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Zillow

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Overview

Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1312th among Real Estate sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
36
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How would you rate Zillow?
Top Positive Review

“Best of a bad bunch”

rm s.
2/12/18

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Top Critical Review

“Becoming a Zillow premier agent”

David C.
7/25/24

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows

Reviews (582)

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customer service (49) estate agents (39) home value (26)
Thumbnail of user nataliar17
1 review
3 helpful votes
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October 27th, 2017

No home values for most houses in Canton MA *******. They cannot fix this since June 2017 (now is October). There are only prices assessed in 2014! Emailed to Zillow - no answer. Horrible customer service - no phone connection.

Thumbnail of user lc25
1 review
4 helpful votes
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November 7th, 2013

Zillow is horrible, to say the least. They do not respond to emails or phone calls. There is absolutely No Customer Service, and if you happen to get any at all, they are simply terrible. They just don't care, bottom line! Their estimates for home pricing are way off! They don't take into consideration improvements, neighborhood, etc. They go solely off of sq footage, it's a joke!

Thumbnail of user jessicak12
1 review
3 helpful votes
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January 19th, 2013

The information I've seen on this site is way wrong! I've looked up multiple houses of people I know and pretty much 60% or more of the info was wrong. Even my own house which we are the first and only owners of claims to have been sold a few years after it was built. Don't waste your time with them you're better of getting information another way!

Thumbnail of user hopeb44
7 reviews
31 helpful votes
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March 17th, 2019

Zillow.com Has To Stop posting photos taken by owners, they are the Worst. 2. Does NOT narrow down choices to the exact place you want to look. Real estate sites need a "clear history" option to clear out old searches. Most important, stop showing me houses an hour or more away from the city limits of the city of my search. If I type in a zip code, I mean only that zip code.

Thumbnail of user jerryo10
3 reviews
2 helpful votes
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April 3rd, 2016

Fair Warning! After years of giving Zillow the heave ho, I recently looked at their site information. Guess what? Nothing has changed with their guess appraisals, In my opinion this company is not a reliable and is a POS. Pass them by and save yourself grief.

Thumbnail of user jimmyc342
1 review
0 helpful votes
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April 21st, 2022

Upon trying to review an agent who failed miserably in working as my listing agent It appears that Zillow is shielding this agent from some negative reviews. I submitted my review about a month ago and haven't received any feedback rather it was accepted or not. Chances are it was flagged since it rated the agent with one star and recommended against his services. It was an honest review of his overall lack of efforts and bad attitude towards us, his clients. I'll likely stop using Zillow all together. It likely won't affect them but I'll be satisfied by just not using them.

Service
Value
Quality
Thumbnail of user katelynnh
1 review
11 helpful votes
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September 29th, 2014

Zillow is a terrible website to use when searching for a place. Why is it that you can't put 1-2,3-4, just 1, just 2 bedrooms, etc.? It always has to be X+ whatever you're looking for. Why is it that when I put the maximum willing to pay for rent at a certain price point the right side consistently comes up with things WAY out of my price range? Or homes that are 6 bedrooms when all I want is one or two? Don't even get me started on how badly it "sorts" the homes/apartments, also. "Low to high" is a lie. Scrolling down I see 1, 386, 1, 209, 1690, 864. It makes absolutely no sense whatsoever. I'm sure I'm not using the site wrong, I'm sure it's just a terrible site. I've had better luck just looking at Google maps. Seriously.

Tip for consumers:
The only tip I have for using this site is to NOT USE IT.

Service
Value
Quality
Thumbnail of user michelleo7
1 review
5 helpful votes
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May 4th, 2014

My home is listed as a foreclosure... HUH?
And I must register with them to correct THEIR false information?
I think not. Bogus info, leads to nowhere, old and invalid listings. Don't waste your time.

