I purchased a violet from Zara at Ellante Mall Chandigarh, it looked nice but after 3-4 months the upper layer of the Product get tore off, the quality is too poor to purchase, I went to the showroom's manger, his behaviour was too rude and even he has no Sense to talk with customers, worthless product, even worthless brand. I suggest to all plz spent wisely your money on these types of stupid brands

Zara has the WORST exchange policy and Costumer service. I don't know how they are still in business with the amount of negative feedback i have read. They would not allow me to EXCHANGE an item for a bigger size on the 30th day. Even though the policy states you have 30 days for an exchange with original tags and receipt. There was NO reason provided. How pathetic. I will never shop at Zara again. So disappointed with the Yorkdale location manager.

I ordered a coat on line to be shipped to store nearby for me to pick up. After several days I got an email from Zara saying it'll be in the store on Friday, went to the store on Saturday to be told the order wasn't there yet. I was told from the clerk in the store I should be getting another email to let me know when it got there. A week goes by, I hear nothing, so I called the customer service, and the rep tells me she doesn't know when it will be in the store. So much for help!
So, I guess I'll wait some more, I don't know how long, but just wait-----

Do not buy online, I return in store and the refund went back to a gift card that I used and destroyed, loosing 111.28 in the store I was never told that it will be refund to the gift card I wanted a exchanged a service that they don't have which it doesn't make sense, I hate this people terrible customer service will never buy from them again I used to spend hoy dress of dollars a month, check Mango is a lot better and Express I will post this every where.

I went into Zara Manchester today and was surprised to see under the uk price a EU price. I liked a particular jumper and you could clearly see 29 and the £39 uk! I spoke with a shop assistant and she agreed it appeared unfair. I asked if I could pay in uk and was told no. The really nice shop assistant pointed this out to the Manager and told me ' it was the company and I had a choice, I did not need to buy! She then said when she was in Spain she went Zara in Spain. I pointed out she was not helpful, she definitely was not bothered and had no customer service etiquette. Why do Zara blantently rip us off.

If I could give them a 0 for customer service I would do that. I went up to Zara and they wouldn't let me return my outfit without the receipt or give me store credit UNLESS it was the same item. Then the manager had a bad attitude and gave me a number to customer service to call for a receipt. So I called for the receipt and the representative stated it would take two days for my claim to be processed. I asked to have the email sent to me that I spoke to someone and that I'll be awaiting for a email. The representative told me they could not process my order. And on top of that they asked me to find the day on bank account of the day of my purchase? I'm upset and expected more from a brand that you spend a lot of money for and their policy's need to be changed. I will not be shopping with them ever again they are HORRIBLE!

I bought an order from zara. Never received it!

I complained to zara and they said the order was delivered. Then, i asked for the tracking number. When i checked the tracking number on the courrier website (lasership), i saw that the order was never even in transit!

Then i contacted Lasership and they told me that zara never forwarded them the parcel.
I told that to zara and demanded a conference call with lasership and zara. Zara said that the conference call is too hard and that they wont refund me my money even though i havent received my parcel!

I will NEVER buy from ZARA again.

I used 2x £50 gift voucher and one was declined. They would not accept that they had still taken both £50 and not just one. I checked with the office that had issued the gift vouchers and they printed evidence that Zara had taken both £50 vouchers. I returned to zara with the printed out evidence and they still claimed that only one voucher was valid. They stole £50 and said there was nothing they could do until they checked their accounts and that could take days.

The worst customer service coming from a so called "high end" brand. The only way to contact them is either through phone or chat. Their chat feature is supposedly 24x7 and that is a huge lie because I tired contacted them around 8pm pacific time and no response, but when I contacted them at 10am pacific time they answered immediately.

