• Zillow

Zillow

Is this your business?
Write a Review

Overview

Zillow has a rating of 1.5 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1310th among Real Estate sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
36
See all photos
How would you rate Zillow?
Top Positive Review

“Best of a bad bunch”

rm s.
2/12/18

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Top Critical Review

“Becoming a Zillow premier agent”

David C.
7/25/24

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other leads and clients every other day. Our phones are our business. We looked at a lot of reviews on other platforms and now realize how bad it is. We wanted to do this review to help any other agents thinking of become a premier agent. Don't waste your money it's a scam. Sent from Mail for Windows

Reviews (582)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49) estate agents (39) home value (26)
Thumbnail of user andrewh153
6 reviews
4 helpful votes
  • Send Message
January 1st, 2017

He lied to me and played games when tried to get title insurance. He even made a joke of this situation by sending an email about me and my lawyer to me instead of someone else. Not a good person to do business with.

Thumbnail of user jennifers1067
1 review
2 helpful votes
  • Send Message
October 18th, 2019

I am not even allowed to change MY address at MY property without the hassles of going down to the City and asking for a
Form that shows my residence address has changed. Zillow was not worried about that when I 1st advertised, did not question
The address I put in one time. We just simply advertise now with Apartment Guide. All advertising we had on Zillow has been
Deactivated. We lost over 2 weeks of prospective renters while I waited for a response from Zillow to change my address just
To find out Sara won't do it, therefore you lost my business. It my advertising, my property.
What a waste of time these guys have been. It would be a different story if someone else tried to change my address but they would have to hack my Zillow account to do so. Advertise with Apartments.com too, they get it done better with less hassle and FREE!

Thumbnail of user not96
1 review
13 helpful votes
  • Send Message
October 24th, 2020

I have been trying to get Zillow to correct my Zestimate on my home to no avail. Each time I contact them to provide them the correct information my Zestimate decreases... it actually seems intentionally punitive! Most recently it dropped $ 100 K in a single day. They are the absolute worst. They may have dodged a few random lawsuits for these behaviors... but, a huge class action suit will no doubt put them it their place... can't wait!

Thumbnail of user susans241
2 reviews
12 helpful votes
  • Send Message
July 15th, 2019

It is virtually impossible to get Zillow to respond to or help on the site. I am a landlord and have used Zillow for a few years. Whenever I have an issue, they are impossible to contact. I have sent emails as they require and never hear back. I strongly suggest that landlords find an alternate site for listings.

Thumbnail of user lindah256
1 review
0 helpful votes
  • Send Message
March 4th, 2017

Morgan and her whole team are awesome and helped us build our new home. We have never had a Realtor that actually was involved like Carolina life. Professional and on top of everything. We would never use anyone else other than Morgan Brinson Fann.

Thumbnail of user carlr15
2 reviews
10 helpful votes
  • Send Message
June 29th, 2014

Agree with most of the other posts here - the price data they have on zillow is just wrong. Two roughly identical houses on my street - one valued at $1.9M, the other at $1.2M. Same bedroom, bath, sq. Ft., acreage, amenities, etc. Don't bother with this site - it's useless.

Thumbnail of user berthah17
1 review
8 helpful votes
  • Send Message
January 5th, 2015

You can put your house on Zillow for free as in for sale by owner, however, the remaining information on the page is generated by Zillow and is usually quite inaccurate. I have no idea how an internet site can "zestimate" the value of your home (unless they are asking realtors). This can be pretty damning. The internet doesn't know when the house was reroofed, whether or not the neighborhood is safe, or when the furnace was replaced. I have consistently seen the square footage or property taxes NOT match the county assessor's website. I can only say that it's okay to look, but don't take their website information as truth. Buying a house is a big investment.

Tip for consumers:
BEWARE! their website has a lot of inaccurate information on homes.

