I WAS THROWN OUT OF ZARA STORE ABOUT 30 MINUTES AGO BY ZARA MANAGER WITH MALL SECURITY.
SHE REFUSED TO GIVE HER NAME FOR REFERENCE.
I WAS WAITING IN LINE TO PAY FOR A SMALL WHITE BAG $19.
THEN MANAGER AND 2 SECURITY GUYS ASKED TO SPEAK TO ME…
THE MANAGER HAD A SENSOR IN HER HAND AND SHE SAID THE SENSOR FELL FROM THE BAG IN MY HAND.
SHE SAID THAT WAS "SUSPICIOUS ACTIVITY " AND SO SHE'S BANNED ME FROM THE STORE!
I WAS CONFUSED BY HER RIDICULOUS LOGIC.
THE SECURITY COULD NOT EXPLAIN WHY I WAS BEING BANNED EITHER.
I'VE FILED A COMPLAINT WITH ZARA CUSTOMER SERVICE & MALL MANAGEMENT.
I'M AWAITING THEIR RESPONSE!
I DON'T HAVE PROOF OF PURCHASE BCOS SHE TOOK THE BAG FROM ME AND SAID "WE CANNOT SERVE YOU".
I'VE ATTACHED SCREENSHOT OF MY COMPLAINT EMAIL.
I'LL NEVER SHOP AT ZARA AGAIN ESPECIALLY ZARA SQUARE ONE!

I ordered a bunch of clothes for my boyfriend online, and when the box came there were only 3 of the 11 items inside. Supposedly, they weigh the box at the warehouse, so they had to run an investigation into the weight of the box and the total weight of items I was supposed to receive. The result of the investigation was that the weights lined up and I received all of my items. IT IS SO FRUSTRATING to be told that I received items that I DID NOT. I've made about 6 phone calls and spent over 3 hours on the phone with Zara customer service, and nothing has been resolved... I'm currently in the middle of filing a dispute with my credit card company. I really thought zara was a credible company until this experience. I will NEVER shop here again.

Love the store especially the accessories, unfortunately I have been not been able to reap the benefits of these fine items. DO NOT ORDER OFFLINE. I have done so twice and have not received EITHER PACKAGE. This is 2 separate occasions a month or 2 apart (I tried to give them the benefit of the doubt). Once again, love the store, fix the service. You'd think they'd be more concerned about things like this especially with their prices, get it together.

I recently ordered pants from Zara online. When they came I waited a few days to open them and then once I did I realized I ordered both pairs in the wrong size. I quickly went online to make the exchange but accidentally ended up just ordering as the correct size as a new purchase. Not thinking much of it I figured I would just return the pants to the store. With a lot going on and no store close by, I attempted to bring back the pants about a week after the 30 day window. They refused to give me store credit for the $90 I spent online. I shop there ALL THE TIME. I spoke to customer service online two different times and they insisted there was "nothing they can do." I am a hard working teacher in NY and was a regular shopper at Zara. I find it shocking that there is nothing they can do to simply give me store credit for another product in their store. They are pants that are STILL being sold there. It's truly incredible that there was no willingness to even consider a store credit for the product that does not fit me. I'm truly disgusted by this money hungry corporation who cares more about a bogus 'policy' than their hardworking, paying customers. After 10 years of shopping there they have most definitely lost a customer in me. Such a shame.

Very poor quality of service. I ordered a product online via the Dutch Zara Home Website as I am living in Amsterdam, I was normally charged for my ordered, I went myself to pick up my order and only then I was informed that the product needs 10 days to be delivered even though there were same products available at the store, but I could not take one of them. I never received any e-mail on behalf of Zara home informing me about the order number, delivery status and also about the waiting time of 10 working days. Waiting 10 days for a product that is already available locally sounds more than stupid. But unfortunately it happened to me, as the company fails to provide sufficient information in advance. When I contacted the company to ask for reasons for this situation and utter lack of information, only then I received an email mentioning just my order number and not even an apology or explanation. I completely regret that I ordered a product from Zara Home and of course I wont repeat it again.

I can't understand why there are so many bad reviews. I like ZARA because of its variety of clothes and low-cost prices. I have a lot of looks from there which bring me a really good mood.

I ordered a pair of jeans for my granddaughter for Christmas on 11/17/22.
Emphasis on Christmas Gift!
They did not fit - I recorded another pair.
I called customer service for return label and was told it was past the 30 days and NOT RETURNABLE!
Now what am I supposed to do with a pair of pants that don't fit?
I may just return the replacement pair just because of the refusal to return.
THEY SUCK NEVER BUYING ANYTHING ELSE FROM HERE!

Having visited the store today I felt sorry for staff who repeatedly fielding off complaints about the length of queues and that majority of queue was returns. Upstairs tills not available and only 2 tills open. Waited 25 minutes to purchase. Probably more fool me. Same thing happened to my daughter recently but thought give try again. This doesn't just happen in sales as experienced before. The staff should not have to work in these conditions. Staff very pleasant though though obviously grateful when we all said we would make complaint

Please sort this out. Can't understand why you don't open in Bury as nearest after Bolton is Trafford and Manchester and if you can't get there sales lost. Not all purchase on line. I did once but took me same amount of time to retiurn. You are losing sales. Maybe you think you are successful enough but that won't last if you treat customers like this. You definately could t go in your lunch hour at work. Would be dinner before you returned to work!

At least she you can get to Trafford they get through the queues

I probably won't get any response after looking at other comments Bur felt had to comment.