Thumbnail of user shannonh20
1 review
3 helpful votes
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April 24th, 2023

$2500 a month for 1.5 leads a month. 4 actual leads and the rest should never have been transferred. Dog walkers looking for her clients, a dad checking to see if his son got a good deal on the house he bought, a guy from out of town who needed a tour guide, none of these should have qualified as "leads" each cost me $2500 - Run screaming and go get your own leads. One thought comes to mind "class action lawsuit"

Tip for consumers:
The poorest ROI with "leads" that never had any intention of purchasing anything ever.

Products used:
Lead generation

Service
Value
Quality
Thumbnail of user foof1
2 reviews
3 helpful votes
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August 16th, 2022

Our home value has, according to Zillow, steadily decreased, while homes all around us have increased. Why? Who knows! I sent an e-mail to Zillow about this; they told me that they use "neural networks" to appraise homes. What BS! On our block alone, they have missed several homes that have been torn down and rebuilt to a much larger size. Houses in our area routinely sell for prices ~50% higher than shown on Zillow. Don't bother with this silly website.

Thumbnail of user mikel186
1 review
17 helpful votes
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March 9th, 2015

1. No on the ground knowledge of home values.
2. Do not go by these values as they are off as much as 20% in either direction.
3. Location of house does not matter to them, when we have all learned that location is very important when it comes to real estate.
4. A house can be on dry land or have a beautiful water view and that is not taken into consideration.
5. Do your own due diligence, check your location, speak with neighbors, go to a reliable real estate agent and save yourself a lot of mind games and aggravation than by using Zillow.

Thumbnail of user carolc28
1 review
8 helpful votes
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July 3rd, 2014

After writing a review on this site about Zillow last year, I have read many reviews that agree with my consensus. This company is totally irresponsible in it's business practices, answers to no one, and has hurt many people who try to sell their homes for fair prices. I agree with the person who suggested a class action suite against them. No one should have to deal with a company like this pretending they know your house, and it's worth. Just like the bogus credit score system, zillow is not reliable, and costs people a lot of lost money.

Thumbnail of user artb24
1 review
4 helpful votes
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April 26th, 2017

Plain and simple, this company is a fraud. They make up prices in order to induce people to put their homes up for sale. Then they refer the leads to brokers who pay them a fee. If this does not work, they restate your estimated home price and rewrite the history so it never shows the inflated prices that once were on their site. If you read the other reviews you will see that they also take advantage of realtors. There is no moral compass at this company. It all stems from the "tone at the top".

Thumbnail of user austina57
1 review
21 helpful votes
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February 14th, 2020

Zillow's guidelines do not permit reviews of realtors that you may deal with and either reject or deal with indirectly, such as a realtor selling a home nearby (who may create problems for nearby homes) or one who acts unethically or unfairly when representing the other party to your real estate transaction. Their rule seems to be do not comment on a realtor unless they represented you directly and you happy with them. No wonder so many realtors, buyers, sellers and renters di not take Zillow's ratings and data seriously. In short, they only accept biased ratings.

Thumbnail of user carlap20
1 review
10 helpful votes
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September 30th, 2015

Zillow is completely off the mark. It also seems to cater to the banks, brokers and the builders. I think the public should lodge a complaint with their state's attorneys since it is erroneously misrepresenting their properties with an algorithm or more accurately, a robot. A class action action suit is necessary for them to stop ruining possible real estate transactions and embellishing others. How legitimate can they be when they do not even answer phone calls or emails?

Tip for consumers:
Don't expect any callbacks from Zillow, or if you do get one in a rare instance, you will get a very disinterested low informed clerk from Zillow citing their algorithm/robot. I wonder if the callback is not the robot that is misrepresenting the true values of our homes.

Thumbnail of user jimm778
1 review
12 helpful votes
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September 3rd, 2014

Zillow is not even worth one Star it is such a pathetic source for values. Hopefully buyers and sellers both realize that fact and pay no attention to their values. Lowered the value of my house $40,000 in 3 days without any changes to the property in a major national boom area.

