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Zillow

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Overview

Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1310th among Real Estate sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
36
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How would you rate Zillow?
Top Positive Review

“Best of a bad bunch”

rm s.
2/12/18

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Top Critical Review

“Becoming a Zillow premier agent”

David C.
7/25/24

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows

Reviews (582)

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Reviews that mention popular keywords

customer service (49) estate agents (39) home value (26)
Thumbnail of user anonymousa17
1 review
6 helpful votes
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April 27th, 2014

I downloaded the app and want to save favorites but that requires registering through Facebook. I cancelled Facebook so now it appears there is no way to register which is extremely frustrating. It seems ridiculous that that you need to have Facebook to register for Zillow.

Thumbnail of user tomy11
1 review
3 helpful votes
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November 27th, 2013

Zillow is horrible, the status of my house is on sale, but I just bought it, how come? I really wonder it is a system error(programming mistake) or someone false post it? How we can trust Zillow because of all these constant false information. IT is really BAD!

Thumbnail of user sueb40
1 review
0 helpful votes
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June 8th, 2015

Steve Palms on The Perna Team did a great job on the sale of my home. I worked with a different real estate agency prior to working with Steve without much luck. The professional photos and marketing plan used by The Perna Team sold my home quick. I am now working with Steve on purchasing a new home as well. I have already referred friends and family to use The Perna Team for their home buying and selling needs. Great job!

Thumbnail of user avonteed
2 reviews
6 helpful votes
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October 2nd, 2019

All the listings i tried to contact had ads posted by real estate agents/brokers did not respond or unreliable to respond. I think it is unprofessional to allow these real estate /brokers agents to post. With out verifying if they are professional real estate agents. I got email asking if i got a response stating they will follow up. No follow up or response

Thumbnail of user theag4
6 reviews
1 helpful vote
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April 5th, 2016

Maura Gammans is a great agent at Day's Real Estate Co. In Maine.
I bought a wonderful old house which I would never have found on my own in Searsport and would recommend her to anyone looking for an honest hard working agent to represent them either as buyer or seller.
Thea G.

Thumbnail of user darrels13
45 reviews
178 helpful votes
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July 17th, 2018

Zillow is a site for buying and selling real estate and has a section to review restate agents. However, if the agent in not employed by you you cannot write a review, even if the other parties agent costs you a sale as recently happened to me.

Also today I find the listing for a neighbor's house up for sale includes a photo of my house. Totally incompentet.
Not recommended.

Thumbnail of user mariel670
1 review
0 helpful votes
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July 5th, 2022

"I have bought 6 homes and sold all of them. I can tell you, my last deal was a God sent. Ahmad has the skills, personality, esthousiasm and demonstrates from day one that he is very professional, respectful, genuine human being. He went above and beyond to make the deal a stress free experience. He is one of a kind. I was dealing with a lot of personal stress during this deal. He made it very easy and went far beyond my expectations. The experience was just as pleasant for the person buying the property as well.

I recommend Ahmad Karain to everyone who wants to buy or sell. Amazing realtor and human being. I will never forget this experience."
He is the best realtor ever, there is no second best.

Thumbnail of user bjs2
1 review
5 helpful votes
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February 23rd, 2014

I'm a renter trying to find a place in the Pacific Northwest and for the last month+ I've found the search results for Zillow to be infuriatingly inaccurate. Houses show up on my searches as being within my rent range (or get sent to me in daily bulletins of houses that match my search criteria) but when I click to see the detail the rent is hundreds of dollars higher. Other times both the search results and the details page match in rent for a few days, but will jump back up in price after a few days. I'm going to have to just give up on using this service to find my new place. Disappointing for sure.

Thumbnail of user rnfh
1 review
4 helpful votes
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December 23rd, 2015

Bad experience with Zillow rep. OK to use their free stuff, will never have any cash relationship with Zillow. It is a trip, very hard to get out and the rep very unprofession when you want to get out. Worse than break up with your girlfriend or boyfriend.

Thumbnail of user alejandrof21
1 review
5 helpful votes
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May 31st, 2019

There is a new listing, a single family house mostly updated, freshly painted, and new appliances but still shows the previous photos at the time tenants lived at the property.
Those zestimate are terrible, far from reality.
So far I couldn't find anybody from Zillow to correct it.

Thumbnail of user mikeb471
1 review
0 helpful votes
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March 29th, 2018

If You need a good selling agent to represent you in selling your home in Colorado?
I highly recommend you contact Leo Rowen Re/Max of Cherry Creek Inc.
Leo was very professional, honest in helping us sell my father's home in a timely manner. He helped coordinate interior remodeling to prep the house for sale. We are very satisfied with the results and as well as how fast we were able to sell the home. Thank you Leo!
Sincerely,
Mike Baltzer

Thumbnail of user axelw8
6 reviews
8 helpful votes
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March 16th, 2018

If you want detailed information about homes for sale, this is not the site for you. The listing details don't include rooms and their sizes. Many of the details are all run together in one huge paragraph that is very difficult to read.

The Zestimates are often either way too high or way too low. I looked up one related sale that was way below market for a property and there was no such sale! It brought the Zestimate which was not right.

Value
Quality
Thumbnail of user stacit7
1 review
4 helpful votes
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July 22nd, 2019

I have been searching on Zillow for rentals for over a month.
I have used every source imaginable, from contact property, to leaving voicemails at the listed number and out of over 25 attempts, I had ONE actual response that led to a viewing. What I encountered was inquiring to tour property and receiving back either NO response or someone telling me that they have no vacancies; so then WHY is the listing still up?! This wastes people's time.
The last thing is that when people do respond, they take so long to respond that by the time they do the property is already rented. Zillow is a useless site.

