On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
These are cards. They are not what we expected. We didn't like the quality.
So cute and a very creative idea! However, all the change came loose and I need to mail this to Boston. I will just exchange the quarters for paper money. I looks like you used regular clear tape, right? Also, I forgot how much money I requested. Was it $35. Duh. I tried to count but did not want to pull up any of the tape.
Still, it; s the most unique gift ever!
I ordered a poster and it looks exactly like the photo. It was a quick delivery
They were exactly what I expected and arrived when they said they would. 10/10 would order again.
Ordered invitations for my mothers 60th bday. They came two days earlier than expected and are of great quality. Very pleased!
Zazzle was super easy to use and had really cute templates to choose from and made it a super easy process!
The invitations came quickly, are adorable, and high quality. Highly recommend ordering from this company!
Fast, courteous and cute! I will definitely be using this site in the future.
Excellent, I was looking for Christmas ones for a July shower and their were lots of options!
The picture is not what I expected. The internet version is a lot more eye pleasing
Very nice product. We had a little trouble revising the messages on the card, particularly with regard to who was hosting the post-wedding brunch but eventually figured out that we should just delete what was on the sample and then add what we wanted to the end of the previous line on the card and then hit the space bar
Very quick setup and design of id. And Very easy to use and extremely quick shipping. Will definitely be using this site again.
Easy to order and customize, the perfect invitation. Fast delivery too
Top quality, exactly what I wanted, fast service, protected shipping.
Very easy to customize design and delivery was 2 days faster than promised.
Easy to customize the design. Timely shipping. Quality of the invitations is great!
Just as advertised, shipped fast arrived in great condition
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi there,
We are very sorry to hear that you were unhappy with your recent order! We can be reached at social@zazzle.com where we would be more then happy to provide further assistance!
Thank you,
Ryan