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Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1310th among Real Estate sites.
All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow
We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows
Zillow zestimates should not be lookef at when buying or selling. I've seen the zaestimate for a home decline by more than $130k in a 30 day period! When contacting them they claim this was due to a change in the methodology they use to come up with zestimates! Not only is it irresponsible to allow such unreasonable volatility but they don't even take care to come even close to the true estimated value of a home. It is mind boggling to me why anyone would take this company seriously! There should be a zero rating allowed.
After I requested an appointment to see an apartment for sale in a 55+ community in Lauderhill, the realtor words were that he could not show the property until I was pre-approved by a mortgage company, even on the website says to call for a property tour. All the properties that I have bought, I was never denied seeing any property without a mortage pre-approval, I live in a house whose value is more than $650,000, an apartment that I have is completely paid for, and these clowns called agents are denying the tour based on what criteria? Not only I won't buy any property from Zillow, but no referrals whatsoever again.
Tip for consumers:
Stay away from Zillow, you'll be better off with Trulia or Redfin, more customer oriented.
The lights are on at ZILLOW BUT NO ONE IS HOME.
There customer service SUCKS.
I have been trying to get my property's TAX information corrected for over a month now. They finally told me it was fixed now my property has the house next doors tax information. And my home comes ups (2 UNITS)I think they hire kids for the summer to do this work.
ZILLOW is A JOKE!
Tip for consumers:
Don't use there VALUES they are way way off!
Before I put my home on the market as a FSBO, Zillow had it Zestimated@ $269,000. After I interviewed a few sellers brokers and decided to go it alone, I checked the Zestimate again and it was at $202,000. There was no indication that the Zestimate had dropped as per the last 30 days notice and when I contacted Zillow support they informed me that their calculation factors change. They would not tell me why a $60,000 plus drop in a week or why that drop was not indicated as such on their site. Something is fishy here...
Aside from providing incorrect information on properties, ZILLOW is slow to respond to correcting the misinformation. If you have a home on MLS, double check ZILLOW's site, they lag in updating their site by approximately 2 weeks. Redfin is the premier site when it involves researching "For Sale" properties. I gave Zillow 2 stars only because they make editing your "for rent" listing somewhat easy.
I get a "monthly report" zestimate on a home I own in FL. It has been consistently in the $180k's for years, including last month. Today's "zestimate" values it at $116K. That is a $64k drop according to them, but funny thing is, it shows it dropped $254.00 from last month. Advice to ANYONE looking to sell. Get a good agent to give you real numbers. Don't rely on this sham site to decide whether or not it is worth selling your home.
I contacted one of the agents on the site and planned a trip out of state to view a home. Long story short, he ignored me after I drove over 6 hours to look at a property. He insulted me when I told him I do not negotiate over the phone, and when I tried to submit a review on their website so nobody else would have to deal with this horrible agent, they hide my review and take it down without informing me what is wrong with the review. The review the agent posted about me gets to stay up though. I contacted their email support team since they do not have any customer service and I haven't heard back from them almost a week now. NEVER USE THIS WEBSITE.
Zillow is a pile of crap. Bringing as many property listings as possible into one place is fine. But their "Zestimate" of a home's value is inaccurate. By making a long distance guess of a home's value without sending a qualified, experienced local appraiser to the property is bunk. They are artifically manipulating the market by telling potential buyers an incorrect property value. This practice should be illegal as it constitutes a potential robbery of the seller's equity. We had a market analysis and an appraisal of our property done by independent companies and yet Zillow "Zestimated" the value 10's of thousands of dollars less than both. No wonder we haven't sold yet!
It took 2 years for the Zillow algorithm to figure things out, but it finally did. We seem to be getting reasonable estimates now that align with the local human realtors. Yea!
Zillow,
Your position seems to be designed to be legally safe, for now, but the reality is your Zestimate is a powerful number that everyone else has to work to overcome. If you undervalue a property you cost people real money, and you give no recourse. This is a very unfair business practice.
Tom
On Sep 12,2018, at 8:49 AM, Chris S. (Zillow) <*******@zillow.com> wrote:
##- Please type your reply above this line -##
Your request (*******) has been updated. To add additional comments, reply to this email.
Chris S.
Chris S. (Zillow Help Center)
Sep 12,8:49 AM PDT
Hi again,
Thank you for the follow-up.
For the first and second question, we are trying to let you know that our Zestimate is not actually a value that is pertaining to or for comparative market analysis. This is just an estimate that is being calculated based on the data, sales records, tax information and the home facts (Bedrooms, baths, square footage); a starting point value of the home. The Zestimate algorithm models are constantly updating to provide the very best starting value of a home given the data that we have available. This is the reason why we do not use or accept appraisals for the homes, on Zillow, because it's important that the Zestimate algorithm be consistently applied to all properties in a similar manner by using the same data points for every property. An appraiser physically inspects the property and takes special features, location, and market conditions into account. We do not factor these details into our Zestimate.