Service
Value
Quality
Thumbnail of user elizabeths2825
1 review
0 helpful votes
  • Send Message
June 24th, 2022

Guess what? You pay 29 dollars an application on zillow that you can use for 30 days, waste of money cause they allow to landlors to use their own application doc and of course you have pay again 30 to 50 dollars for every adult almost every time you apply for a place. Also the Zillow app and the website is a piece of sh... confusing, not organized, etc.
There is no guarantee that you will get an apart even when you have no issues, many people applied at the same time so there is a big chance of wasting your money on background check. They are supposed to take applicant by applicant so if no issues you can get the apartment but not, it is like a lottery.

Thumbnail of user dtt
1 review
3 helpful votes
  • Send Message
March 4th, 2013

I'd give Zillow a negative star if I could. It is a big scam - it publishes highly faulty information and runs a big business! I am surprised it hasn't been sued yet.

The information on Zillow is wrong and misleading. This site should be taken down!

Thumbnail of user nayirio
1 review
3 helpful votes
  • Send Message
July 24th, 2020

If you are looking to buy or sell a house, don't hesitate 1 second! Dave Miles is your agent! He will answer all your questions and help you sell or find your house! My husband and I are so thankful that we had him as our agent. He is fast, polite, very kind, have answers all your questions, honest, not pushy and very respectful. You will definitely enjoy working with him! He is the best!

*******@exprealite.com

Thumbnail of user allent96
1 review
7 helpful votes
  • Send Message
October 13th, 2020

BEWARE and THINK ABOUT SUING Zillow! Their Zestimate Tool undermines and sabotages any discounts you provide to potential buyers. Your house valuation goes down with every discount/reduction. So buyers do not believe they are getting a good deal. My house valuation went down 7+% in 6 months while many of the 1000+ in my home community stayed flat. I suggest everyone who is selling their house to start collecting the valuations around you every week. If you see what I see, think about suing. It is an easy case for anyone to understand and will easily side with you. Please feel free to reach out to me at *******@gmail.com if you want to start class action. Good luck!

Thumbnail of user yogeshg11
2 reviews
2 helpful votes
  • Send Message
July 1st, 2018

5/30/18
Got their service 2 months ago since my husband wanted a place near Bloomington. We are searching online for a real estate company and found Zillow. Actually Zillow is not new to us since one of our relative introduces them befire and I heard that they are the real deal when it comes to real estate. Now, I can attest that they are indeed reliable and trustworthy company. They have showed us the best choices and offered us the best value for money. They gave us a clean title and we really love our new house here in Bloomington. Thanks you so much and hope you keep helping more people achieve their dream home.

Thumbnail of user christinas237
2 reviews
7 helpful votes
  • Send Message
July 6th, 2018

Had an issue with an agent neglecting to submit an offer to seller. Wanted to protect other buyers from using her in the future and Zillow would not publish my add simply stating the offer and how agent not only did not submit it but never even returned my calls.

Thumbnail of user eileeno4
1 review
14 helpful votes
  • Send Message
June 12th, 2015

My active listing on Zillow is erroneously listed as Off Market. Yesterday morning Zillow "corrected" this temporarily, because later in the day it reverted to Off Market. Their history section claims that my realtor took it off the market yesterday, but my realtor stated that they never touched the site that day. I fear that potential buyers are overlooking my home due to this HUGE mistake. Zillow says that it often takes 3-4 weeks for MLS information to update on Zillow; this is unacceptable in today's real estate market. Also, Zestimates are not anywhere near correct; there must be a better site from which they make their calculations.

Thumbnail of user brendas736
1 review
9 helpful votes
  • Send Message
March 17th, 2020

Zillow lets a computer run their system and they can't change anything. The comparable houses they used aren't near my house and don't look anything like my house. They also go by the Tax assessed value which doesn't take into consideration to improvements to my home. It's making it very difficult in trying to sell my home.

Thumbnail of user kelvontoc
1 review
1 helpful vote
  • Send Message
September 15th, 2021

We decided to go through Zillow Offers to sell our home, signed our closing docs and went a full 4 days past our closing by date before Zillow finished their closing. My pregnant wife and I went 2 days without having a home since we needed the funds to be wired for closing on our new home. I wouldn't sell through them again if it were my only choice. I made it through the entire process without ever talking to my ‘agent' no matter how many times I left voicemails, texts, or emails over the entire 2 month process of receiving my initial offer. They aren't professional enough to be in the business of buying homes. I get better customer service at run down fast food restaurants.

