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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,112
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,638)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user jj1036
Maine
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Cards and envelopes as expected and good quality. Paid extra for faster delivery than standard, but ended up being close to standard. Did receive a coupon for compensation. Would I use Zazzle again -- probably not and will go back to Shutterfly next year.

Reason I chose this business:

Wanted to try something different, and had no pictures to use this year.

Date of experience: December 23, 2024

Thumbnail of user latosham44
Tennessee
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Zazzle had great selection and I was able to order beautiful Save the Dates w/ pictures. Delivery timing was Excellent. I mailed them out for delivery before Christmas. All my family has received them. All in a 2 week period. Thank you Zazzle.

Reason I chose this business:

I chose Zazzle because they have more quality items. More customization with your order. Prices are good for what you get.

Date of experience: December 18, 2024

Thumbnail of user kourtneyl10
Minnesota
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

My husband and I just had our Christmas photos taken and since we used Zazzle for our wedding invites 5 years ago, I figured to come back and see what Christmas card options there were.
We loved how they turned out and got them within a week!

Thank you Zazzle!

Date of experience: December 17, 2024

Thumbnail of user williamk4608
Arizona
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

We were heartbroken; it was just a week before Christmas, and somehow we had neglected to create an RIP ornament for Mabel, our dog who had passed on during the year. It was something we talked about but somehow it never happened, and we were decorating our tree. My other half said, "Well, we'll just think of her," but I wasn't ready to give up. I got online, and within three minutes, using Zazzle, we had an order in for a two-sided coin-shaped ornament for Mabel, complete with some lovely, personalized words, and a fantastic photo of our girl. The process was simple, the experience fast and painless. Thank you so much!

Reason I chose this business:

Ease of use, quick shipping options.

Date of experience: December 23, 2024

Thumbnail of user topsyc
JR
Tennessee
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I couldn't be more satisfied with my experience. The hardest part of the whole thing was choosing what custom product to order! There are so many options I can't imagine anyone not being able to find something perfect.

Reason I chose this business:

Great price and top notch quality custom products

Date of experience: December 20, 2024

Thumbnail of user katem1390
California
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Very easy to design! Thrilled with my tags. I used "wedding tags" but turned them into into instructions on how to plant paper whites - my daughter's Christmas gift to her teachers this year. Love that I could order 10 - I didn't need a million. Tied them to decorative linen bags with the bulbs inside with the red twine that came with my order. Very festive and easy!

Date of experience: December 23, 2024

Thumbnail of user claudiac1060
Maryland
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I had difficulty deciphering where the complete card could be viewed. Maybe adding a message that says, this is where you can see your card, would be helpful. I had to cancel and reorder. But once I figured it out, I was happy. They came out beautiful!

Date of experience: December 18, 2024

Thumbnail of user steveo2053
Texas
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Have not heard back from them.

Reason I chose this business:

Because of the cover art on the card I ordered.

Service

Date of experience: December 20, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Steve,

I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user jamesl7736
California
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Came out perfectly, fast delivery fare price. I have used other companies before and I was very dissatisfied. They were more costly and shipping was wrong. Zazzle has given what I ordered and delivered on the right date.

Reason I chose this business:

I used previously before and I was satisfied

Date of experience: December 16, 2024

Thumbnail of user jesss912
Ohio
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I purchased this some years ago and absolutely loved it. I purchased this one to have an extra. The older one is still in very good shape. These are very good quality travel cups, the picture doesn't fade on chip. No metal taste to beverages, easy to clean. A great, high quality travel cup at an affordable price.

Reason I chose this business:

Because they had the product I was looking for.

Date of experience: December 17, 2024

Thumbnail of user melanieh1037
Pennsylvania
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

I found it he'd to choose a design. But worse, I left off a number in my zip code, so the labels are going in the trash. I wish the maker had quality control! They would have seen that my zip code (all US zip codes!) have 5 digits, not 4.

Date of experience: December 23, 2024

Thumbnail of user alyssaw293
Wisconsin
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

Our RSVP cards came exactly as ordered & everything looked great! The shipping was very fast & the follow up to ensure the order arrived as requested was appreciated.

Will definitely order again!

Reason I chose this business:

Great pricing & many options!

