Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1312th among Real Estate sites.
All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow
We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows
Zillow.com created a totally wrong event, listed our house as sold and foreclosed to lender. We contacted them, they said sorry, but they do not make any correction to remove the wrong information on our house in Zillow website foreclosure listing. It is wasting our time and energy because we contact them four times, they did not take any action to fix the issue. The website information is not reliable and inaccurate.
My family put out our apartment for sale at $78,000.00 property tax suddenly increase our tax, in a nut shell we got ripped off, i don't think zillow is the best company to put your property for sale. You will regret is, we got refund from all we lost through this agency, you can send them message on admin [at] quickeediscovery[.] com you can message through their website [www :] quickeediscovery [.] com they will help you.
They use a computer to appraise my house? I have had every realtor tell me that because of the low Zillow number, the close on the actual value of the house is hard for the buyer to justify. It is the mindless fear that is somewhat justified that people believe what they see on the web, as fact. For that reason, zillow is robbing me of my opportunity to sell the house at the true market price. With these vampires on the market, only areas that their computers think have value will appreciate.
I not happy with their low end leads... Once I ask to cancel my 1 year contract they charged me 2 month@$286.00 to cancel contract... Zillow is a rip off they use our MLS information and they pay absolutely nothing for our MLS information. Beware of Zillow... I am a 27 year real estate Broker... learning a lesson the hard way.
Carlton Real Estate.
Zillow cancelled a paid rental ad. They did not notify me or refund. When I protested cancelling a legitimate ad and demanded a refund, they refunded half the amount I paid and blocked my account for ALL my rentals. Believe they are god.
Tip for consumers:
Use Apartments.com or Craigslist instead
Products used:
cancelled me
Just got off the phone with someone who refused to identify themselves who was rude and threatening (this is your last warning maam) I said warning for what? My husband and I own property we wanted to sell. This rude rep said they do not do listings for two owners. This btw was a re-list of a post we had put on Zillow a year ago and have re posted two other times. They do not even have someone to answer their customer service number really left a bad taste for me.
I agree with other reviews that Zillow is horrible in managing customer relations. While my home was properly listed for years, someone at Zillow changed my listing and posted another house in my location. They apparently confused a house on Callowhill St. With mine on Callowhill Rd. It is an understandable mistake, but I am shocked that my dozens of requests to correct the issue have gone completely ignored for almost 2 years. I hope that this does not become a problem when I need to sell my home.
Once Zillow Corrects my issue, I will update my review with the experience. Until that time trust me in saying that ZIllow must have the worst customer service I have ever experienced. So much so that it triggered me to write this, my first negative review ever for anyone.
Zillow maybe ok if you are looking to buy BUT if you are trying to SELL your house, its a racket. I listed my house 3 weeks ago and had this 72 hr hold on... why? Then i received a phone call asking Q about my house which was all on the listing. The agent said another 72 hrs. Its been 3 weeks my post keeps saying its "off market" and i was contacted asking if i want an real estate agent to help me sell my house! Wtf? I wanted to do it myself. Left 3 messages and never got a phone call back. I seen my neighbors house pictured as a foreclosure house when in fact its not and not even on the market. Bottom line... they like to play games. I rate them a negative 1000 if i could, a one star is way too over rated
Zillow recently changed the three schools listed for our house. I contacted Zillow to have them change back to the three assigned schools were were rated 9,9, and 10. They make excuses and nothing happens. So, the schools listed are 9 (assigned), a NR (Christian school), and a 3 (Alternative High School). I am not sure how Zillow can consider my concerns a bother. You would think that Zillow would want to reflect the actual information, the correct information, but it does not seem to care. I guess, the Zillow CEO does not care also and this is reflective on his personnel.
I have no problem with the site itself. It has obvious benefits to anyone interested in buying or selling real estate. I do have a problem, however, with their deplorable "customer service". If you're unfortunate enough to have a problem with your post or listing, good luck, there's no help to be found. Nobody home.
0 stars. Takes months to update new information, if at all. Consumers are mislead with out of date information. Zillow is trying to steal the consumers from the trusted, accurate mls's. It's how theyre making their money. Lets shut down overzealous zillow, who dont know the real estate market and steals the info from our mls, and put our money back to the trusted mls who works hard to keep clients, and participants well informed daily
Deleted my account 2 times, which had tens of legit rental listings with all accurate information. Called and no response. I have lost ALOT of business from hem deleting my account, and will be taking legal action. Anyone with me?
zillow.com is a scam. They had our home listed as for sale last year when it was not. It took me weeks to get them to remove it. Then a few months later it was back up again, once more for sale! My home has never been for sale & I finally got them to remove the second listing. If I see it up there again I plan to sue!
