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Zillow

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Overview

Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1311th among Real Estate sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
36
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How would you rate Zillow?
Top Positive Review

“Best of a bad bunch”

rm s.
2/12/18

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Top Critical Review

“Becoming a Zillow premier agent”

David C.
7/25/24

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows

Reviews (582)

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customer service (49) estate agents (39) home value (26)
Thumbnail of user andrewg79
1 review
0 helpful votes
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May 13th, 2016

Recently I sold a condo through Michael Harris Realty located in Brunswick, GA. I was impressed with Michael and his team's determination to sell the condo as soon as possible at the right price. Within three months the condo was under contract for the asking price and they stayed on top of the selling process until sold. I hired this realty based on my research for the right agent and was not disappointed. I would definitely recommend Michael Harris and his team for any real estate needs.

Thumbnail of user iliab15
1 review
1 helpful vote
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June 28th, 2023

Hey, Zillow, you upset a lot of people with your estimates. We will open a blog to unite people and file a class action against you. We have material damage because of you. We will find a lawyer in Seattle who will do this case, Pro Bono. You better react quickly before it happened.

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Value
Quality
Thumbnail of user mg44
1 review
10 helpful votes
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August 14th, 2015

Zillow is off it's rocker! When is someone going to do something about this site? They are portraying homes in the worst possible light as to their values! And buyers are relying on this information! How is a person supposed to be able put their house up for sale! Completely bogus site! How are they allowed to operate this way. Someone needs to put a stop to this.

Thumbnail of user kathys132
1 review
4 helpful votes
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October 23rd, 2016

Don't ever believe their estimates. They are clearly wrong and I even tried to contact them to report it but I have received nothing from them on some houses they are so off that I am wondering who at zillow decides the cslie

Thumbnail of user lucya20
1 review
10 helpful votes
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March 23rd, 2016

I am an elderly lady with a number of physical problems. I wanted to buy a condo for my grandson to live in, but I was not anxious to do much running around. My grandson found Steve and together they located the perfect condo at the right price. I did go see it, but from then on Steve was able to handle everything with minimal effort from me. He arranged for the earnest money to be picked up at my home, scheduled the inspection, interfaced with the HOA, made it so I could sign some legal papers by computer, and arranged for the Title company to come to my home to finalize the sale. I did not know buying real estate could be so effortless. I am the care-giver for my husband who has dementia and am so grateful that this purchase could be done in such a professional and simple way. Steve was superb!

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Thumbnail of user lisaf454
2 reviews
4 helpful votes
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November 7th, 2019

I have tried to get help from Zillow for more than two weeks without success. An ad on Zillow also appears on Trulia and Hotpads. But information entered on Zillow does not accurately populated on Trulia and Hotpads. Trulia and Hotpads does not offer an edit of your listing. Only Zillow's allows edits. But. The edits do not update all three sites. Very stressful to be using such an inept platform. Still waiting for someone to respond to my requests for help.

Thumbnail of user michaelr1241
1 review
7 helpful votes
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August 12th, 2019

Their calculations are bizarre and way off. In my case, by $200,000 based upon appraisal and the proper comparables. When I emailed I did not get any satisfaction with a proper answer supporting their method.

Tip for consumers:
Get appraisal and DO NOT believe the valuation they give

Products used:
Z Estimate online

Service
Value
Quality
Thumbnail of user efelkayk
1 review
4 helpful votes
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May 9th, 2013

The information given about house values -the Zestimate is based on an algorithm and does not take unknown facts into consideration. That is why the information given is false and misleading. Unfortunately, the more a business like this one continues to put itself forward as professionals, genuine professionals are more likely to start using their information as factual - yes including Appraisers. They do have a link where you can go in and correct information, however, that is useless when the company doesn't act on the corrections. This type of business should be more regulated - why are people's homes listed without their permission when they are not for sale? That seems like an invasion of privacy and a burglars dream i. E. photos of rooms for folks who are not even aware they are on the site

Thumbnail of user williamo407
1 review
1 helpful vote
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July 31st, 2020

Thank God actual Real Estate prices don't jump around the way the Zestimate does. The argue it's a trend line but it gives impression of ridiculous price increases and decreases. Sometimes tens of thousands in one month. It's ridiculous!

