Zara

Spent >2 hours choosing a dress in Zara. Was then told that because the items selected were no longer in season I wasn't allowed to purchase them. Complete waste of time and energy.

I ordered this $60 blouse and had it light washed with no bleach as told. It comes out with a big white patch of white, so I sent a message to customer service three times and twice by phone. On the phone, they put me off and said they would call back in 3-4 days. Now that is a definite lie. After sending in two case orders their response was, "We have inspected the material to be made of the finest quality. Sorry that we cannot refund you." WHAT ARROGANT STINGY $#*!S. NEVER BUYING FROM THIS $#*!HOLE AGAIN. I never even got to wear the blouse.

Thankless Zara.com guaranteed that my daughter's 2 pairs of shoes could be mailed to a PO box, the MORON at customer service said, go yes, absolutely... these are shoes my daughter needed at a summer camp on an island. So I RUSH mailed them. Well, sure enough- the IDIOT proved to be a total LOSER and has no idea that the CANNOT ship to PO boxes. To make matters worse, they would not Ship to our regular home, in another sate OR refund shipping. They also REFUSED to cancel the order. God knows they REFUSE to refund anything. So they will not ship, cancel or refund. Now 54 dollars later the shoes are in purgatory, limbo in some random town 6 hours from my home. NEVER shop at ZARA, they SUCK and Forever 21 has the same stuff cheaper anyway!

Please don't buy if there's any chance you need to return. My return was made before the 30 days and they say I can't get a refund. They are jickey!

Yesterday my family visited a Zara outlet in Brighton for routine shopping, where I come across very unexpected situation. I noticed on checkouts Zara staff were not removing security tags off the products after being sold. I have seen quite a few customers gone out of the shop when security detector alarm keeps going off customer been searched feeling embarrassed. I still got stuff I bought for my newborn with still security tags attached. I didn't bother diving 30 miles back to get security tags removed. One of the things was also on my mind.
So decided to draw manager attention. The only answer I was looking for " ok. Thanks for pointing it out. We try to fix this issue asap." But manager without any name bagde. I didn't even know whom I was talking to. She becomes highly argumentative and rude for nothing. She didn't even consider the the mistake, I was trying to point out. So unprofessional zara management. Totally disappointing behaviour. Maybe she is hard work, but clearly has no management skills in zara management.
Surprisingly, no one wears the name bagde on zara shop work floor. So I asked for her id which she giving me *******. I want to see some improvements at zara if they want us as customer.

I have been shopping at ZARA for about 20 years, mostly in Asia and overseas yet the customer service at Garden City, Perth is appalling. Other than listening to 2 staff members chat about their social life, not one staff member asked if I wanted assistance, I have been in the store now 3 times in a week to find something specific. Each time, hands full in the change room and on the floor, no one asked if I was OK. I had a staff member pile the clothes back on to my already full and falling pile after falling on the floor, not offering to take them or assist me to the change room. Not once in an hour of trying numerous items of clothes did anyone ask if I needed help. When I requested an item be checked at the Perth store, I got the, we can't, we don't, we won't response with attitude. Its an international policy, is the excuse. Not only can you NOT pay for the item and have it sent to the store, this is Perth nothing is far away. Nor can they hold longer than 24 hours so the chance to collect is difficult when working, and on top of this, I was spoken to with the response, that because they have good feedback from other customers, my opinion and feelings regarding the complete lack of customer service was superfluous! ZARA you may think this is OK, long term it isn't, not anymore! Not a happy customer

Bought a skirt over 30 days would not refund not worn tags on and have receipt
Can't clskl them pretty hopeless

They will simply read the policy that call back in 72 hours, receive email 1 hour, return process in 10-14 business days, supervisor call back, but get no feed back within those time frame. Case number *******, please don't tell me you will contact me in 24-72hours. I tried for a month now. Call in multiple times, no one called me back or send me the email or process the return. Customer service should be provided when customer have time to call you, not wait for you to call back. We have jobs and things to do. If keep making mistakes in returning or providing actual customer service, you should close those department and let people know you can only do physical stores. 80% of the representatives cannot even understand my problem and not helpful at all, try to created duplicated case or ask for something i already told them over and over again in the beginning, can't find my case, can't understand the situation, simply told me return takes 14 days. Wasted way too much time with them for a loss of $100. Never had any experience with other business. I am shocked there is such unprofessional things existing, and it's from Zara!

