Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.
They just try to steel your money without sending you items that you paid for. So rude employees. Especially the one name Beth or Bath or Bad, (the 3rd name would work perfectly) She will yelled back at you. Quack quack. Please take a retirement early to save the company.
Worst brand I ever shopped with, I bought a white shoes on 15 th of october 2022 and today is 23 December 2022. I just wore these shoes three times and the rexin material of the shoes are tearing apart.
Don't buy any thing from this brand.
I had ordered shoes on line, Zara sent me a totally wrong pair of shoes and instead of red they sent me a pink colored shoe. I called and was told to either send the shoes back or take to a store ( which would be faster) I did that the following day. I was told they would mail me the correct shoes that was 7/21/17. Today, 8/7/17 I decided to follow up and was told sorry we don't have that shoe type so you're just going to get a refund. I love this store but I don't think I'll be shopping there anymore. At least not on line.
I really like Zara in terms of their variety offerings. However there some questionable practices, which happened to me twice. I have returned some online purchased items but in the return receipt some of the items were missing, I had to call them to claim the missing items and then they ask for proof. I provide them with return label tracking no and tell them to check the weight of the shipment. This is such a headache! I was not able to get a refund for all the items I returned. After reading the reviews here it looks like I am not the only one experiencing this issue. I believe they will put an end to this to prevent a potential class action lawsuit.
The amount of times I've ordered from Zara and brought the next day delivery option or precise delivery and they have never once met the expectations of special delivery. They shouldn't advertise next day delivery if they're not able to meet expectations. I'm really disappointed as this has now messed up my outfit plans for my birthday meal. Thanks a lot Zara
Although I like their clothes, I decided to not buy from them anymore. I ve been loyal customer for years.
They basically DO NOT care about keeping their customers.
They misplaced my orders few time, other times they sent me wrong items ( not once, not twice,... 5 or 6 times)
I called just yesterday to let them know that I have received a wrong item ( shirt while i ordered pants), of course they dont have the item ordered and I asked if I can exchange size of a shirt that was in a separate order, the agent was not helpful and I asked to talk to a manager, they promised to call me back within the same day. Guess what I receive an email, the manager doesnt even have time to address the customers issues or call them back.
I had few incidents with Zara's staff and online customer service. I think i got enough
Extremely unprofessional and incompetent customer service. Package was late (still have not received it as of this post) and their customer support contradicted one another -- clear lack of internal communication. Waste of time and energy.
My turn in line she clearly didn't want to me at work Blk women with Tattoos all over her body and Noise piercing on the right side of nose. Motioned me to step up. I told her I'm not familiar with that type service. When she was done with my transation I told her to have a nice day and she completely ignored me. Just rude
I have proof that one of the Chicago stores gave me a used gift card for a gift card that I purchased and gave to a friend for Christmas. After waiting more than two weeks for them to look into the matter, they said that there is nothing they could do about it. Lucky for me I use a great credit card company that promptly returned my money when I disputed the charge and gave them the details. I will never shop at Zara again and I encourage everyone to stay away. Everyone makes mistakes and obviously they are not willing to admit it when they do. Shop at your own risk. I was not surprised when I went to write this review there were so many other poor reviews.
I found a shirt I wanted to buy and went to the register. They told me it was blocked and couldnt sell it. It had a price tag and was placed on the floor. Yet they would not sell it. Thats ridiculous! What kind of store is this? Dont recommend Zara Woodland Hills at all. Spoke to manager and she just gave me a brunch of garbage without a honest explanation.
Answer: Nothing. They won't help you at all. Good luck! Don't ever buy from them again!
Answer: That's right I am also returning accepting since Dec 28, we are now Jan 15 and I don't have my money back. Each time I call them they tell me today u will receive it
Zara has a rating of 1.6 stars from 1,080 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 374th among General Apparel sites.