ZapakaReviews 521

I really liked your Beautiful Red Sweetheart Prom Dress with Beading! It has an amazing quality and it fits very well. It looks very good and I would purchase it over and over.

Beautiful dress. Really well made and exactly as pictured. My daughter picked this as her prom dress and loves! So happy with the quality.

My daughter loves her dress! It was the right dress and the right size. It did take a minute to get but I'd buy from you again.

My step-daughter loves Zapaka's prom dress. She tried it on as soon as it arrived and is very excited to wear it Saturday for Prom! Thank you for making her the happiest girl!

Great quality! I was really nervous buying from a store i've never shopped at before but it was worth it!

I have waited 15 days, and they say my dress is still not shipped out. I sent them an email and they are ignoring it, I am pretty sure its a scam :(

The item you think you are ordering is not the real thing. The photos are from another catalog. Probably women in a sweat shop in China sew something they try to pass off as a duplicate to what you thought you ordered.

As others have said, this company takes your money and it would cost you more to return it to China.

This company needs to be reported to the U.S. government and banned from doing business with America.

Noracora is another Chinese clothing company that runs the same scam.

Bed bugs, SARS, Covid 19 and scams like this is every reason not to trust anything from China.

Do not buy from this company! They sent me the wrong dress and then would not pay for me to send the dress back. You have to contact them to get approval to return items and the address they give you is in China so it's going to cost a lot to get a refund to fix their mistake! Terrible customer service!

Still don't have no tracking number this place a complete scam don't buy from them. I have to try and get money back

Six weeks later, no dress and no f*cks given. Wish I had never used them, waste of $100. Zapaka are washing their hands of it and the courier company just tells me to go back to Zapaka for assistance. Not helpful at all. Buyer beware

Ordered from the 'Australian' ZAPAKA website, took a week before I even got a confirmation email and tracking number, once I did I noticed my items were actually coming from China. I ordered in plenty of time to receive my items for my party, well the party has been and I'm still waiting, it's been 3 weeks, I've emailed 4 times, I've Facebook messaged asking for a refund as I can't even use the dress anymore, they are the most difficult company I've EVER had to deal with. They're offering me a 10% partial refund. $9. I spent almost $100 with nothing to show. They are a TOTAL scam and will never ever shop or recommend anyone buy from here, they are thieves. They will take your money and not come through with anything. TERRIBLE.

They do not disclose in their return policy that you have to return to CHINA! So basically, you can't return anything because there is no tracking to China and it is ridiculously expensive. Very tricky not to disclose this. I lost $73, stuck with two dresses that are too small (their sizes are WAY smaller than what we in the USA think is a medium or large). They did refund 10%. So oh goody I get to go buy 2 gallons of milk. (And I'll cry over my spilled milk)!

I hesitated before buying but really shouldn't have. The dress is beautiful and the size corresponds to the chart in the dress description. It took 16 days from the moment I ordered to receive the dress. Before ordering, I had used the chat functionality to ask a few questions - they were very friendly

Outstanding service and delivery. I purchased the dress for my daughters school formal.The next day after I purchased the dress I wanted to change the size, which they done without any problems. The dress is absolutely gorgeous and very well made. And your prices are amazing for such beautiful dresses thank you.

I wanted to return a dress I purchased because it was too big. It took me over 2 weeks for someone to finally tell me how to return the dress and then they informed me it had to be returned to a "China" address. Be aware about the return policy, it does not indicate that it would need to be returned outside of the United States anywhere on their website.

I bought shoes labeled as 40/US9, THEY DIDN'T FIT SOMEONE WITH VERY NARROW SIZE 7 FEET... I tried to return, and instead of getting the $55 I paid for them, the they refused and offered $16 after a month of back and forth to even get that. It took over a month to receive my merchandise, everything for super small... I figured I could find people to fit the clothing though so I didn't argue with them about those... But the shoes were a complete waste, unwearable, cheap, and very oddly shaped/sized. DO NOT WASTE YOUR TIME AND MONEY ON THIS CRAP!

Stunning dress, just like the photo. Amazing service and arrived within 9 working days (to NZ) which was before the due date. Will definitely purchase from Zapaka again. Highly recommend!