I ordered a white chiffon blouse that was shipped to me with make-up stains on the front, neckline and
Sleeve. My one and only experience with Zara was less than pleasant. As a warning to others: they are inflexible and unaccommodating with their customers. To add to their poor customer service, they have few brick and mortar stores in the US, leaving you to likely play phone tag or utilize the Live Chat function with robotic customer service reps. After contacting customer service regarding the stain and to request a return shipping label, the customer service rep required me to take photos and send them via chat message to show proof - understandable. I then had to follow up two days later because I had not heard back from Zara, and was told my claim was declined because there was nothing wrong with the manufacturing of the product, even though they shipped a stained shirt to me. Travelers beware - they are VERY strict with their 30-day return policy. If you travel for business, like me, sometimes it takes a few weeks to unpack your mail and they will NOT budge on their policy, even with damaged items.

Isabella Rincon from Brickell City Center is truly the best and fashionable. Tell her your event and she will style you to perfection. Love her attentiveness for fashion.

Mess up on my online order I place In the store with a associate after I wrote down my correct mailing address for her to place in the system and still the associate put in wrong address due to the incorrect address entry The package was send to their warehouse and Zara customer service over the phone told me I will have reorder or get my money back in store also they stated to me that my miss Fortune with dealing with ordering online in their store to use be as a Guinea pig/ training tool and Zara customer service over the phone is every argumentative also and LIED and golden me I could reorder them again myself online and when I went to order my size it was not available then I place back to Zara over the phone and the customer service report stated to me that he had empathy or sympathy towards my situation he doesn't have any feelings because he can't give them due the mistake of both their in store and over the phone behavior

I love ZARA so much it is my first choice to shop, I have been shopping at ZARA for years and in many countries, but ZARA USA is the worst in regard with cashiers racism! You should teach them to treat ppl the same or fire them!

If you are looking for cute, comfortable clothes that you can buy at an affordable price, Zara is the place for you.

I ordered two shirts off of Zara in preparation for an upcoming job. I needed blouses that could be used in a professional and casual setting. The site was very user friendly and extremely easy to navigate. Once I found the blouses I wanted, checkout was easy as well (credit and PayPal accepted).

The blouses arrived in 4 business days, which is in agreement with what they offer as standard shipping on the website (3-5 business days). The clothing size chart offered on the site was very accurate as well. Both blouses fit me perfectly I would recommend measuring your bust, and shoulder width to ensure an accurate size, as that is what is used on Zaras sizing chart.

The blouses were delivered in nice packaging (cardboard box, with the use of tissue paper as wrapping) and there was no damage done to the product during the shipping process. Throughout the shipping process, I was also notified by email when my products were packaged, shipped, en route, and delivered.

I was recommended to this site/outfitter by several people and let me tell you, they do not disappoint. I was able to shop conveniently for the product I desired and breeze through the payment and shipping process. The clothing on this site is very affordable as well. I would recommend Zara to women of all ages looking for casual and professional attire.

I ordered a pair of cute boots for my 8 year old daughter. She wore them for month in a half and the zipper broke. Assuming it's not a big problem and zara will take care of it since the boots were not even worn for one season I called. Was told to take pictures and file a claim. 2 weeks later received a call from a zara rep saying that they are unable to exchange or return because it's normal wear and tear and not manufacturer defect. So I'm out $90 and had to buy a new pair ironically from zara again while I waited to hear back I saw another cute pair. I assumed they will stand by their product and take care of the problem. I have a box that came 2 days ago of clothes my daughter has not even tried on. $260. All will be shipped back first thing tomorrow morning. I have a pair of dress shoes on order for my husband will return as soon as I get them. Will not recommend anyone do business with a company that has such a terrible return policy for obviously defective merchandise. There should be a disclaimer on the shoes they sell..."will last for 2 month only" or "wear on Sunday's only, not for everyday use". Will never buy from zara.com again. Nordstroms has the same prices but I've never had an issue like this with them. I'm shocked.