I ordered three items, a skirt, a shirt and skirt collection, and a pair of shoes. I did receive the skirt and the shirt-skirt combination, but I did not receive the shoes. I didn't worry about it because it has happened before, so I called them and talked to them about it they told me they would get back to me. I again didn't worry too much about it. I got a call back from them and they told me that they checked and the shoes were packed and shipped with all of my other stuff so they can't refund me or give me a new pair. I have a picture of my box. It's so thin a pair of shoes wouldn't even be able to fit in it! Now I have to go through the hassle of calling my card company and taking off the money for the shoes and everything. Awful customer service!

I was shopping with my teenager and was told I couldn't go into the change room with her, couldn't wait just outside the change room, had to wait in the store and have her come out to me. You also had to tap your phone on a white pad on the wall to show you weren't taking anything into the change room in your purse. It took a half hour at cash and then everyone leaving the store set off the alarm so the security guard had to check everyone's bag. We weren't treated like valued customers but like potential thieves. I won't shop there again, ever!

Their website was glitching and wouldn't allow me to return my item before the deadline. When I finally called them, it was one day past the deadline to return. I explained their site wasn't working and they didn't care. Now I'm stuck with the item.

I purchased a pair of children's sweatpants for $28. Upon first wash (normal wash/dry) the item shrank multiple inches to be unwearable. Seams puckered due to uneven shrinkage. Washing instructions are unintelligible symbols, but Zara customer service determined it was not their fault and refused to assume any responsibility. The customer service process took over 2 weeks and included 3 chat sessions that terminated prematurely on their end, and 2 calls several days after promised callback timeline. Terrible quality product, even worse customer service.

CUSTOMER SERVICE SUCKS. And the return policy in general. I had a shirt from Zara that I wore 3 times, and after the third time the deodorant I wore must have messed with the dye, so there was huge stains under the arms. OBVIOUSLY not going to wear that again. I asked customer service just to send me a new shirt and I would send them the old one back. It was like $35 dollars, and I'm sure it only cost them less than $5 to make. IM SURE they can afford to send a new shirt and maybe update their materials and dyes to a little bit nicer quality. Everything there is overpriced for the quality. Not shopping there ever again.

I went to the location at Square One with my special needs child, We had purchased 2 pairs of pants, regular pricemay I add. For his birthday, they did not fit him properly and I asked if we could get a store credit due to the fact that the style just didnt look good on him, and because it was 9 days over the 30 day reciept, the looked me in the face and said I can't do anytthing about it! Really are we kidding... it says no where on the reciept that after 30 days there is no store credit, I told her I was going to throw or donate them with the tickets attached, manager did not care. What a heart... and might I add horrible customer service. Never going back.

Is Zara have rude employees with bad attitude in their job qualifications now? I honestly don't know how they are staying in business. Eveytime I went to a Zara, didn't matter which location I had a bad experience. Not to mention their online service which is a nightmare. They sent my package to the wrong address and they wouldn't send it back to the correct address! They even asked me to go to the wrong address and pick it up. I like their merchandise but unfortunately their customer service is horrible.

Didn't have time to return merchandise and was near Zara at the 42 st store and while I was purchasing other clothing I wanted to return the mix match slippers that was never worn and still had the rubber plastic piece to hold the mix matched slippers. They told me I had to go back to the store I bought from. That's their store policy. So I said it's not on the receipt, the manager reply we know it.
So I said how about the consumer. She said because is a mix match shoe. So I have to go online and fill out form. What a B S. For lousy slippers. Even corporate reception didn't want to help. So I asked is their anybody above you and reply nobody's here. How about the persons name, wouldn't give the person's name.
I'm going back tomorrow and return all the clothing I bought yesterday.
I guess they are making too much money,
When I return the clothing tomorrow,
They're going to have $500 less.
I'll have the last laugh. Hehehe

Be VERY, VERY wary of Zara. Try to make purchases only with a Credit Card. Because Zara has a faulty website and often, the money gets deducted without the order being placed. If the mode of payment if UPI/Debit Card, you can forget about recovering the money. Zara will first give a 14day timeline, and then, 48hrs from there on. Until you give up and stop calling them. The money? Well, you should have forgotten about it now. Don't worry. Zara or the bank will have it. Only you will never get it back.