Zapaka

I've worn my dress from this company to a few different events and it's worked perfectly each time. The classic design and neutral color make it easy to dress up or down.

I purchased a dress from ZAPAKA they sent me the wrong dress. I have sent thirteen emails trying to get the dress I ordered. The persons name I was in contact with was Polly Sung. She gave me such a run around, she never told me I would receive the dress I ordered. This is a true review save yourself the frustration and the aggravation l went through.
JEANETTE L.

The customer service at this dress company is top-notch! They are always so helpful and friendly, and they really go above and beyond to make sure you're happy with your purchase.

I had a great experience with this company's customer service team. They were so helpful in answering my questions and providing recommendations. Thank you for making my shopping experience so easy!

Honestly they blew my mind away I was scared but I ordered the dress on Friday 3/17/23 and didn't receive any email for my order but the next day I received a text notification letting me know my package was shipped. Fast forward 3 days later DHL dropped my package in front of my door and the dress is AMAZING. Thank you Polly for your quick response

Much like all other reviews, the dress arrived (it was ok but didn't fit) so I emailed the company as the return policy states. They immediately responded and said I needed to provide pictures of the dress before they'd give return instructions. I provided pictures and return reasoning 3x plus I called the phony number…and nothing. They clearly make returns impossible. I wish I spent my money on a reputable company.

Update: Order #ZAPAKAUS*******
Same one I've emailed customer service directly multiple times
2023年4月17日星期一 上午9:20:49 +0800, Caryn Fletcher <*******@hotmail.com>:
I'd like to return a purchase, please provide the return number/address

Order # ZAPAKAUS*******

THANK YOU,
CARYN

I ordered a dress from Zapaka for my daughters prom. The only reason we purchased this dress is because the website stated US4-US10 sizes were in stock and they would ship within 48 hours. EIGHT DAYS LATER...the dress has still not shipped. I have sent emails, IM's, called the customer service number and I still can't get anyone to tell me why the dress didn't ship and what the status is. Needless to say it will not get here for her prom and based on the additional reviews on this and many other sites I will probably have to small claims court to get my money back. It will be worth the time and effort to make the point. STAY AWAY from ordering from this company...they will take your money and run. My daughter and I were both incredibly disappointed.

PS...here's the order number (Order ZAPAKAUS*******) save your excuses and post the reason your website said it would ship in 48hours and it didn't, the status of the order and tell people why your company can't answer a simple IM, email or phone call.

Made from a lightweight yet durable fabric, this camisole slips easily under blazers and dresses for customizable coverage. The built-in shelf bra provides just the right support.

Clean lines, high-quality fabrics and refined tailoring make this blazer dress a timeless go-to. It pairs easily with collared shirts or camisoles for work or beyond.

The worst company ever.
ZAPAKA.UK website. I genuinely thought it's located in uk.
Poor quality dress arrived 4 sizes smaller. As it was sellers fault,I still have to cover return cost OF £25 TO CHINA
SCAM! DO NOT BUY! AVOID
* also,Zapaka team,here is my order number ZAPAKAUK*******

Bought a dress size too small been trying to contact Zapaka for 2 days with no response. I would like to order a larger size and return the one I have. Impossible
Would never purchase from them again

Stunning dress, just like the photo. Amazing service and arrived within 9 working days (to NZ) which was before the due date. Will definitely purchase from Zapaka again. Highly recommend!

I received so many compliments on my dress at the event I attended. The unique design and attention to detail made me stand out in the best way possible.

The dress I purchased from this company was classic and elegant, and I know it will never go out of style. I'm already looking forward to wearing it again!

I was very hesitant to order a dress for my daughter's wedding online but was not able to find anything at the stores. I am so glad I found this great dress at JJSHOUSE. It fit perfectly, is very well made and I am excited to wear it to the wedding this month. Thank you JJSHOUSE.