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Zillow

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Overview

Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1310th among Real Estate sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
36
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How would you rate Zillow?
Top Positive Review

“Best of a bad bunch”

rm s.
2/12/18

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Top Critical Review

“Becoming a Zillow premier agent”

David C.
7/25/24

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows

Reviews (582)

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customer service (49) estate agents (39) home value (26)
Thumbnail of user stephenw34
1 review
5 helpful votes
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June 12th, 2013

Zillow has dropped the value of our home in less than a week by almost $15,000. Our home is for sale the closest comp is a home that recently sold for $300,000, but zillow is comparing our home to a trashed short sale house in the neighborhood. We are planning on filing a lawsuit. Zillow is not to be trusted they fabricate information that damages the value of your property. DO NOT TRUST ZILLOW FOR ANY REASON!

Thumbnail of user nadiat5
2 reviews
5 helpful votes
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November 12th, 2016

I applied for 3404 helix st, 1 bd appartement for cdcpm a lady was contacting me every day by emails asking for different kind of papers and proves for me and my daughters after many many Email contacts and after i gave them all needed information and paid $70 for the application they answered unfortunately you application Denieded without knowing the reason why they just like to collect application as many as they can they said they chossed someone els today i am checking the appartment in this site it is still available! How is that do u want to disappoint more peaple as happened with i thought it gonna be for me then it looks like it was already rented for some one els i even told the lady i would prefer if you told me you dont have any availble than going through such hard situation we trust u you be honest with us

Thumbnail of user richardw48
1 review
3 helpful votes
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September 6th, 2013

Unless you want realtors calling you at all hours, DO NOT USE ZILLOW.
In the box for comments, I asked for the floor plans and interior pictures to a house, and in capitals wrote DO NOT CALL. I did this twice. Both times the real estate agents do not get the message, call me, and never send me the floor plans and pictures I want. What a waste.

Thumbnail of user samw730
1 review
1 helpful vote
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December 13th, 2021

My experience with Zillow is waste of money. Please go with other sources for leads!
Be very disappointed and money wasted that you work hard for Zillow don't deserve your money!

Service
Value
Quality
Thumbnail of user as3384
1 review
1 helpful vote
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February 18th, 2016

If you're in need of selling a home, HIGHLY recommends Harry Bing of Remax 200 Realty, my home was sold in less than 90-days.

Harry Bing of Remax 200 Realty has a professional and efficient staff that will get the job done!

Shannon,
Columbia, SC

Service
Value
Quality
Thumbnail of user devonh33
1 review
4 helpful votes
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February 26th, 2018

Zillow has inaccurate estimates on residential homes. I will no longer use Zillow. I found when looking on the Zillow website they are often far from the actual selling price.

Thumbnail of user bipink9
1 review
0 helpful votes
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July 27th, 2022

If you pay the $29 after a few weeks your credit check and background check will not work so you can not submit a application to any rental you are interested in. Do not use their background check

Tip for consumers:
dont use their rental SCAM $29 monthly fee

Products used:
zillow online portal for renters

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Value
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Thumbnail of user timmothym1
2 reviews
14 helpful votes
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May 17th, 2019

Let me just say for the record. I am a THREE TIME LOSER. I am writing this in hopes that you will not lose once.

I used this company several years ago. I got almost nothing of value out of it. As memory serves not one sale. I discontinued but went back to them in 2017 after closing a huge sale. This time I made one sale which basically allowed me to break even. And then this year--like an idiot... I went back for 700.00 month. This time they put me in a zip code I was not comfortable with but like an IDIOT I trusted them. I DID NOT GET ONE LEAD IN TWO MONTHS. They keep saying you have to give it a chance. How many cars do you have to get hit with or how many times must you smash your finger with a hammer to determine its not the highest and best use of your time?

These people are con artist. Its not that deep. I am ashamed that I did not know better--but now you know better. Beware. Pick up the phone, pay for post cards, get a part timer to call but dont flush it down the zillo toilet stool.

Thumbnail of user bernhardg3
3 reviews
17 helpful votes
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July 28th, 2014

According to Zillow, the value of my property was going up, up, up between 2011 and 2012, despite the fact that real estate prices overall in my neighborhood were fairly stagnant. In fact, they estimated that it had almost doubled in value. Based upon what?

But since 2011, my property has been going down, down, down, despite the fact that the real estate market in my neighborhood has gone up slightly in the past couple of years.

The comparison graphs for my neighborhood vs. my house show my neighborhood going up and down slightly, but my house went up sharply, nearly doubling in value, and then dropped precipitously to below the estimate in 2011. And this does not at all dove tail with what was happening in the local market.

Seeing what they have down with the estimates for my home, I can never take their estimates seriously again. Despite the fact that housing prices in my neighborhood have been gradually recovering, mine has been dropping by about 30K per month for the past year. I would love to know the calculus that goes into Zillow's apparent estimate nonsense.

Thumbnail of user mckennal9
1 review
0 helpful votes
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July 12th, 2022

To look at property it's good but when you're interested in a property the realtor never gets back to you & when they do they don't know anything about it. You're shuffled back & forth!

Thumbnail of user danielg114
1 review
4 helpful votes
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June 10th, 2016

Zillow has my house sold for an amount and year that is not accurate. An event occurred on the house but it was not a sale. Info on Zillow is not to be trusted.

