Absolutely horrible customer service! Long story short, a Zara store overcharged my friend (in Berlin Germany), then refused to pay back the difference and said she'd have to pick up the money at the store at the end of the day (10 pm a Saturday) IF they'd made a mistake. Now, it was a busy day and it's completely understandable that the saleswoman made a mistake and we wouldn't have made a fuss about it (and I wouldn't write this bad review) if they'd been nicer from the beginning. They didn't apologize once and they just presumed that my friend was lying. Then they first refused to make a wire transfer but in the end said they'd do it (again, IF my friend was telling the truth after they'd checked their books at the end of the day). VERY rude. Zara now lost two long term customers for 30€ (the amount they overcharged) (also, I will be telling all my friends about how horrible the customer service is). Now, let's just hope my friend gets her money back...

Zara shipped me a damaged item, and they refused my return. Their customer service said I have to pay for this damaged item in full prize.

Zara really sucks... the quality of their clothes are even more worse than before. Also, even more terrible customer services.

You will never know you next packages including any damaged items, and you will never have a chance to return or get a refund. Because they think you made the item damaged. So customer have to pay for their damaged items.

I ordered a heels online and I wanted to return it before completing month, and no one came to take it I asked them many times to return it but they didn't show me any cares. Now I completed more than 2 months.

I am a regular customer of Zara and really like their fashion collection. But I still think that its a bit overpriced as compared to the quality of fabric which they are offering. Apart from that the shoes are also not of that good quality. I do not recommend Zara for footwear at all. The main reason is their low durability. Apart from that they do offer some good discounts and they also deliver to your house and can exchange at the store if the size is not right. Thats a really good thing. I love shopping from Zara.

There seems to be a lot of the same cases here. Zara might be frauding some of us. I ordered clothes for my sister from zara and it was suppose to be delivered by purolator. After a told purolator to specifically hold my package at the depot because I won't be home on the day of the delivery, those idiots said they used a "third party" to deliver my package. They're saying the package is delivered, Zara "opened" an investigation but it seems like it's all an act after reading people's review here. I am in no financial status to spare any money but am helpless. I feel so violated and cheated by a company that I've been a supporter of. Other companies will make sure to replace or compensate for the loss but this company is not in customers favour. This explains how the owner of Zara made it to the second place on the worlds most richest man. Hopefully the next time this happens it turns out to be a big shot lawyer that can actually act on it.

Amazing! (I almost don't want to tell you about it, for fear I'd loose my own availability and awesome pricing!) I fear they will up their prices when word gets out about this brand!... Also, the site is wonderful, I don't even think I can say any other compares (and I'd say I'm somewhat a self-confessed web shop-a-holic, as of the past several years). Their photo quality of items is AMAZING, prices outstanding for the product, shipping, quality, style... everything! This is my newest found secret!... I'm thinking: Only until the word gets around!

I've ordered clothes from ZARA multiple times, over several years. I appreciate the funky styles and not-clingy materials - as a curvy, taller woman, I think the larger (XL and XXL) sizes fit me well. I've never had to return items, so I can't speak to their customer service. As for delivery times, it varies. The most recent order I made in early May, took over a month to be delivered. HOWEVER, considering the world-wide pandemic, I hope ZARA employees and warehouse workers were able to stay safe and at home, if they could. Anyway, I didn't need new clothes rushed to me, and I'm happy to have received my order today. The unique dresses are amazing... can't wait to wear them out some place, some day