Thumbnail of user karenl87
1 review
9 helpful votes
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October 28th, 2015

The sales rep I signed up with told me he would refund me if I was dissatisfied with the leads. NOT SO. He also switched product on me and then it changed again when Zillow and Trulia merged. The leads that came through were very few and far between and were NOT QUALITY. It was a total waste of money. It's better to put your money into promoting something good in your local area, network with real people and build a business by referrals rather than waste your time with these cold leads. Real estate is a people business, enjoy it - don't give away your money to the big corporations and 1% mentality of Zillow/Trulia.

Thumbnail of user elorahf
1 review
0 helpful votes
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November 1st, 2023

A long time ago, we had someone had came into our house and took pictures of the inside of our house and we have found it on Zillow.com. We are very confused on why our house is the only house on Zillow having pictures taken on the inside. We, my parents and I are really not OK with our house being on Zillow.com. So if y´all can take our house off of Zollow.com, that would be great. Thanks.

Thumbnail of user wichitar
1 review
11 helpful votes
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July 9th, 2014

I am a realtor in Kansas and I spent TOO much money on Zillow. Like many others... I got nothing but bad leads. Total waste of money! To top it all off... I sent them a cancellation notice at the end of the month before the next billing cycle started and they not only charged me a cancellation for the following months... they also charged me the full ad rate for the next month which was scheduled to start in the next couple days. These people don't operate with morals or ethics so beware. They produce fake leads in addition to bad leads. I'm sure they produce some good leads too... I just wasn't fortunate enough to receive any of them.

Thumbnail of user quentint8
1 review
5 helpful votes
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August 21st, 2016

Just closed on an San Antonio investment property with Micah Harper of Exquisite Properties, LLC of San Antonio, Texas handling my sale. Micah kept me in the loop throughout the process with sound advice and good counsel. The buyer was somewhat disorganized and the tenant was a challenge to schedule with. However, Micah worked through all of the details keeping all parties on track and on schedule. This was not an easy sale to coordinate since the property was in San Antonio and the owner was in Georgia. However, Micah did a great job where some other agents simply refused to list the property. If you want it sold, quickly, honestly, and within the window of your asking price. Micah Harper@ *******695 or *******@ExquisiteSA.com can get it done!

Quentin M. Thomas

Thumbnail of user danew16
1 review
4 helpful votes
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May 4th, 2019

I believe Zillow is committing fraud since litteraly days after I turned down their crazy offer to purchase my home, they lowered their estimated value of my home approx. $23,000. The market in my city is going up if anything currently so there is no way this is accurate.

Tip for consumers:
All I can tell you is their estimated are obviously inaccurate. Call a realtor

Products used:
None

Service
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Quality
Thumbnail of user jacko45
1 review
3 helpful votes
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May 3rd, 2017

Zillow has to be one of the worst companies out there. Customer service is non existent, no help line to call, their online help for their site is a JOKE!
Zillow helps with FAKE NEWS about house prices and misleads the public.
They are just one step away from beating you and dragging you.
Can't wait for a better company to start up and put Zillow out of business.

Thumbnail of user dise1
1 review
9 helpful votes
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June 29th, 2014

If zillow is crapping on your house value, return the favor - box up and anonymously send them some dog poop. We shouldn't have to tell them everything about our homes to improve our value on their site. Instead, if they get enough dog poop from a certain area code, they'll get the picture that their is something wrong with their model there...

Thumbnail of user gmb
1 review
4 helpful votes
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July 20th, 2013

I've seen my home value go up and down over the past 5 or 6 years on this ridiculous website. I've seen much smaller houses, in poor condition, and on smaller pieces of property as compared to mine valued higher on this site.
I've come to the conclusion that this site is a scam and a sham.