Service
Value
Quality
Thumbnail of user jonathans31
2 reviews
3 helpful votes
  • Send Message
October 20th, 2013

They have undervalued our property for years and when we tell them they won't listen. The photo of our house was taken out a car window and in back of a street telephone pole (Absolutely a terrible photo)

Thumbnail of user chrisf55
1 review
4 helpful votes
  • Send Message
September 17th, 2014

I own two homes in wv, but in different county. They have them both over listed i am trying to resell one. Therefore i made a aaccount to try to adjust the price with no luck. So both the house are listed for 4.5-10 times more then there actually worth.

This site has completely made up numbers

Tip for consumers:
Don't it is made by a 4th grader.

Service
Value
Quality
Thumbnail of user tonyw88
1 review
1 helpful vote
  • Send Message
June 9th, 2017

I have a house that has been on market for three days and has still not been posted on zillow website. So people that go to zillow are not seeing all homes in Seattle area. Not a very good thing for home buyers.

Thumbnail of user ricardor25
1 review
3 helpful votes
  • Send Message
April 5th, 2017

Turned in a customer service request to get home listed. No response except a "Your request (xxxxxxx) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
Well it's 5 days latter and no information or contact from a zillow rep.
Is this a real site with no customer service?
An automated response is not customer service, and not replying to my reply email as instructed is also not customer service. Hope to hear from you today.

Thumbnail of user annb1724
1 review
0 helpful votes
  • Send Message
March 8th, 2023

Dear Zillow,

Just a word of gratitude and thanks to Andrea Mason Richards/Realtor Consultant to me regarding the sale of my home. Andrea went above and beyond in getting my home sold in 4 days. She was my counselor and guidance right up the end in less than a month. I Would recommend her with the highest utmost referrals to family and friends, even strangers. Very professional, very knowledgeable, very courteous. Was always ready to help as she heard my nervous voice over the phone with quick encouragement always. Andrea I can't thank you enough more than words can say.

KUDOS TO YOU! Keep up the excellent work you are doing. Believe me you are BLESSED….

Sincerely
Ann

Thumbnail of user richardr53
1 review
13 helpful votes
  • Send Message
November 16th, 2014

I listed my house with zillow because they had it estimated at over $273,000, I listed it for $269,900, almost immediately they reduced it to $251,000 and a few days later they reduced it to $247,000 so I complained to the about this and they sent a message back that this is done by algorithm. And than reduced it to $245,000. I believe something should be done about this company. I did not check that allows Real Estate agents to contact me, maybe that's why.

Tip for consumers:
Stay away from them

Thumbnail of user amandaw29
2 reviews
19 helpful votes
  • Send Message
April 14th, 2018

I drove 3 hours to look at a property zillow listed and it wasn't even the correct address! I went to another site and found out, it was ANOTHER hour away! Mad is a understatement, this website is a joke, do not look for homes/land here, it might end up costing you more time and money than what you expected!

Thumbnail of user jf453
1 review
4 helpful votes
  • Send Message
October 29th, 2019

We had our house up for sale and they messed up the property showing another house altogether. Then, when we decided to rent our house instead, configuring the system to rent our house vs. having it for sale was a nightmare. The system is just full of bugs and virtually no support to help. What a hot mess.

Thumbnail of user lc334
1 review
0 helpful votes
  • Send Message
November 2nd, 2020

Zillow has new communities posted. We were interested in a few of the homes. Speaking with an agent, the homes were available. Once the agent found out we had an agents. We were told the the home is under contract and that the price on Zillow is not correct, it's a higher price than what is listed. Is this there way of
Keeping certain
People out of the community?

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The leading real estate marketplace. Search millions of for-sale and rental listings, compare Zestimate? Home values and connect with local professionals.

How do I know I can trust these reviews about Zillow?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zillow?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business