• Zillow

Zillow

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Overview

Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1310th among Real Estate sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
36
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How would you rate Zillow?
Top Positive Review

“Best of a bad bunch”

rm s.
2/12/18

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Top Critical Review

“Becoming a Zillow premier agent”

David C.
7/25/24

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows

Reviews (582)

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customer service (49) estate agents (39) home value (26)
Thumbnail of user wayneh133
1 review
1 helpful vote
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May 27th, 2018

I have used zillow for over 4 years- I have located out of state rentals, land and single family investment homes. Zillow continues to improve their platform making it easy to find real estate agents

Thumbnail of user richl13
25 reviews
43 helpful votes
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December 27th, 2017

I think that 15 years ago, this site was great. They are really outdated and slow to the changing markets. There are other sites that can give you better details and are more user friendly.

Thumbnail of user shirleyg95
2 reviews
2 helpful votes
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February 9th, 2019

Waste of time - VERY rude people who do the call back to verify an ad - 6 failed times I tried to list a for sale by owner ad... Use another company...

Thumbnail of user richarda42
2 reviews
10 helpful votes
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December 6th, 2013

Zillow is a waste of time and of your money! If you are a realtor trying to get leads in this website DONT! It give you wrong numbers and nothing but renters. You might as well keep it old school and door knock! And for buyers it gives you listings that have been closed 2 or 4 years back false advertising all the way. DONT WASTE YOUR TIME AND MONEY ON THIS WEBSITE!

Thumbnail of user deang39
1 review
3 helpful votes
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January 29th, 2018

This complaint is a caution for both buyers and sellers. Zillow's site is comparing my home for sale to a land-only parcel, yet they display a photo of a large brand-new home, including pricing, number of bedrooms and bathrooms, and square feet of living space in their "comparable homes in your area." Zillow clearly does not curate their information in any way. Zillow reports to viewers that this non-existent home has 5 bedrooms and 5 baths, with 3532 sq ft. If the user clicks on the link, Zillow repeats all this nonsense on a new page--only in the small text description below this will the reader finally discover that it is fact an empty lot. (It is a few blocks from my house.) Zillow takes the time to point out that my (3 bedroom) house has 2 fewer bedrooms than this phantom house when in fact is has 3 more; Zillow points out that my (2704 sq ft) house has 828 sq ft less than this phantom house when in fact is has 2704 sq ft more, and so on with the number of bathrooms. Not surprisingly, Zillow's non-existent comparable house is over $200,000 less in price than my real house. Most Zillow viewers, never navigating to the small text on the linked page, will think my house is way overpriced. Zillow's un-curated, algorithm-driven website is a disservice to both buyers and sellers. This gross negligence is yet one more instance of the worthlessness of Zillow.

Thumbnail of user patricks133
1 review
7 helpful votes
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June 10th, 2017

I put my house up "for sale by owner" on Zillow and they have potential buys calling realtors that I have no relationship with. I was never contacted by a principal buyer. Total fraud!

Thumbnail of user johnc282
1 review
11 helpful votes
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December 30th, 2014

Fake reviews of real estate agents usually put up by agents themselves. Waste of time & money advertising because the leads are the account managers trying to get you to think zillow actually works.

Tip for consumers:
Run.

Service
Value
Quality
Thumbnail of user rick74400
1 review
0 helpful votes
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July 17th, 2023

The apparments next to the property I live at are zillow apparments and they are off the chain over there they decided they are going to throw rocks at me and my wife's apparments on many nights wile being dressed with there face and head covered and if that ain't rich the right after the person in there back yard that threw the rocks I watched go back into the apartment this male I had seen before he is the only male over there and he is obviously a gang member he has tattoo that are gang related he is either a renter or or just babies daddy but he has been living there since they moved in

Thumbnail of user edm476
1 review
0 helpful votes
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October 2nd, 2016

We have been working with Stacey Kochanek from Keller Williams for the past few months. She has worked really hard to help us find the home of our dreams, and I am confident she will very soon. Ed M.

Thumbnail of user kevmcd72
1 review
1 helpful vote
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July 3rd, 2023

Put up my property as a for sale by owner (FSBO) on Zillow. First, easy to post however, post is placed on a back folder tab option that very few use to see properties for sale. Then when I made an inquiry to show interest in my listing (test the site), I received no open direct contact response (expected a response similar to craigslist) however Zillow off shore operators called and had a local realtor call, who explained how they steer buyers to other properties, MLS type properties, lied and said (FSBO)'s are held to same paperwork MLS docs standard as RE licensees (I used to be licensed RE agent and know the rules). Never received a notice or contact info about the inquiry, it was rerouted onto the MLS listings. Not happy with Zillow credibility, steering tactics, thinking they sold my info to the local RE MLS agents.