The current Zestimate is $140,368, the last time I have checked the property page, the Zestimate was $139,460. This is the calculation based on the data we have from the property page. You may look at Zestimate history & details to know how it was calculated.
For the third question, since thousands of data points go into the Zestimate calculation, it is difficult to pinpoint a specific reason for the difference in Zestimate between your home and your neighbor's home.
To name a few possible reasons:
-Quality of the homes (materials, upgrades)
-Floor plan/structural layout might be correlated with the values
-Past transaction history
-Tax assessments
You may check them on the home page you are referring as the identical unit of your home, so you would have the chance to compare and know the difference in the home facts.
For the fourth question, what you see is the Private Zestimate. This can only be seen by the home owner and you have that because you have the chance to edit your comps. But it will not be publicized because the comps that appear on our property pages are computer generated.
Lastly, be noted that Zestimate cannot be manually edited or removed from the home page. The only thing that will change it is by updating the home facts or any incorrect data that you see on the home page. Again, we don't mean this estimation to be an official appraisal.
Thank you for understanding this matter.
Thank you for using Zillow.
Chris S.
Consumer Care Advocate
https://zillow.zendesk.com/hc/en-us
App User
App User
Sep 11,5:24 PM PDT
This is a follow-up to your previous request #******* "Zestimate inquiry"
Hi Chris,
I understand most of your note but where I'm still confused is the following:
1) The local realtor says my property is about $180K
2) Zestimate says $140K
3) The identical unit next door to mine has a Zestimate of $148K
3) If I use the Zillow "View my Comps", it gives $241K
4) In the 2 years before you changed your algorithm my property Zestimate went from $146K to $176K, and then in one month, the month your new algorithm started, it dropped to $121K, a drop of $55K or 31%!
7/6/16 146,500
12/24/16 165,017
2/15/17 167,913
4/10/17 175,520
8/1/17 121,055
As so many people make use of Zillow when hunting for a home, it is really not right to present my home as $140K when it is likely between $175K and $200K.
Can you do anything to correct the public online Zestimate for my property.
Thanks,
Tom
[7OVEX9-70M2]
My condo has been on the market for a few months. Zillow keeps reducing the number of views. Once it reached 400+, it was lowered to 200+. Once it got high again, Zillow lowered it to the 200s. This week, it was lowered to 171. I had another 20 views then the next day it was lowered to 181. It gives the false impression there is a lack of interest in the property. The Zestimate is inaccurate and lowers if you reduce your price. Unfortunately, many buyers rely on Zillow for research.
Tip for consumers:
Keep track of views once your home or condo is listed for an accurate figure. Update the information on your home to improve the Zestimate.
Products used:
None
In May of 2019 the Zestimate on our home was $630k, then we asked them for their bid on our home. It was ridiculously low and so we went with a realtor and got $40k more. After that bid our Zestimate started to drop $40k. Our neighbors with the same house have not dropped in price. Weird how that works. If you're smart you'll go with a realtor.
As a Residential real estate developer For 20 years I can tell you that Zillow is a marketing company selling advertising and wildly inaccurate at property valuations. If Zillow posted Zestimates of a properties value were compared to an actual appraisal by a local appraiser comparing the property to recent residential sales of a similar nature the variance could be as high as 20% in the MAJORITY of their zestimates not just occasionally. If you want to know a properties value have it appraised in the local market of trust an established realtors opinion of value. Never list or buy based on Zillow to learn the hard way.
I spoke to Tammy today with a question about a loss of my home and declaring it for taxes. She couldn't find the property at first but with diehard presistence she located it and was so helpful! I would recccomend her to anyone in need of a home or selling one! She is the best.
My home was listed by Zoollow as a suspious listing just because it was a For Sale By Owner, or that is the sorry tale I got from them when I asked why and had to threaten legal action to get it out of them. Certainly helped out the competition near me. Dumps were selling close by and my home got no offers. Be careful using FSBO with this bunch.
My agent jammie shummey from grove Oklahoma was a great realtor I found a house on Zillow came to Oklahoma the agent showed me the house and I fell in love with it. She was very imformative the whole time I was truly given enough time to see the house I would recommend her to anyone looking for a home. She is with Elder Co realtors the closing went right on schedule and we have a beautiful house at 203 walnut circle.
1. I joined with Zillow months ago. Worked hard to get reviews from local clients and ones in other towns. They said to reachout to my clients and ask for reviews. This would move up my visability. I did what they said. Zillow took it upon themselves to throw out reviews at their own discretion. They even said I had so many that maybe I was paying my clients. Finally I still had enough to move me in 3rd place without tracking down the ones they threw away. They had no names to give me of the ones they disposed of so I could contact them. So, moving forward, now some of my reviews have disappered and has moved me way down the list. When I call Zillow, they said I cannot speak to the department that has the ultimate control on adding or subtracting reviews. I am so upset, this is very expensive advertising with very poor customer service.
