I placed an order for a christmas present 12/1, on 12/8 I received an email stating it was shipped. 12/12 I called for a tracking number, was given it and the shipment was no further along than a label created. I called again to find out what was going on, was told they would look into it and call me within 48 hrs. Still never heard from them. Called again. Finally got a call 12/16 saying there was an incident with my order, did I want it or did I want to cancel. Asked for it to be shipped express so I would have for Christmas, Now over 2 weeks since order placed. 24 hrs later order still not shipped and was told express can mean 4-9 business days. But would not be charged till it shipped. (except I was charged 12/9 already) Cancelled order and requested refund ASAP! Will never deal with them again.

Bought t shirt I really liked in La Rochelle - one wash - it shrank... back to store - unconcerned when I didn't have till receipt - how else could I have it than buy it - really good security in store - manager stopped mid sentence with me to talk to someone else. Shan't buy anything else there again - t shirt too small now to look good so I shall wear it and show & tell everyone how rubbish Zara is now... come back M&S - all is forgiven and appreciated now - they really care about customers!

First they do not honor price adjustments & they don't follow up when your order is lost or doesn't arrive within the stated terms. I called customer service over 6 times for them to open a case then they don't follow up on their cases. They charged my card for the full order which I only received two items. They never contacted me about the missing items or bothered to follow up but went ahead and charged my card. Their customer service is really bad! Will start looking elsewhere to shop.

Zara's return policy is unreasonable. Charging $3.95 per return and per individual item if it's for 2-3 different orders, even if customers packaged together in one package to reduce waste and cost for Zara, will still be charged $3.95 for separate order returns. So if you return 3-4 different items from 4 different orders, you will be charged 4 times of $3.95. Which is clear attempt to profit at the expense of their customers and such unfriendly return policy. Zara clothing quality has always been hit or miss.Fabrics are so thin, color not true to what is shown online, stitching unraveling is one of my major issues with Zara clothes. The background noise on Zara's customer service phone line is always so loud that you can hear other people's conversations. Just so many things are unfriendly with this brand

Honestly, I love Zara. They have some of the best basics and amazing quality jeans.

I purchased two pairs of their Mom Fit Jeans and I am in love. The quality of these jeans is a 10/10 and I will be most definitely be buying more. They're true to size and don't shrink/stretch in the wash.

Shipping was super quick, only 6 business days.

I did a quick video review to show you the jeans and my thoughts. Hope this helps make your decision easier.

For reference, my dimensions are: 115lbs, 5'4,25in waist (I purchased the jeans in size 2)

What has happened to Zara?

Queues at changing rooms and tills in 3 central London stores (near Bond Street, Oxford Street, High Street Kensington) I visited today Wednesday and yesterday Tuesday. Stores not overly busy. Staff seem to be on a go slow and don't seem overly happy.
They don't care about customer service. They wouldnt give a credit note for an expired £50 voucher that I found in my home today. I misplaced it a year ago. I've shipped at Zara and Zara home for many years but don't think I'll shop there again.

The worst customer service and the worst return policy ever, i got something online but i back it to the shop on Rockland mall, Montreal. They told me that my money will be refunded automatically within 14 days. Till now its 40 days and no refund. I called customer services 4 times but they neglecting the issue totally. One of my friends also has the same problem in her refund. Not recommended at all.

Went into Solihull branch on my lunch and brought 2 pairs of the same trousers in different sizes. They had different price tags on however I was made to pay the higher price for the trousers. When I got the trousers home they were too long so 2 days later I tried to return them in the Birmingham branch. When I went to the till they refused to accept a pair of the trousers back saying they have tanning lotion on them. As I am black I thought this was ridiculous I said I got the trousers in my lunch hour 2 days ago and the tags are still on them i did not examine the inside, therefore they were obviously sold to me like that. Won't be shopping there again. Worse service ever. Tanning lotion this place is to funny