As an agent in Vancouver, WA I made a video of my listing and tried posting it 3 times but the video would not post. The instructions seemed simple and the process looked easy but no video. So I called for help and got a disgruntled person who promised they would post for me, but no video. I emailed them and never got a reply. This happened 3 times.
I get the poor attitude and the bothered tone from the Zillow rep with each of my 3 calls. They deal with this daily. They know it will not work but they must say the same lies, "We will load this for you". When I email them that the video is still not loaded I get no replies.
We were very impressed with our service. They were always prompt and professional. They were personable and caring, as well. We felt extremely secure in our dealings with them. I would highly recommend this service to any others who may be in the market to buy, sell, or rent a home at the present time or in the future.
This is horrible company. They said that if you subscribe to the gold program, then your listing will show up on the top when consumer search, it doses't. I called comapny. They told me that zillow is no refund comapny. I just subscribed this 2/22/16 and got charged $350 for it for service for they misrepresented. Please be aware.
Zillow is horrible to you if you are trying to sell your house by owner. Your pictures do not even show up properly. It is malicious activity that they do to you. They under assessed my property by $60,000 but kept a neighbors at over $40,000 over their assessed price. I contacted them several times. They do not care.
Pathetic. They currently have our house showing it has a pool which it does not and they are showing it last sold for $87,000.00 in 2013 with a current asking price of $157,000.00. We have owned the house since 1987 and we paid it off In 2013 with a pay off in the low $40's. Zillow is one big joke, this makes it look like we are flipping a house and making a 90% profit. When in fact we have lived in it for 30 years. If you are looking at homes with the idea of purchasing one of Zillow's listings be aware that their information is just not accurate. Contact the agent for accurate information.
Zillow is the epitome of useless. I'm trying to buy a house with them and they never communicate anything, they never sign anything on time, and they're going to go above and beyond to make sure they screw you over as much as possible. Just run. Don't sell to them, don't buy from them, you'd have better luck sacrificing your first born to a witch.
I bought my 2 bedroom coop 2 years ago. Since then while the housing prices around me have risen significantly (the same exact units on the floors both above and below me both sold recently at much higher prices), Zillow has been regularly sending me notifications that the value of my home has dropped. Zillow now values it about a third of what I paid for it, and about one-fifth of to one-quarter of what similar units in my building and in my neighborhood have sold for.
Unprofessional is the best word to go with Valerie Lam. She is inappropriate as an agent and has no care for her clients. She rushed me through the entire process and persuaded us to sign the contract without doing other formalities. I WOULD NOT recommend her to anyone unless you want to overcompensate and feel miserable through the complete experience.
While searching for a new home in and around Conway, SC, we found Margaret through Zillow and could not have been more satisfied. We are making a move from Connecticut and she took us around for nearly five days showing us a multitude of new and previously owned homes with patience and understanding of our needs and helped us find and purchase a brand new home in the Tuscany Development in Myrtle Beach. She made our search fun and very smooth. If you are interested in properties in this area, Margaret Harrington needs to be your search agent.
Mike Marino
Bathroom needs to be torn down and repaired yes Just take a look! Same with main heater system needs to upgrade to a new one. House needs insulation the whole house (worst winters ahead) baseman is not done and completely a mess too
It's a nightmare the small heater in the living room doesn't work and for years it's been affecting the walls in the house just swipe your fingers at the walls they are black because of that omg the whole house it's a project in summer be ready for birds getting in your walls and when they die inside the wall it's disgustingly nasty smells for a month or more... the house the only time you can live happy without doing anything is summer days after that it's cold because it doesn't have any insulation on it same with kitchen and bathroom it's coldest and laundry room it's like been outside in winter! And it needs a whole electric upgrade since it's old too you can't use a washer machine and a oven at the same time or it's turn off the electricity...
Tried to list our home. Instead got multiple calls and even had someone come out to buy our house for over 100k less than what its worth. Waste of time. They pretend to be helpful but in reality they are out to make money for themselves and RIP people off.
Recently I sold a condo through Michael Harris Realty located in Brunswick, GA. I was impressed with Michael and his team's determination to sell the condo as soon as possible at the right price. Within three months the condo was under contract for the asking price and they stayed on top of the selling process until sold. I hired this realty based on my research for the right agent and was not disappointed. I would definitely recommend Michael Harris and his team for any real estate needs.
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