Tip for consumers:
?
Products used:
Zillow
Why is a listing I just put in under FSBO being redirected first to other agents under the 'check to contact here section', before actually contacting the owner who's selling the property? I tested this 'anonymously' and already had one agent tell me that the listing I just put in wasn't for sale. Zillow support tells me they offer the buyer a 'buyer's agent' option - only the agent option is first to automatically be checked for contact. If you don't catch this a potential buyer who wants to contact the FSBO, is redirected to a real estate agent.
Why are all the listings grossly inflated? A 3 bedroom for 2950 in NYC a place that's plagued by hate crimes is absurd. I won't be using this site anymore these prices are ridiculous.
1. Unable to edit price and contact information after 7 days. Submitting two support requests resulted in no answer or action.
2. ZILLOW CAUSES INCALCULABLE DAMAGE BY THEIR COMPLETELY BOGUS ESTIMATES OF HOME VALUE.
I finally had to delete my ID and go elsewhere.
Zillow started out with nice service several years ago. Now they have reduced the support staff to zero.
Throw your money away with this company. The worst leads and waste of time. I had a convicted criminal trying to view my clients property... think it might of been a robbery?
Or worse.
Beware.
I have tried to communicate with Zillow over a sudden, unreasonable, contra-neighborhood, contra-City, contra-comparable houses huge drop in value they put on our house "within one month". I'm a mandated reporter in an elder abuse and vulnerable adult abuse case. The case just ended before this happened. Fraudulent real estate transactions were shown to be involved. Could it be that Zillow is being used/paid by realtors to fraudulently make claims against me now through a real estate online company?! I have sent proof of the graphs, and more. Their response? They changed the drop to a little less But still improbable for 1 month, especially when all other homes went up (what "complex calculation" did that follow?) and then took the picture of our home down. Am I being coerced and threatened as a mandated reporter for the vulnerable adults in the real estate schemes causing so many to lose their homes and monies? The greatest growth in homelessness the past 2 years? Our CA elderly.
Beware of realtors who suggest or show hospice on their blogs, or encourage you to learn about hospice for your elderly parents. Corruption abounds.
My real estate agent warned me that this site is not very accurate, so just be careful. However, it does give information about the prior sales for the home, which can be helpful!
Worked perfectly for us when renting our house. Zillow suggested a competitive monthly rent for our home. I wrote the property description and uploaded the text and 28 pictures to create a virtual tour. We got 19 good applications in the first 8 hours. The Zillow messaging tool helped us communicate with all applicants. Applications came with a current Experian credit report and background check. Zillow kept a list of applications completed, started and not yet started and made it easy to send the rental application form to anyone we selected. We set up interviews with the best five applicants using the Zillow messaging utility and made our selection. I uploaded to Zillow the rental agreement I wanted signed electronically and set up automatic monthly payments to my bank account. All this at zero cost to us (the owners). The down side: (1) Too many applications. We had 30 expressions of interest and 19 completed applications in the first 8 hours. I had to de-list the property. We simply didn't have enough time to follow-up on each applicant. (2) I heard from applicants that completing the application and request for a credit report was too expensive ($30) and too complex. Several said they could not be verified by Experian. (3) Our cost was zero. But I see that Zillow is going to charge $10 a month for listings beginning July 1,2020. (4) Zillow doesn't offer customer support for their Rental Manager. You have to figure it out for yourself.
Scammer tryin to rent 2136 Sandridge Circle in Eustis ( doesn't exist). He states that his wife has cancer so he has a lockbox. Has you create an account through renter.com with a password. Then gets your info because a credit card has to be entered to pay the. 99 fee. I have used this service before so didn't think anything of it. His phone number is *******277. My point is that there should be a verification process so these crooks can't keep doing this.
Zillow.com now controls how the public can contact me! Even though Zillow has started charging the public, professional real estate users and private landlords, to use their website listing service in some states, they have also taken over control of route of the messages you should receive by email and phone! OMG... the new Zillow is not user friendly. I have several properties and as a landlord, I've listed with Zillow for many years. I was sad to learn they were going to charge me $9.99 per week to list one of my homes, but I was going to bite the bullet and pay the fee as their services were very valuable to me.
My complaint is this: People who want to contact me are not able to email me or call me directly anymore! Zillow has replaced my phone number with THEIR phone number stating its for security reasons keeping my identity safe... BUT they don't even give me the option to be 'unsafe'. People think they are calling me to ask questions and instead reach an answering service telling them 'who knows what'. I used to receive direct email notifications that someone was interested in a property right to my email address. Now Zillow keeps those emails and phone messages in THEIR message center, so that I have to log on many times a day to find a new message! I am anxiously waiting for another company to develop a listing sight that will provide the user friendly services Zillow used to provide! Even the public is complaining once I am able to finally reach them!
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