Worst brand I ever shopped with, I bought a white shoes on 15 th of october 2022 and today is 23 December 2022. I just wore these shoes three times and the rexin material of the shoes are tearing apart.
Don't buy any thing from this brand.

I had ordered shoes on line, Zara sent me a totally wrong pair of shoes and instead of red they sent me a pink colored shoe. I called and was told to either send the shoes back or take to a store ( which would be faster) I did that the following day. I was told they would mail me the correct shoes that was 7/21/17. Today, 8/7/17 I decided to follow up and was told sorry we don't have that shoe type so you're just going to get a refund. I love this store but I don't think I'll be shopping there anymore. At least not on line.

I really like Zara in terms of their variety offerings. However there some questionable practices, which happened to me twice. I have returned some online purchased items but in the return receipt some of the items were missing, I had to call them to claim the missing items and then they ask for proof. I provide them with return label tracking no and tell them to check the weight of the shipment. This is such a headache! I was not able to get a refund for all the items I returned. After reading the reviews here it looks like I am not the only one experiencing this issue. I believe they will put an end to this to prevent a potential class action lawsuit.

The amount of times I've ordered from Zara and brought the next day delivery option or precise delivery and they have never once met the expectations of special delivery. They shouldn't advertise next day delivery if they're not able to meet expectations. I'm really disappointed as this has now messed up my outfit plans for my birthday meal. Thanks a lot Zara

Although I like their clothes, I decided to not buy from them anymore. I ve been loyal customer for years.
They basically DO NOT care about keeping their customers.
They misplaced my orders few time, other times they sent me wrong items ( not once, not twice,... 5 or 6 times)
I called just yesterday to let them know that I have received a wrong item ( shirt while i ordered pants), of course they dont have the item ordered and I asked if I can exchange size of a shirt that was in a separate order, the agent was not helpful and I asked to talk to a manager, they promised to call me back within the same day. Guess what I receive an email, the manager doesnt even have time to address the customers issues or call them back.
I had few incidents with Zara's staff and online customer service. I think i got enough

My turn in line she clearly didn't want to me at work Blk women with Tattoos all over her body and Noise piercing on the right side of nose. Motioned me to step up. I told her I'm not familiar with that type service. When she was done with my transation I told her to have a nice day and she completely ignored me. Just rude

I have proof that one of the Chicago stores gave me a used gift card for a gift card that I purchased and gave to a friend for Christmas. After waiting more than two weeks for them to look into the matter, they said that there is nothing they could do about it. Lucky for me I use a great credit card company that promptly returned my money when I disputed the charge and gave them the details. I will never shop at Zara again and I encourage everyone to stay away. Everyone makes mistakes and obviously they are not willing to admit it when they do. Shop at your own risk. I was not surprised when I went to write this review there were so many other poor reviews.

I am a huge fan of Zara clothing. Their stuff is always so chic and on-trend, at a reasonable price. I particularly like their A/W range - their coats look super expensive.
One downside to the brand is their website. It is super complicated to navigate and the images do not clearly display the clothes.

I bought a pair of jeans which turned out to be defective. The jeans were distressed and since the tear was in the back pocket I discovered it after a few months. I had barely worn the pants and they were in very good condition other than the defective part. I tried to exchange it at the store and by calling customer service and they refused to exchange it. They claimed that it was not defective. It was a complete waste of time dealing with them.
Every time I've been to one of their stores the line to pay is ridiculously long and no one is in a hurry to help or get the line to go any faster. I guess the time of their clients is not important to them. Also, the quality of the clothing is bad too. Stay away, it's just not worth it!
There are so many other clothing companies that offer good products with good service. I wish I could give them a negative or no stars... You deserve better!

I really wish I could leave a worse rating as you aren't even deserving of one star. In light of their new campaign that features body bags, a map of Gaza and rubble strewn about I think this company needs to reexamine its humanity. It's an obvious, blatant and disgusting display of racism, bigotry and Anti-Muslim sentiment. NEVER will I buy from this company.
I really couldn't care less about your company, in fact, there are many alternatives to your overpriced and mid quality products. Alternatives that don't have to use child labour in China to produce its clothing, alternatives and don't have to support genocide of innocent babies. You should be ashamed of yourselves and fully disgusted.You have embarrassed yourselves and lost millions of customers in one day because of your incompetence, ignorance and racist decision making. Will never recommend you and will certainly never purchase from this terrible company again.

Was fan of Zara for years. And Got wrong package from my order at Monday. Nothing is same as my order. And I contact them on web chat. Let me check and type every iteams no. Type to them. They tell my I need pack them and return to ups which is fine. And I was asking how about my order. Wait and wait. One thing out of stock. Ok! So replace my order. When I can receive? Next week?! It is unacceptable. I suppose wear those for and important meeting. And very things goes wrong. Also they let me find return label type to them. Not happy with it! Waste my time

I wore a pair of brand new jeans from zara once, tried them back on and they completed ripped down the leg. Brought them back into the store, and they told me I couldn't return them without a recipe (i got them as a gift and don't have the receipt). They said i needed to go to customer service in order to deal with this. They are such a pain. Not happy. I would like someone to contact me.

They make it impossible to make an exchange when you don't have a receipt. You have to call a customer service dept. They are very impersonal, take down the info say you will receive a call in 24,48 hours later no call. You call them back can't find your info needs to start process all over. Ask David to speak to a supervisor, we don't transfer calls to supervisor, what dept handles my call we are not allowed to disclosed, what dept. david works with, I am not allowed to disclose. Wake up Zara and give better customer service in todays world with customer cc that purchase was made you can find the purchase and help the customer with a return or exchange.