Tip for consumers:
Do not waste your time on Zillow values they are all over the place and strictly an accident if accurate within 5-10%. This applies to buyers and sellers because they work both ways.

Service
Value
Quality
Thumbnail of user anthonys357
1 review
7 helpful votes
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May 24th, 2018

Don't just give a bad review, file complaint with Trade Commission. Zillow does serious harm to people. With me Zillow publishes their market value of our home-for-lease at $2,900 per month, when it is currently rented for $5,800 and has been appraised at $6,900! Yet they claim "it is just an estimate" and that they have no way to correct it. Apparently their employees are mindless automatons serving an algorithm. It is not just an estimate, it is a misleading published valuation of a private asset. Trade Commission, now. Get rid of these morons/crooks.

Thumbnail of user jjm53
1 review
7 helpful votes
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February 21st, 2020

I used to love Zillow when the site started. But now it is becoming a predatory internet scam site. We have rentals and are always full because we have such great prices, so I was shocked when I recently posted a rental on Zillow and they placed an estimate 30% below our rental price. I contacted them asking to change their assessment and even gave them comps in the area showing that we were well priced and got a lame response about their algorithms. I tried repeatedly to show them they were wrong and nothing happened. Back to Craigslist I guess!

Thumbnail of user regina.autrey
1 review
5 helpful votes
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June 8th, 2023

I'd give zillow 0 stars if i could. They keep listing empty lots and trashed out little homes as comps to my luxury log cabin 6 bed, 6.5 bath with indoor pool overnight rental. They won't change it and tell me to edit the facts BUT They don't give me access to get into edit facts! They are misleading and their new algorithm is clueless and wrong.

Value
Quality
Thumbnail of user hb52
5 reviews
25 helpful votes
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July 24th, 2017

I hate that they will not set up their search engine to be more specific. I have very specific criteria for the next house but zillow.com like realtor.com and all the others will not narrow down sufficiently. If I plug in 2+ bedrooms because I have no intention of even looking at any more than a 3 bedroom home and all they show me is 5 bedrooms, 6 bedrooms then I am done. Those sites all need to be redesigned 100%, photos need to be MUCH better, and information about realtors more complete.

Thumbnail of user petert103
1 review
4 helpful votes
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July 14th, 2016

My home was listed for $735,000 sold for $720,000. Zillow had value at more than 20% below selling price. They began to increase vale but never reached sale price. We have tried through our agent to get Zillow to show that the t home sold on June 24 2016 but when I opened Zillow I saw the sale update but in a Few seconds the page went back to the old price and says it is for sale. Trulia is not as bad but still way behind realtor.com and Lyon.

Thumbnail of user andreak739
1 review
4 helpful votes
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April 4th, 2023

Zillow emailed me back rejecting my honest review of a realtor I worked with. Turns out this realtor has nothing but 5 star reviews. This leads me to believe that reviews less than 5 stars are not posted in order to support the realtors. Highly unprofessional! I will also note these reviews were spread out over a long period of time. Likely many more were rejected.

Tip for consumers:
no comment

Products used:
no comment

Service
Quality
Thumbnail of user lisap430
1 review
8 helpful votes
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August 28th, 2018

Their game is smoke and mirrors. $2,500 minimum monthly fees for realtors to get their face up on the site - They list the realtors that pay them so that buyers think that they are the contact for the property. It's completely misleading and starts your relationship with new clients off on a lie.

Don't do it I say! You will better spend your marketing dollars elsewhere.

Thumbnail of user roses275
1 review
7 helpful votes
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March 2nd, 2020

Zillow made a significant ad mistake.
There was no customer service whatsoever. Multiple attempts with their own report link and calls (always voice mail). It was never fixed. They removed the real estate ad. That was their fix

Thumbnail of user garyt73
1 review
5 helpful votes
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June 26th, 2017

Don't waste your time. The only sure thing about Zillow is every realtor in the country will get your information and phone you daily. For the buy owner Zillow doesn't work.
Its a gateway to realtors not buyers.

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