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    Zoosk

Zoosk

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Overview

Zoosk has a rating of 2.4 stars from 3,552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoosk most frequently mention fake profiles, customer service, and credit card problems. Zoosk ranks 18th among Dating sites.

  • Service
    310
  • Value
    319
  • Quality
    281
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
View ratings trends
107
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How would you rate Zoosk?
Top Positive Review

“Be patient!”

Anthony M.
10/7/23

You have to be patient and take your time! I was a little skeptical at first but the App warmed on my after awhile. Then I met someone who gets me and they we're on the same page as far as dating for a purpose! You have to give it time. Your ideal person my just be around the corner!

Date of experience: 7/23/23
See positive reviews
Top Critical Review

“WOULD GIVE THEM "ZERO" STARS IF I COULD!”

O. A.
10/21/24

These are the "NAZIS", of the "INTERNET"! I signed up for Six Months and was on for only a day and they terminated my account without giving me ANY REASON WHY! A year previous to joining again I disputed the charge with them because their "FEATURES" were not working for me and I kept e-mailing them to tell their Tech Dept. of the problem and NO ONE ever wrote back to me and that is why I "disputed the charge"! I waited one whole year before I tried to subscribe again and I subscribed for "six months". It worked for "ONE DAY" and then they blocked my account for "NO REASON"! They act like "Nazis"! You are "banned" for "LIFE"! No one writes back to you and there is no phone number to call them back on! I don't know "HOW" they are still in business...WE NEED TO WORK TO GET THEM "CLOSED DOWN" FOR "GOOD"!

Date of experience: 10/21/24
See critical reviews

Reviews (3,552)

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Reviews that mention popular keywords

customer service (79) credit card (63) user content (1) soul mate (36) right person (26)
Thumbnail of user o.a1
New York
1 review
0 helpful votes
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October 21st, 2024

These are the "NAZIS", of the "INTERNET"! I signed up for Six Months and was on for only a day and they terminated my account without giving me ANY REASON WHY! A year previous to joining again I disputed the charge with them because their "FEATURES" were not working for me and I kept e-mailing them to tell their Tech Dept. of the problem and NO ONE ever wrote back to me and that is why I "disputed the charge"!

I waited one whole year before I tried to subscribe again and I subscribed for "six months". It worked for "ONE DAY" and then they blocked my account for "NO REASON"! They act like "Nazis"! You are "banned" for "LIFE"! No one writes back to you and there is no phone number to call them back on! I don't know "HOW" they are still in business...WE NEED TO WORK TO GET THEM "CLOSED DOWN" FOR "GOOD"!

Tip for consumers:
LET'S GET "ZOOSK" REMOVED FROM THE INTERNET! THEY ARE A "FRAUDULENT WEBSITE AND HAVE FAKE PROFILES AND SCAMMERS ON THERE"...THEY SENT ME FAKE PROFILES AND SCAMMERS ON THERE! TO LURE YOU IN THEY SEND YOU ATTRACTIVE LOOKING MEN THAT DON'T EXIST ON THEIR WEBSITE. YOU CAN WRITE TO 20 PEOPLE AND YOU ARE LUCKY IF EVEN "ONE" PERSON WRITES BACK! AS A FORMER "MODEL", IT IS HARD TO IMAGINE THAT NO ONE WOULD WRITE BACK! AND THEN, ZOOSK "BLOCKS" MY ACCOUNT!

Service
Value
Quality

Date of experience: October 21, 2024

Thumbnail of user anonymousu1589
Australia
1 review
1 helpful vote
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October 5th, 2024

Not my kind of members, I rather be alone. No better way to describe it. Clicked on one profile and he just did not get the message 'NO'...

Date of experience: October 5, 2024

Thumbnail of user jeanf223
Texas
6 reviews
10 helpful votes
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July 16th, 2024

So, this site not only creates fake profiles, sends you messages that are artificially generated, but when you cancel and ask for your profile to be removed….they do not respond. It's been six weeks since I cancelled my subscription and asked for my profile to be removed. I am still getting messages from the platform saying people are sending me messages! There is no way to contact a person and no one seems to be responsible for this site. I do NOT recommend them! BTW – got the most scammers responding to me on this site as well. They do nothing to qualify individuals are real.

Tip for consumers:
Not worth the time, energy or cost.

Service
Value
Quality

Date of experience: July 16, 2024

Thumbnail of user jasonw2584
Georgia
1 review
0 helpful votes
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April 2nd, 2024

Women don't want to meet like on
Seek4Match
And other legit platforms. I have never had an issue with ladies there. I thought Zoosk would be a similar site, but it turned out to be completely opposite: full of scam, corrupt at every level, with exuberant costs - a daylight robbery. There are bunch of scammers using other people's pics to fleece gullible men out of their money via endless chatting.

Service
Value
Quality

Date of experience: April 2, 2024

Thumbnail of user brenth525
Austria
2 reviews
4 helpful votes
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September 20th, 2023

Zoosk is an absolute time-waster and money-grubber focused on making it impossible for you to cancel your membership. At best it can be just the place where you can hook up a prostitute (if you are lucky, she will show up).