Thumbnail of user karenm294
1 review
0 helpful votes
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January 12th, 2017

In 2016 I refinanced my Home Loan with Caliber in Alameda.Ca... Garrick Werdmuller and his team were very knowledgeable and helpful every step of the way. I would highly recommend using their services. I even received a Christmas gift by mail ( much to my surprise), a token of their appreciation. Great Job to all...

Thumbnail of user jimb125
1 review
9 helpful votes
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October 6th, 2014

I don't know how they figure prices. In my neighborhood a 2 bedroom 1700 sq. Ft. House sold for 490,000 dollars and the house across the street sold for 520,000 and it was a 3 bedroom 1730 sq. Ft. House. When you go on Zillow and check the price of my house which is 3 bedroom 1828 sq. Ft. House it's listed by Zillow as 426,000. The zestimates are completely inaccurate.

Thumbnail of user ronr20
1 review
4 helpful votes
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November 30th, 2013

This site can be helpful, if you ignore the "Zestimates" and expect a lot of out-of-date listings. The Zestimate for my listing was about 30% high. Then it dropped suddenly by about 60%, and eventually sold for a price nowhere near ether figure. It's still listed on Zillow although it was sold almost two months ago. Instructions for removing the listing don't work. Neither do the instructions for reporting a problem. The mapped location for the address was about two miles off in the middle of a cranberry marsh.

Thumbnail of user tetyanam3
1 review
5 helpful votes
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August 29th, 2019

OUR FAMILY posted house for sell on Zillow.com and in 5 day price of our house changed 3 times for no reasonable reason! From 202,000 to 251,000 to 200,000? We got our own appraisal and get price over 50,000 more not only of professional appraiser but on REALTOR.COM also, but Zillow shown 50,000 less. What a SCAM!
We tried to contacted them, but only got automated respond. It algorithm, not us. If you don't know how to do it right, don't do it!

Thumbnail of user billc80
1 review
9 helpful votes
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April 13th, 2015

Zillow always came in lower than what I thought properties were worth. I am selling my property and got offers 20% higher than what Zillow says. If your a seller don't listen to Zillow and look at market itself and if your a buyer don't listen to Zillow or you will miss your opportunity and get outbid on potential dream house.

Thumbnail of user marians5
3 reviews
17 helpful votes
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July 7th, 2015

I had a bad experience with a realtor... but he had only five star reviews, so I submitted mine, respectfully and within guidelines. Little did I know that my review never, never was published, and he continues to have only five star reviews. What a joke.

Thumbnail of user lavonec
1 review
8 helpful votes
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February 5th, 2021

Have have asked Zillow/Trulia to take my home pictures off of their website. My home has been bought a year and 2 months now. They refused and said any MLS can contact them and take it down. We are not in good standing with the Realtors because of the unprofessional way our home was sold. RealtySouth called and now their saying it has to be the Realtor that sold the home. They are in total violation of our privacy and Attorneys has been contacted.

Thumbnail of user prentism
2 reviews
3 helpful votes
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August 9th, 2017

I just looked up my house. I have no vinyl floors yet zillow said I did. I have hardwoods and stone tile downstairs. There is carpet and stone tile upstairs. There was no vinyl when I bought the house ten years ago. Talk about not updating their info! The picture of the outside isn't even updated. I can't imagine how this will help buyers or sellers. I personally wouldn't waste my time with zillow.

Thumbnail of user lorraines20
1 review
1 helpful vote
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September 14th, 2015

Lina Lopes(Douglas Ellerman)was just wonderful. She guided us every step of the way in selling our home. Starting from the moment she came to our home to help us sell our house, we knew she was the person to help us through the process.No matter where she was if we called with a question, she got back to us right away. She was always cheerful, and has a very positive personality, very professional as well. Has a great team behind her.not only did she gel sell our home, she also helped us find a condo at a very good price. She is #1, and I would recommend her to anyone who is looking to sell or buy. Thank you Lina, your the best! Lorraine and Ralph

Thumbnail of user olgal132
1 review
0 helpful votes
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January 5th, 2022

We were very satisfied to find our new home through Zillow. We were able to view and compare all areas we were looking at. Thanks to A&D Mortgage Co. For closing on our property fast and painless. Their team was very professional, easy to work with, they communicated with us for things we needed our attention on, they were very friendly and nice. Very pleased to work with A&D Mortgage! Definitely recommend A&D Mortgage for any closing transactions!

Service
Value
Quality
Thumbnail of user susand18
1 review
3 helpful votes
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January 8th, 2013

They don't want factual information and they are very inaccurate on their estimates. For example, I am actually renting my house for $150 a month more than their estimate, but they didn't want to know that. It is a very harmful website because their lowball numbers actually lower property and rental values. They refuse to say where they get their numbers from, but obviously they don't it based on reality.

Thumbnail of user missyw4
1 review
4 helpful votes
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October 13th, 2017

I found a house for rent 1603 Harrisburg pike Columbus Ohio on zillow online made a appointment to see house online then called cause they didn't email me to confirm a man called me back a day later and said I didn't have a appointment then said he was showing several people the same property to be there today 10/13/17 at 1:00. I was alittle over 5 mins early and stayed until 1:10 with no 1 showing up. I called the number who called me and they are closed leave message. Didn't leave message but their business sucks and whoever owns this property I hope you see this.

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