This company has the best dresses! I bought one for a wedding and it was a hit. Fast shipping and great quality. Will shop here again.
DO NOT BUY ANYTHING ON THIS SITE. THESE PEOPLE ARE DISHONEST. They refuse to reimburse me.
In addition, the reviews are faked. You won't find any negative reviews because they don't post them.
The dress arrived in good time and surpassed our expectations. Beautifully made and absolutely stunning. Could not be happier.
Still don't have no tracking number this place a complete scam don't buy from them. I have to try and get money back
Recieved my bathing suit today. Well made. Good quality and reasonable price. Would highly recommend to my friends.
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
My daughter wanted me to order one homecoming dress for her dance party. It was so cute on her. She loved everything about the dress.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
The dresses at this company are a great value for the price. I was able to find a beautiful dress that fit my budget.
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
Beautiful dress!The pockets are a great addition to the dress and it's perfect for the upcoming wedding.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I ordered this dress a few weeks ago and I have received no word on shipping. I'm worried that it won't arrive on time.
Dear customers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@zapaka.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Zapaka Customer Care
I ordered my dress and paid extra for it to come get my prom is in a week and it still has not shipped out yet.
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I have waited 15 days, and they say my dress is still not shipped out. I sent them an email and they are ignoring it, I am pretty sure its a scam :(
Hello,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
We'll be glad to assist you,
Thank you very much. Kind regards,
Zapaka Customer Care
I found my dream dress at this company. The variety and quality of their dresses are great, and the staff is so helpful!
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
You will not get what you ordered. They do not answer the phone. There is no customer service and don't expect any refunds.
Hello，
Thank you for your review! I'm so sorry for any disappointment in your recent order. At Zapaka we pride ourselves on quality, so we never want a customer to be dissatisfied with an item. Please feel free to contact us and provide your order number. Our email address is service@zapaka.com. And we hope to provide a resolution!
For the reviews on Zapaka, they are all real, please don’t worry about that. You can check our real photos: https://zapaka.com/pages/reviews
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Zapaka Customer Care
I ordered a dress from this company and was impressed by the quality and fast shipping. It's perfect for my event, and I can't wait to wear it!
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
"3-7 day ship took 15. Size wrong. $20 to get & $45 to return to China. No returns to USA. $8 refund
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Dress is great quality, the material is really nice. Not flimsy or see through. Would defiantly purchase more dresses in the future
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
No tracking number ever received. Emails that weren't genuine. You can't actually speak to a real person. I've requested a refund and no action.
Where my item 1 year now give my money back warning don't buy any item from them no email no contact
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
It's very nice material and feels very stretchy! Very easy to put on and take off! Definitely a good fit!
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I need to return the dress. I have emailed the company many times. They don't reply. I can't return a dress I paid 130.88 including shipping.
Hello ***,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Zapaka Customer Care
Overview
Zapaka has a rating of 2.3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zapaka most frequently mention customer service, order number and return policy. Zapaka ranks 7th among Vintage Clothing sites.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
Business History
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care