Thumbnail of user travisp26
1 review
0 helpful votes
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February 23rd, 2017

I'm writing this review because its well deserved. The experience I had working with
Seth of Thrive and Bill with Eagle Home was amazing. Starting with Seth helping me
Find the home I was looking for and Bill and the Eagle team working with me to close
My loan. The process was fairly quick and straight to the point. No half stepping at all to make this goal happen for me. I really appreciate everything. Thank you guys so much. You guys will make any buyer happy with the process. Buyers in the Denver area look this team up and your experience will be just as good as mine.

Thumbnail of user pachecothomas37
1 review
0 helpful votes
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February 6th, 2024

Zillow is flooded with property managers, so don't waste 35.00 on their application. 90 percent of their listings are property managers. This makes their application a waste of money.

Thumbnail of user dougs_photo
1 review
0 helpful votes
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July 22nd, 2023

Developers in my town continue building 100's of homes with prices above 350K. Meanwhile the value, per Zillow, of my property has dropped ~68K (20%) for no apparent reason. Additionally, the new homes are being built on top of one another with postage stamp lots while I'm on 3.3 acres with a nice, 3 bedroom manufactured home. I used to think Zillow's valuations were close, but have come to realize there's appears to be no rhyme or reason to their numbers and hope others see this as well.

Tip for consumers:
I've tried to determine why this happened and have been totally unsuccessful .. I guess they prefer not talking about this.

Value
Thumbnail of user bobj173
4 reviews
4 helpful votes
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April 19th, 2018

I had terrible neighbors that would beat on the walls and ceiling for 5 month. They put holes in there apartment. I asked to get out of my lease and was told they would work on it. Greystar manages the property and after 5 months I just moved out. Greystar then said I broke the lease and refused to negotiate the lease termination fee. They just want to threaten to put it on my credit,.

Thumbnail of user renel22
1 review
5 helpful votes
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April 1st, 2014

Zillow is hilarious! My agent told me to be careful looking at Zillow since values tend to be inflated. I watched my house here in Austin because values have been skyrocketing. Zillow increased the value of my property by thousands of dollars every month! Nice for me! Til January when I answered a survey from Zillow with a short response. I said I thought their values were slightly elevated. Little did I know that this would begin a gradual decline in my homes value! Little by little and day by day I have been downgraded in value. In the past six weeks I have lost 10% of the value of my house! No known market factor. In fact other nearby homes have continued to climb in value. I would love to have Zillow explain this to me. Is negative survey feedback cause to damage your homes marketability? I know their values are not accurate, but at what point does their estimate become a liability? Or, is this up to a jury?

Thumbnail of user annieh82
1 review
0 helpful votes
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August 24th, 2019

My realtor was fantastic Ericka Taylor
She would go the extra mile. If I called her she was there sometimes before me, if I wanted to see something she was there not tomorrow that day. I bought my house and closed in less that 30 day everything went so smoothe. L kind of hate that it's over
Because she was such a friendly person the I don't get to have in my presence, but I will give her a call once in a while just to say hi. She is a doll.

Thumbnail of user pattyb283
1 review
3 helpful votes
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September 28th, 2022

Zillow incorrectly lists my house as 2 different addresses, ignores a previous sale, removed the correct listing for sale, and has a $1 million difference between the incorrect listing and the correct one. Potential buyers are seeing incorrect info and a vastly under valued estimated home value. Their attempt at correcting has made things worse - they removed the correct listing for sale!

Tip for consumers:
No advice because I have not yet been able to fix the problems.

Products used:
This is not applicable as Zillow has a near monopoly on their service.

Service
Value
Quality
Thumbnail of user debram1366
1 review
0 helpful votes
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April 25th, 2022

Zillow, Redfin, Realtor.com - Coming soon! For sale! We have been looking for over a year and every offer made failed because cash offer was accepted some of which were lower with one exception. Save everyone the heartache and note all listings as "CASH OFFERS ONLY "

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