Thumbnail of user janetc15
106 reviews
430 helpful votes
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February 26th, 2018

Looking for places to rent here is a nightmare. I can't tell if it's from Zillow's end or from the seller/agent's end, but no listings are ever accurate, never make sense, or ever detailed enough. I've seen listings with no images at all, all capitalized text which is difficult to read, inaccurate information about the neighborhood, careless sloppy descriptions, etc. If you're going to copy and paste descriptions here, at least proofread your stuff. Also, this isn't a roommates website. I'm sick of viewing listings with reasonable prices, only to find the cost is for a SINGLE BEDROOM for a roommate.

Zillow should seriously be moderating these listings and push people to be more specific. Providing no square footage, no images, or a single blurry picture of the rental's floor isn't going to help anyone.

Also, I've been bait and switched so many times. I feel like it should be against the rules for agents to post potential listings for rent, but when you call them up, they try to take down your info to find you other apartments that aren't the one they listed. On top of that, some listings are described as no-fee or don't mention broker fees until you waste your time viewing the apartment to find out last minute that indeed, there's fees charged.

Thumbnail of user vans21
3 reviews
2 helpful votes
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June 14th, 2020

ZILLOW MADE A LOCATION ERROR AND HAS MY HOME FOR SALE IN THE WRONG TOWN WHICH IS TOTALLY DESTROYING MY ABILITY TO SELL MY HOME. THIS HAS BEEN GOING ON FOR A MONTH AND NO MATTER WHAT MY REAL ESTATE AGENTS OR i DO WE ARE UNABLE TO FIX THIS OR REACH ANYONE AT ZILLOW. I am an 82 year old Navy Veteran, all my saving are in my house and I am desperate to sell! SOMEONE! HELP US!

Thumbnail of user petem268
1 review
1 helpful vote
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May 5th, 2021

"Zillow home loans told us the day before the closing on our new home that they screwed up some paperwork and we could not close. It took them 48 hours to fix the issue. This caused a considerable amount of stress and embarrassment buying a home from a family member not to mention rescheduling of friends/movers/work and associated costs. They also moved the move out date of our old home from friday up to sunday with a $5,000 penalty if we weren't out in 3 days when I had the whole week off of work to move out. Quite a surprise and change of plans! A 'manager' said we would be compensated in some way to 'make it right'. 5 weeks went by with dozens of emails and phones calls with everyone passing on the issue to someone else until finally we were connected to a customer care team where phone tag went on another week or more only to tell us we would not be compensated in any way. Apparently the hassle they created has no 'value' to them unless I could provide receipts for my stress, embarrassment, and moving costs in which I paid in cash and trade of services through my wife's business. Not even a written apology and gift card to a steak house. Buyer beware- you are a number to Zillow not a human being."

Thumbnail of user davids562
4 reviews
11 helpful votes
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September 1st, 2020

NEVER, EVER USE ZILLOW FOR ANY REASON. I LISTED AN APARTMENT FOR RENT AND IMMEDIATELY I FOUND OUT THAT ZILLOW EITHER SOLD ACCESS TO MY LISTING OR THEIR SECURITY IS SO BAD THAT A PERSON CALLING THEMSELVES A PROPERTY MANAGEMENT COMPANY HIJACKED MY LISTING. I'VE BEEN TRYING TO FIND OUT HOW THAT HAPPENED AND THEY TELL ME IT MUST BE ME! THERE IS NO PHONE NUMBER FOR CUSTOMER SERVICE IN THE US UNLESS YOU'RE A PAID ADVERTISER AND ALL THEIR "SUPPORT" IS AT 3RD WORLD, OFF SHORE MINIMUM WAGE CALL CENTERS! IF YOU POST A NEGATIVE REVIEW ON FACEBOOK, THEY JUST DELETE IT. WHEN I FINALLY GOT AN EMAIL FROM "SARA" SHE TOLD ME THAT I HAD TO LOG INTO MY ACCOUNT USING THIS OTHER PERSON'S EMAIL ADDRESS AND PASSWORD TO TAKE THEM OFF. AND WHEN I TRY TO DEACTIVATE MY ACCOUNT, THE LINK JUST TAKES YOU TO THE MAIN PAGE TO BUY THEIR SERVICES. THERE IS NO WAY TO DEACTIVATE YOUR ACCOUNT OR DELETE YOUR PERSONAL INFORMATION! ONCE THEY HAVE IT, THEY CAN SELL IT FOREVER! NEVER USE THIS HORRIBLE COMPANY!

Thumbnail of user cynthiah212
1 review
2 helpful votes
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April 2nd, 2019

We met Ronda Lussier of Watson Realty Corp. at an open house. We were so impressed with her open house that we decided she would be the right one to help us find our next home. She works hard as a listing agent and as a buyer's agent. She is organized, goes the extra mile to answer any questions you might have, knowledgeable about the Jacksonville/Ponte Vedra area and stays cheerful no matter the effort required. We would highly recommend her. Her contact is *******@watsonrealtycorp.com. Submitted by Mark and Cindy Hiltz

Thumbnail of user johnnyf238
1 review
1 helpful vote
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March 31st, 2023

Very very bad guy! Never trust them, The most of them can do, is to damage all your business! It's biggest $#*!ing $#*! business, why they are still alive?