Kind regards
Lindsay

I ordered this $60 blouse and had it light washed with no bleach as told. It comes out with a big white patch of white, so I sent a message to customer service three times and twice by phone. On the phone, they put me off and said they would call back in 3-4 days. Now that is a definite lie. After sending in two case orders their response was, "We have inspected the material to be made of the finest quality. Sorry that we cannot refund you." WHAT ARROGANT STINGY $#*!S. NEVER BUYING FROM THIS $#*!HOLE AGAIN. I never even got to wear the blouse.

Thankless Zara.com guaranteed that my daughter's 2 pairs of shoes could be mailed to a PO box, the MORON at customer service said, go yes, absolutely... these are shoes my daughter needed at a summer camp on an island. So I RUSH mailed them. Well, sure enough- the IDIOT proved to be a total LOSER and has no idea that the CANNOT ship to PO boxes. To make matters worse, they would not Ship to our regular home, in another sate OR refund shipping. They also REFUSED to cancel the order. God knows they REFUSE to refund anything. So they will not ship, cancel or refund. Now 54 dollars later the shoes are in purgatory, limbo in some random town 6 hours from my home. NEVER shop at ZARA, they SUCK and Forever 21 has the same stuff cheaper anyway!

I'm disappointed to write this review for Zara, a store that I had previously held in high esteem. Unfortunately, my recent experience was far from satisfactory, marred by lack of assistance and clear communication.

Firstly, I encountered an issue when I lost my receipt and wanted to return an item. The store flatly refused, insisting they could not process my request without a receipt. While I understand the importance of a receipt in standard retail policy, a flexible solution should be available for exceptional circumstances.

Further, I reached out to their customer service via phone in an attempt to solve this issue. The experience was equally frustrating as I found it quite difficult to understand their English, making the communication ineffective and confusing. I was promised a call back or an email, but regrettably, I'm still waiting.

I hoped that by speaking to the store manager, I could get some respite. But it seemed the system was inflexible and left no room for managerial discretion, which, to my surprise, meant the manager couldn't intervene and resolve my problem.

Given Zara's global reputation and my past experiences, this incident is particularly disappointing. As we move further into 2023, I urge Zara to improve their customer service system. More flexibility in handling unique situations, improving communication, and empowering store managers to make decisions would enhance the customer experience immensely. Until these changes occur, I feel compelled to seek alternatives to Zara for my clothing needs.

I truly wish there was a negative star because this experience deserved a minus 10! I purchased a perfume as a gift and within a week retuned it due to the fact that it was the wrong scent. Not only they would won't accept the return but the manager on duty was rude unprofessional would not let me finish my sentence! To whom it may concern, YOU HAVE 2 STARS FOR YOUR REVIEW IS IT WORTH IT TO LOSE A CUSTOMER OVER A $38 RETURN? YOU SORND THOUSANDS IN ADVERTISING TO BRING CUSTOMERS IN YET YOU ARE WILLING TO LOSE A LOYAL CUSTOMER OVER $38 THINK ABOUT IT ….
For your company's future sake I hope you are able to coach up or coach out that sad unprofessional employee!

Typical story of Zara: price that was labeled on merchandise was not honored by rude manager ( Berlin store) who would not give me her name and tried grabbing my phone ( see below) when i tried to video interaction I had multiple exchanges with Zara Cares until i realized i was dealing with an unhelpful BOT Zara must be the most arrogant, customer unfriendliest retail enterprise out there

Yesterday my family visited a Zara outlet in Brighton for routine shopping, where I come across very unexpected situation. I noticed on checkouts Zara staff were not removing security tags off the products after being sold. I have seen quite a few customers gone out of the shop when security detector alarm keeps going off customer been searched feeling embarrassed. I still got stuff I bought for my newborn with still security tags attached. I didn't bother diving 30 miles back to get security tags removed. One of the things was also on my mind.
So decided to draw manager attention. The only answer I was looking for " ok. Thanks for pointing it out. We try to fix this issue asap." But manager without any name bagde. I didn't even know whom I was talking to. She becomes highly argumentative and rude for nothing. She didn't even consider the the mistake, I was trying to point out. So unprofessional zara management. Totally disappointing behaviour. Maybe she is hard work, but clearly has no management skills in zara management.
Surprisingly, no one wears the name bagde on zara shop work floor. So I asked for her id which she giving me *******. I want to see some improvements at zara if they want us as customer.

I have been shopping at ZARA for about 20 years, mostly in Asia and overseas yet the customer service at Garden City, Perth is appalling. Other than listening to 2 staff members chat about their social life, not one staff member asked if I wanted assistance, I have been in the store now 3 times in a week to find something specific. Each time, hands full in the change room and on the floor, no one asked if I was OK. I had a staff member pile the clothes back on to my already full and falling pile after falling on the floor, not offering to take them or assist me to the change room. Not once in an hour of trying numerous items of clothes did anyone ask if I needed help. When I requested an item be checked at the Perth store, I got the, we can't, we don't, we won't response with attitude. Its an international policy, is the excuse. Not only can you NOT pay for the item and have it sent to the store, this is Perth nothing is far away. Nor can they hold longer than 24 hours so the chance to collect is difficult when working, and on top of this, I was spoken to with the response, that because they have good feedback from other customers, my opinion and feelings regarding the complete lack of customer service was superfluous! ZARA you may think this is OK, long term it isn't, not anymore! Not a happy customer