Thumbnail of user shahabs2
1 review
3 helpful votes
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April 9th, 2016

Zillow just accept positive reviews for agents and do not accept and post negatives one. That why we can see just all good for agents. So, I believe those reviews are not trust able.

Thumbnail of user stephenm2140
1 review
0 helpful votes
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March 26th, 2022

A company that purchases homes should not bother showing a lot line map. Every good moderately priced home is pending. Why bother looking at the lot line map.

Tip for consumers:
Forget looking on this site. They purchase homes.

Service
Value
Quality
Thumbnail of user eda55
3 reviews
4 helpful votes
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February 4th, 2016

Putting it another way, if Zillow continues to fail to pay attention to its users, it will eventually simply collapse. There is virtually no way to get help from Zillow if there are listing errors.

Thumbnail of user craigk31
1 review
0 helpful votes
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August 30th, 2017

Maybe it's my Droid, but 2/3 of my screen is an area map. If I want to see the info on an address, I want it full screen. Why can I hide the home's details but not the map?

Thumbnail of user damirp4
1 review
3 helpful votes
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April 26th, 2020

Zillow signed a contract to purchase my rental house in Phoenix. I had tenants in the house and, as per the contract, had to let them go before the closing date. However, 9 days before the closing, Zillow cancelled the contract due to Coronavirus (although, there was no such clause in the contract). As a result, not only that the house won't be sold and I wasted countless hours in the closing process, more importantly, I lost steady rent revenue which I need to pay mortgage, property taxes, insurance, and it's almost impossible to find a new tenant in this pandemic situation. To make the matter worse, I live in New York City, which is the hardest stricken part of the US by the pandemic, and there is a real possibility that I may lose my job (not to mention sick or worse) as countless of New Yorkers already did. Because of that, I may lose my ability to pay mortgage and end up in the streets, especially now that I cannot count on the rent revenue. Zillow offered $5k in earnest money, however, they ended up paying me only $1,000 because "I did not respond within 48 hours" although I have email evidence that never said the offer expires after 48 hours. (I wonder where that money went to.) Horrible, horrible experience

Thumbnail of user bobw825
1 review
0 helpful votes
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March 11th, 2022

New Apartments won't load, Pictures taking hours to upload, Messages from prospective tenants not accessible. WTF Impossible to get a human to respond. All for $9.99 per add per week

Service
Value
Quality
Thumbnail of user michaels450
1 review
3 helpful votes
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June 11th, 2016

Here's my experience. Listed our property April 1,2016 at $479k. Sold August 4,2016 at $475k. Zillow helped by creating exposure for our home. Zillow hurt through it's "Zestimates." Zillow's Zestimates kept downgrading the price for our home, constantly telling prospective buyers that it wasn't worth the asking price. Ouch! By the time we sold, the "Zestimate" had our property valued at $283k. That hurt. Zillow does-not-have-a-clue about the worth of your property.

Thumbnail of user dreamzi
4 reviews
6 helpful votes
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July 31st, 2013

Perfect Business Real Estate place for seeking Home buyers, sellers and for rents.
You can get all the information related to home buying only on particular country on this site especially USA.

Thumbnail of user bertap1
3 reviews
1 helpful vote
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April 22nd, 2019

Not good! The appraisal of my property was very low compared to realtor.com and trulia.com. And my professional appraisal. It was affecting the sale of my property!

Thumbnail of user alext1001
1 review
0 helpful votes
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August 25th, 2022

I've sent in several website inquiries and have been calling multiple times per day everyday for the past two weeks, but it just goes to voice-mail. Zillow doesn't care about their customers.

Tip for consumers:
They don't answer, ever

Products used:
Was trying to buy advertisement

Service
Value
Quality
Thumbnail of user keithb284
7 reviews
27 helpful votes
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April 16th, 2022

This site would be an excellent resource if the people at zillow were not too stupid to make it work.
A simple search for my own address, yields 1050 results.
What kind of idiotic nonsense is that?

Tip for consumers:
Don't expect much

Products used:
Real estate

Service
Value
Quality
Thumbnail of user keithb67
1 review
0 helpful votes
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September 10th, 2015

Ms. Kara Schug, had our home sold in Tijeras, NM in ten days and, it was a water haul (low producing well). That was in May 2015. There was no holding back on the listing; it was a water haul.

Kara, knows the East Mountains of the Albuquerque, NM area. There are idiosyncrasies with those properties and she knows how to present them to the buyers. Very few in town realtors and few of the east mountain realtors are versed enough to detail these situations in the positive way needed to sell your property.

She is pumped. She hits the market ready to sell your home w/o hesitation. She can read the market for it's highs and lows and when time for listing approaches, "Let's do it now.".

During the selling process contact with her is at any time. Call her, text her or, email her; she's responding within very reasonable times.

She's a professional. OK, she's with Remax Pros but, outside of that I strongly recommend you call her for your real estate needs. Her opinion is well worth the call. Too she's a real nice lady.

Thumbnail of user normans375
1 review
0 helpful votes
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July 19th, 2023

Lidia is the worst real estate agent. She only worries about her commission and does nothing for you.
She lists your house and goes away on vacation. The worst

Thumbnail of user sharonvillej
1 review
2 helpful votes
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May 18th, 2016

A big dog gets on the sofa between the husband & wife N doesn't get comfortable until he's on top of her between the woman's legs... Zilliow.com Absolutely discussing...

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