Service
Value
Quality
Thumbnail of user pussnbootsj
1 review
2 helpful votes
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March 18th, 2019

Y'all keep sending me to tour places and no one shows up. Y'all are scammers. No one ever shows their face but will send you text messages and emails. If I could give 0 I would

Thumbnail of user ap634
1 review
8 helpful votes
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June 26th, 2015

When we first started shopping for our home a few years ago our internet searches migrated toward Zillow. At first... Over time it became clear that this site was highly inaccurate, many of the homes were either no longer listed or sold... Fast forward 3 years... We have since purchased our home (no Zillow was of no assistance in doing this. Fortunately we had a fantastic realtor whom guided us in the right direction)
I was curious to see if current information was available upon the Zillow site as an experiment. Low and behold Zillow is at least consistent in that our home value and our neighborhood data was at least one year old. Listing values of 100K or more lower than what the current market and comps state. (even the satellite images shown are of dirt lots at least 3 years old) My warning to any who stray into this grey area of ineptitude... Take it with a grain of salt. There are many other outlets who at least make an effort at accuracy. The only conclusion I can draw from this is that Zillow is only in business to generate revenue from advertising.

Thumbnail of user rebeccas1570
2 reviews
0 helpful votes
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April 28th, 2022

Dozens of realtors blowing my phone up, maybe 2 or 3 real potential buyers. One realtor told me, " You know how this works don't you?... I'm like, no I don't. Was told FSBO.

Thumbnail of user lc224
5 reviews
18 helpful votes
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October 2nd, 2019

Many Active listening are actually not active are under contract or are there just for the agent free Avartisme.
As an example 56 Magnolia Av Maywood N. J.
As a today October 2nd 2019 this is "Active " but the listing agent Frank Boccuzzi refuses to show it.
Frank Boccuzzi is listed "Premier Agent ", so wandering if " Zillow " has any kind of ethical and professional standards when comes about their "Premier Agents", or is just who paid more.

Thumbnail of user donk107
1 review
5 helpful votes
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December 3rd, 2017

What I get from Zillow is a bunch of pitches from groups who want me to sign up for other RE programs because they know how frustrated people who post properties on Zillow are when they get no results after a year. I listed my property a year ago in the high 20's while other properties in the area were in the mid to upper 30's. I've been reducing the price and am now down to 20K and there is still no interest except RE brokers and websites who want me to engage them believing they can get me better results. Fact is, nobody is buying property because they don't believe in the future in this country, but, it is pretty obvious that the program is more to reinforce the benefit of brokerage than to help the seller. Buyers have trust issues with Zillow and are skeptical, sellers have few options other than newspapers (who buys or reads anymore?) or brokers or websites who offer you a piece of the action for an extremely unearned fee. This is simply an educational site to discourage the seller into submission, I can imagine the frustration of a buyer using this tool Run, before you loose money or value.

Thumbnail of user jamesc5408
1 review
0 helpful votes
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August 19th, 2022

Brandie did an excellent job steering us through the maze of obstacles when buying a home in ohio that is owned by a bank in california,, she did such a great job that after completion of that purchase we asked her to sell our present home which she did in 7 days, very happy with that, Thank you Jim and Cyndi Clifford

Thumbnail of user genek161
1 review
0 helpful votes
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January 23rd, 2023

My wife and I, along with her sisters recently experienced the death of their mother. They inherited the family home. We decided it would be best to sell it. We contacted Jamie Marcantonio at Signature Premier Properties. We found Jamie is a wonderful person to work with, and highly recommend her to anyone who decides to sell or purchase a home.
When we met with Jamie, she was not only on time, but a few minutes early. She already did background on homes nearby that were for sale or sold recently. She is honest and knowledgeable, gave us a true value for the home and worked with it. Running into a few bumps during the sale, Jamie handled everything without hesitation, and we knew we were in good hands. She was answering questions before we could ask them, always explaining what was going on and gave us updates often. We were in contract with a buyer within weeks and are just waiting now for a closing date.
When next, we find ourselves to be selling or upgrading we will reach out to Jamie Marcantonio without hesitation.

Thumbnail of user sonjiaa
1 review
3 helpful votes
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April 14th, 2013

Fake listings, non-existence agents, inaccurate prices! I have been on the so called Zillow site and noticed first when you complete the box to request more information on a house or apartment, no one will ever call you or respond, then the prices and listings are totally wrong, one listing they had for an apartment community, I found out the complex was now CLOSED, but Zillow still had pictures up and the rental prices, this site should be taken down and yes they need to be sued, I urge others to follow up with Consumer Affairs and BBB to report this.

Thumbnail of user terric56
1 review
2 helpful votes
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September 19th, 2017

Stay away from this agent and her partner Peggy Ryan- Lanigan

They will take their commission when they sell you a house but will not protect you when something goes wrong. My husband and I purchased a home from them, using them as our agents. Our new home floods in the back yard and the water goes into your home. They told us it was our problem that the previous owners did not disclose this, They both said go hire an real-estate attorney and go sue previous owner. THEY TOOK THEIR COMMISSION OF $15,000 AND SAID TO GO AWAY!

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