They are unhelpful both in the store and online. I refuse to shop at a place that does not value its customers. They least interested in their clientele, and pretty soon they will feel the loss in their bottom line.
Clothes have deteriorated n quality. Do not shop here!

Never shop at Zara... run for the hills! The worst customer service and non-customer oriented return policy of any retailer I have come across. They do not accept returns via USPS. This is 2016 and Zara is a 10.6 BILLION dollar company! I will NEVER set foot in ZARA again. There are plenty of other places I can spend my hard earned money.

Placed an online order and and received a "shipped" email confirmation a few days later. Credit card was billed and goods never shipped. After several calls I was officially told that they could not fulfill the order. They tried to bait and switch after that. I do not have a good feeling about Zara and will not be ordering from them.

Purchased a pair of black mid rise jeans. Washed before wearing and the color faded terribly. Zara claims no other issues with the product and refused to allow return. This was the first pair of pants I have purchased there and it will be the last!

Zara.com has by far the worst return policy ever. I was out of the country and unable to make a return for a jacket they would not make an exception even though It was only a few days outside of the 30 day return window. I have also have problems with them in the past. For the most part their policy is the customer is always wrong.

After a lot of unnecessary hassle, Zara customer services finally stepped up to the mark and agreed to collect and refund the two dresses. Pleased they have done so, still unhappy that I had to resort to social media to get this done!

They will charge you money, and refuse to refund your money even though you have returned the items. I advise all customers to please look carefully at the credit you receive from Zara, because they do try to take couple of dollars hoping you don't notice.