Date of experience: September 20, 2023

Thumbnail of user kimberlyw2496
Colorado
1 review
0 helpful votes
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April 14th, 2024

This is the second time I have been on zoosk and I guess shame on me. They are not helpful the same picture circulate over and over and over again and then they give you these men that live far away and there's only a few that are close if they are even real.
I was not able to find where you could put in what you want your distance to be and again the same picture cycle over and over and over that say they viewed you and there's no looking at someone unless I guess you go visible and you have to pay for that extra.Zoosk is not worth your money.

Date of experience: April 14, 2024

Thumbnail of user melony062014
New Jersey
1 review
1 helpful vote
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August 13th, 2023

It was most disappointing and disgusting experience. It's a total waste of time. Dishonesty, rudeness, and fake are three main characteristics of 99% men looking for money or hookups. Misleading information, lousy website, terrible company. They should be put out of business. They actually emotionally hurt people! People need to stay away from this website.

Value
Quality

Date of experience: August 13, 2023

Thumbnail of user johnn1732
Oregon
4 reviews
35 helpful votes
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February 2nd, 2023

This site has many many people listed on it that have cancelled their membership. Some are friends of mine! Now me! The site will send you notifications of "people who want to meet you" and after you contact them, you find they made no such indication, other than looking at their image! If you use the "search" option, it will process any view as someone you interested in even if you have no such desire. If you don't keep your original photos for your profile up, the site blocks you from using the app. The site in all ways possible lacks any integrity what so ever! I dropped my membership after 2 weeks due to the lies and abuse by the site!
I would add photos of my purchase and my experience, but the site deleted ALL info as soon as it saw I might be deleting my account. There are some real people on the site, although most do NOT FALL WITHIN your chosen preferences.

Date of experience: February 2, 2023

Thumbnail of user lorril29
California
1 review
0 helpful votes
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April 11th, 2023

The app was a little difficult to navigate in the beginning, there was no instructions. Once I got the hang of it, though I was getting about five guys a week that I was interested in chatting with. I really liked the filter so you could see some good information before going out. Most guys, we chatted on the app and then exchanged phone numbers talked on the phone, and then met at a restaurant. Everybody I talk to that was a match for me was super nice, and I was surprised to find so many single men in my area. I ended up falling in love with someone who lives 2 1/2 hours away, but we are making it work And I am so in love.

Tip for consumers:
I did have to say no to 50 to 100 guys until I found someone and I wanted to go out with.

Products used:
3 month subscription, it did not take me three months to find the love of my life.

Service
Value
Quality

Date of experience: April 11, 2023

Thumbnail of user markt876355
Canada
1 review
0 helpful votes
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July 6th, 2023

With nary an explanation beyond the vague accusattion that I violated their terms of service, my newly created account on the site was banned, and there was absolutely no recourse for recovery.

As far as I can tell, the website is either discriminating against me for an unknown reason, or there was an administrative error that they are unwilling to own up to.

Service
Value
Quality

Date of experience: July 6, 2023

Thumbnail of user mitchellanthony1954
North Carolina
1 review
0 helpful votes
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October 7th, 2023

You have to be patient and take your time! I was a little skeptical at first but the App warmed on my after awhile. Then I met someone who gets me and they we're on the same page as far as dating for a purpose! You have to give it time. Your ideal person my just be around the corner!

Date of experience: July 23, 2023

Thumbnail of user perw3
Netherlands
2 reviews
10 helpful votes
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October 2nd, 2023

Zoosk is designed to parasite money from lonely people. You pay to play. But you play the game you can never win. So it's a very cruel game, targeting your money. You interact with bots or staff members. They pretend to be looking for love but you will never meet them in flesh. So don't let them just take your hard-earned money!

Date of experience: October 2, 2023

Thumbnail of user childslakisha6
Ohio
1 review
0 helpful votes
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June 3rd, 2023

After careful consideration, I have decided to discontinue my membership with the Zoosk dating site. As an individual who embraces an alternative lifestyle, I have found that this platform does not cater to my specific needs. Additionally, the cost of membership is exorbitant and does not align with the value I receive from the service. Furthermore, I have noticed a lack of diversity in the user base, resulting in a repetitive experience with limited options. Therefore, I have made the decision to explore other dating platforms that better align with my lifestyle and preferences.

Service
Value
Quality

Date of experience: June 3, 2023

Thumbnail of user markf72
California
3 reviews
2 helpful votes
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July 17th, 2023

Was recently scammed on Zoosk by a very sophisticated operation. When I tried to contact Zoosk customer service their number was always off-line! When I emailed a detailed report on what happened to me my email came back undelivered. This site is as big a scam as the scammers that prey on its members. Would stay away from this site! Untrustworthy and no customer service help or follow up! A 0 out of 10 rating!

Tip for consumers:
Just my review.