Date of experience: December 28, 2024

Thumbnail of user shellyd334
Texas
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

I saw these funny, political coffee cups and wanted to give one to a friend. I didn't realize it at the time but i ordered 3 cups instead in of one. Otherwise, they arrived promptly and it was easy to order.

Date of experience: December 22, 2024

Thumbnail of user ramonak159
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Reason I chose this business:

Perfect match for what I was seeking!

Date of experience: December 10, 2024

Thumbnail of user shellyh552
Washington
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Beautiful cards...love the option to make my image larger to include full photo which was extra tall.
Would like to be able to add text to the images on back of photo to ID the locations/event in photo collage layout. Would save needing to do Christmas letter potentially...
Thx so much...was spendy even with discount. But very good quality and came quickly even with regular shipping selected. Thx! ~SH

Reason I chose this business:

Used previously for business cards

Date of experience: December 23, 2024

Thumbnail of user annabellew38
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Reason I chose this business:

Very well priced

Date of experience: December 10, 2024

Thumbnail of user astoriar
Texas
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I love how I could preview the card before I made the order and could customize ANY part I wanted. The shipping was accurate and kept me informed every step of the way. Will definitely be coming back!

Reason I chose this business:

There are lots of options of styles and I can have complete control of what I want and don’t want in writing. The picture transfer is seamless and clear, no blurred photos after printing and good quality for a fair price.

Date of experience: December 20, 2024

Thumbnail of user evelyna974
Pennsylvania
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

The ease of picking the invitations I wanted and the affordable price was a plus. And I also received them ahead of time which was wonderful. I will most definitely be recommending Zazzle to everyone I know.

Reason I chose this business:

I like the variety of invitations that they had to offer and their prices were reasonable.

Date of experience: December 17, 2024

Thumbnail of user jennifert3913
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I ordered invites for my son's birthday and the site was easy to navigate and customize. The choices were plentiful and the delivery was quick. The only thing I would say is that it's expensive... but you get what you pay for these days!

Reason I chose this business:

Just to try them out

Date of experience: December 10, 2024

Thumbnail of user traceyr547
Washington
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

For Christmas I bought airline tickets to Boston for my 3 boys to see the Guardians Vs the Redsox. Since you no longer get physical tickets, I designed them with Zazzle so they have a gift to open. The quality is great, better then I ever expected.

Reason I chose this business:

Googled it, never heard of Zazzle befor

Date of experience: December 18, 2024

Thumbnail of user aibhline
Texas
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

It was easy to design my banner. It was great that it would give any potential problems with the design such as a risk of pixelated images depending on the size. Overall it was easy to use and order the banner. The banner came in quick even though it was delayed one day due to inclimate weather. The tracking updated with this delay. The banner was beautiful when it arrived.

Reason I chose this business:

The design of the banner

Date of experience: December 21, 2024

Thumbnail of user betsyb387
Arizona
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I flaked as a parent and did not order invitations in time
I did a last minute Hail Mary ordered the cutiest costume invitations! I sort of didn't expect them to be here on time! Not only on time expressed but the packaging was fabulous and the costume invitations had everyone talking! Made me look like an amazing mom!

Date of experience: December 10, 2024

Thumbnail of user lisac7257
Rhode Island
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I love the invitations I ordered for my daughter's bridal shower. The theme perfectly fit what I was looking for. My only complaint is that the color did not look as bright as I thought it would be. Otherwise, beautiful!

Reason I chose this business:

I was looking for a certain style and Google helped me find Zazzle.

Date of experience: December 4, 2024

Thumbnail of user ryano1238
Washington
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

Delivered my order in a reasonable amount of time, especially on expedited pre-Christmas shipping. Thanks! The gifts were a hit also.

Reason I chose this business:

Had what I was looking for with personalized gifts.

Date of experience: December 26, 2024

Thumbnail of user rachelp1809
Ohio
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

We designed save the dates to use for our upcoming wedding. The flexibility of the design choices and the customizations were really easy to use and allowed us to make something unique to us. The shipping was quick and was packaged with care.

Reason I chose this business:

I have used it in the past for other invitations and stationary. The quality is very good.

Date of experience: December 9, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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