Beyond bad! Would rate them -100 if I could. Ordered from Zara online twice: The first time they shipped it almost three weeks after I placed the order, but the real charmer was the second time, when the package didn't arrive and they refused to do anything about it for days. First they said they'll refund me, but since I never got any email confirming that I contacted them again, and oh! Behold - turns out they weren't going to refund me and they wanted to "inquire" the "matter". Then no one reached out to me for 4 days and then they said they sent it again. No tracking number, no courier details, nothing. When I insisted, they just gave me the tracking number of the package that got lost. I really don't know what to do if this one doesn't arrive. Just lost over $100 and a lot of time on the chat and phone with them. REALLY, SERIOUSLY bad customer service. What's the point in making customers feeling like criminals? As if all people do is buy dresses and then lie about it. Shameful and completely wrong, especially for such a large brand.

I really like zara clothing, but will never purchase items online. I've order 3 items for my kid, the package was shipped apparently, but it never arrived despite the fact that they claimed it has. I genuinely have not received the package! So they went ahead and told me that they'll reship the items again. A month has passed and nothing arrived. I called and an actually nice representative apologized and said that the person didn't go through with fully processing my request. So one of the 3 items was now out of stock, and was refunded back to me, but the other two were now supposed to be shipped shortly. A month passed and once again nothing has arrived, I also haven't received any emails or phone calls. I got concerned and gave them a call because I wasn't sure what is going on, only to have an extremely irritated and rude representative bark out that all of the three items are now out of stock, and when I tried to explain my situation she continued dismissing my questions, and wasn't even trying to listen at was actually trying to find out. It's ridiculous, the company should really look into whom they hire!

Wished there was a way to give negative stars for the review, a one star seems to represent this company is worthy of any positive recognition. HORRIBLE, HORRIBLE, HORRIBLE company - bought a pair of underwear, wore them for 15 mins, they ripped, took them back and was told since they were worn they would not refund or exchange them. The store manager screamed at me, customer service was on the side of the manager, called the NY corporate offices and was not allowed to talk to anyone --- was told if I had a problem call their customer service line --- company DOES NOT CARE about the customer. They sell $#*! quality clothing --- DO NOT BUY FROM THIS COMPANY --- SERIOUSLY HORRIBLE COMPANY!

Maybe it's items that I buy, but many of them are just not lasting more than 3 months, especially shoes. I used to spend all my salary here, but now I do not.

Recently ordered many things through the site. There was full online support from start to finish. Things came even better than in the photo on the site. So I can definitely recommend them!

I have never received worst customer service. Their website states "Free Returns." and as a trusted and loyal customer to Zara (internationally) I ordered a large sum of clothes online and a few of the items did not fit. I was blind sighted today when I walked into the Zara store at Mall of America and was told that they can no longer accept my return because it has been just over a month. They informed me I should call Zara. I did, and I spoke with the supervisor and was told robotically 100 times the same pitiful answer. They were no help to me and extremely unwilling to help me get in touch with somebody who could actually assist me and my concerns. I was told it is absolutely impossible for them to take back my clothes, and that I can't even receive store credit. But I've worked for retailers and it is always possible to override the system when necessary. I am sickened by their incapability to assist loyal customers. I once trusted this company, and now I feel as though they have stolen my money. It is simply ridiculous.

I was a loyal shopper of Zara online for years. I bought some items last month which I made a partial return. They claimed they never received 2 of the items I returned. They "searched" their warehouse and then said they would close the case.
After years of MY loyalty, I am shocked at how they could just shut me down like this.
When I returned the items I noted these 2items were not in the paper receipt in box but I noted them as being returned on the online return request. Honestly I think they have a thief/dishonest worker in their warehouse.

UPDATE- 8/2015
I escalated my complaint to corporate as I was still bitter with the experience esp since I knew I wanted to continue my shopping relationship with them but for that to happen this situation needs a resolution that I find satisfactory.
Luckily, through my letter I was able to get my deserved refund. Now all is well.
So I add some stars back to their rating due to the (actually prompt) response from the headquarters regarding the matter.

Zara sent me the WRONG item, made ME bring it to the UPS store, I was told I could call them when I dropped it off and they would sent it right away. 3 days later and still no email confirmation, I decided to call and they now are telling me they have to wait till the package I sent is recieved then they will send correct one. The item I bought is on sale for $30 off and as a retail associate myself, the right thing to do to compensate for THEIR mistake would be to reward me the difference in the form of a gift card. All I have been told is "sorry" and misinformation. Horrible.

I bought two of the same sweaters- different colors- $40 each. I wore them once and they were ruined. Tried to reuturn these items and they would not let it happen... POOR QUALITY AND HORRIBLE CUSTOMER SERVICE.