charge me for the third set. Fortunately I googled and found the set on Amazon with the skate company as the supplying vendor and I'll have them on Monday - oh and they were $25 less! I will never order from this company again.

I order some toys for my grandkids. The toys are wonderful, but then, they begin to charge you with 12.95 every month without your authorization. After finding out, I called and still I do not have a solution to their stealing my money. That is ilegal and it has to stop. How many people do not check their credit card statements? Since is not a lot of money it does not get noticeable, so they are stealing plain and simple. I will never get anything from that bunch of pirats.

Last year bought over $200 of toys. I wouold have given them a top rating. This year I placed and order and did not hear from them. Tried to contact themvia internet but site was down in late Oct and early Nov for almost 2 weeks Called customer service twice both times told they could not get to part orders but someone would call me within 24 hours. No return call. Site finally came back on Sunday Nov. 7. Finally wrote them asking am I getting my order or not. Today is Nov 11. Still no answer.

I will cancel order as I discovered that I could get everything on the order via Amazon.

I am a very unhappy great grandfather who may not get desired presents. I wrote this because I think the public shoud Know.

My original order no from Sept 11 was K6882 146. This order was cancelled because we were moving and there was an address problem. When notified I reordered with new address. I do not have that number.

This company should not be allowed to accept orders and be in business. They confirmed my order and it was supposed to be two day aired. Now seven day later no tracking and upon calling them they said there was a mistake in the credit card billing address (there wasn't) and it had not been shipped but now they do not have some of the merchandise any longer. They never had the courtesy to contact me immediately about the credit card mailing address--I cancelled whole order as today is my grandsons birthday and no presents arrived! DO NOT USE THIS COMPANY--google the toy(s) wanted and purchase them from a reputable company that has good reviews.

Good luck getting your order in the first place. If you do and need to return, they do not email a return label, they will send it REGULAR MAIL... if you get that label (within 7-10 days) and actually send it back, then it takes 4-6 WEEKS to get your refund. Customer service is HORRIBLE, the whole company feels like a total scam. Don't fall for it. Their website says they are BBB accredited. There's no way.

Ordered product in April 2020 and when order status is checked was told it was backordered. You also have the option of cancelling the order. Cancelled the order. Checked again in a couple of weeks and still backordered. Not cancelled. You see where this is going. Just got notification order is shipping. My next step is a compliant with the BBB.

We ordered weeks ago for Christmas and are scrambling because they have not mailed a single item. Three items were on back order, and we only found out when we called for the first time to see what was going on. I am not even sure this is a real business. DO NOT ORDER FROM HERE

I did not ask to have a catalog sent to me and I haven't ordered anything from this catalog in the past. The only instructions I could find was to mail them my preferences. I went to the website and it was a number of steps to be unsubscribed to ths catalog and their affiliates. It was time and a bit of work for something I didn't want. Make it easier.

I do a great deal of catalog shopping so when I received one of these I thought it was a legitimate and reputable company. I ordered a personalized book for my granddaughter on September 23rd and have still not received it. The website has been down for WEEKS so I called customer service. The girl was not helpful in the least. She took my order number and gave me a lame excuse that the computer system was not working and she would have to "manually" look up my order. She told me to call back at the end of the week because it would be working. HA! It was not working the following week either. Carlo told me the company would notify me when there was an update. Still nothing! DO NOT ORDER FROM THIS COMPANY! If I could give it negative stars I would.

Linda Z

I ordered some things for xmas on Dec 17th. I assumed they would arrive in a few days. I guess I'm spoiled by amazon. When i called on the 19th to ask when they would arrive, I was told that they didn't leave the warehouse yet and that it normally takes 7-10 business days. I asked if I could pay extra to expedite it to get it by xmas. THey said they could not do that because the items were already in the warehouse. They then suggested that I call Fed ex and see if I could get expedited shipping through them! I asked ot speak to a supervisor. They would not put one on the phone. I asked then for the order # to give to fed ex. Then I went on the fed ex website and put the number in, No such number found. I asked to cancel the order. They said they could not cancel the order since it was already in the warehouse. They said i could return it once I recieve it! Ugh!