Service
Value
Quality

Date of experience: July 17, 2023

Thumbnail of user leot125
Germany
1 review
1 helpful vote
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July 17th, 2023

I left it and joined I found it on J4Dream.com because I was searching for relationship where a man can stay a man and a woman can stay a woman. There is one flaw - you have to travel. But trust me, it's worth it. Rather than putting my energy and life into useless attempts to build relationship with women who think the world of themselves and look down on men, I'd better travel to meet with a True Lady. Rather than being a subject of whims of some crazy overweight feminist, I'd better just be happy with a simple, kind-hearted and family-oriented woman. So my recommendation to everyone who can relate to this situation: try this option. Stop wasting your money, time and emotions on Zoosk!
Most of the views and likes on Zoosk are produced by bots just to entice you into getting a paid membership. Out of 45 profiles I interacted with only 3 women were real. But they were arrogant and selfish drama queens.

Date of experience: July 17, 2023

Thumbnail of user maverickf3
Florida
1 review
2 helpful votes
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January 30th, 2023

Tried this app so far for a week, it has a lot of bugs, not very stable, but the worst is the customer service,and response, they manipulate the app from within. You pay for a subscription,and if someone likes you you have to pay again to see who it is, now I realize why most customers are not subscirlbers. Most people are from out of the area….tried to get a refund so I can remove myself. Don't waist your money, use it for free is the only option now

Tip for consumers:
Use it free, don’t waste your money

Service
Value
Quality

Date of experience: January 30, 2023

Thumbnail of user thamesquarterhorse2023
Georgia
1 review
2 helpful votes
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April 27th, 2023

I live in a populated area. One could think there should be a reasonable number of singles. None within 100 miles are real Zoosk accounts! This platform claims to have millions of members, but 95% must be fake, or inactive accounts. Computer-generated "likes" and "views" to keep the paying customers interested are abundant. I met one real person within a year of subscription, the rest of the contacts were bogus. I have ten more days of subscription and I started being flooded with attention from fake accounts used by Zoosk employees to persuade me to keep my subscription. I wouldn't waste any time or cents on Zoosk if I knew what I know now.

Tip for consumers:
Don't measure your worth based on your success or the lack thereof on this platform! The platform is not worth your money, time, or hope investment.

Value
Quality

Date of experience: April 27, 2023

Thumbnail of user darwinp22
Canada
1 review
0 helpful votes
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January 30th, 2023

Although you can get a date, there are far superior apps out there. This one is filled with ghost profiles (abandoned) and the app does nothing to help you know that (you'll waste money on the useless coins finding out). One thing that should be known going in if you intend to date, know that you can only chat if you have a paid subscription. The so called carousel/smartpick is useless as the algorithm ignores geographic considerations, meaning you get matched with whoever is in the pool regardless of where they live. Free version of FB dating is better than this!

Tip for consumers:
don't waste your money

Service
Value
Quality

Date of experience: January 30, 2023

Thumbnail of user suzanned551
Montana
2 reviews
3 helpful votes
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June 28th, 2023
Verified purchase

The amount of fake profiles and fake photos are ridiculous. The site puts people in your views to make you think they are looking at you when they are not. They send you messages saying you have messages, to get you to renew, when you don't. They have what they say are live singles ready to chat at the top of the search page, but the women look like hookers. Don't waste your money!

Date of experience: June 28, 2023

Thumbnail of user saraj555
Czechia
1 review
0 helpful votes
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May 21st, 2023

I tried to use the subscription, so far I cannot understand how and in what order this service works. I hope that these are the first misunderstandings I have encountered. I expect that the result is ahead. Therefore, I maintain a neutral position.

Service
Value

Date of experience: May 21, 2023

Thumbnail of user stephenp364
GB
14 reviews
14 helpful votes
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January 3rd, 2024

I had no idea about this one. Not gonna lie, I have tried lots of dating services and apps online, cuz it's hard for me to get acquainted with people on the streets or at venues without an already established connection like a common friend or something of the sorts. And still, I was never lucky to find someone to spend some quality time with, let alone a perfect match like a soul mate. I ran into this app and I thought I'd give it a shot, what's there to lose?

Can't say that it is way better than other apps, but it's not way worse either. The app works allright. I was able to go on a few dates with some lovely people on this app, but yeah, the spark was not there. Don't have any complaints about the app tho, deserves 3 stars easily.

Date of experience: June 22, 2023

Thumbnail of user kemio2
Nigeria
19 reviews
3 helpful votes
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August 17th, 2022

A good online dating site should be easy to get registered on, and also easy to navigate people's profiles and choose who to make friends with. Before I got to know about zoosk, I had terrible experiences on many online dating sites! However, with Zoosk I am really having a great time meeting real and nice people online that have become really close friends. The zoosk support system are just simply amazing. I recommend them to you if you are like me who have little or no time to socialize physically. You will definitely love it

Tip for consumers:
My advice is that you make sure you are chatting with a real person before committing yourself. Most people on Zoosk are real, but there are still few fake people there. So be careful

Date of experience: August 17, 2022

Thumbnail of user jamieb88
Wisconsin
1 review
2 helpful votes
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February 15th, 2017

Chris and I talked several times and knew we had something special! Distance and past experiences kept us guarded at first. We decided to meet and are no longer dreaming of love but experiencing it with each other! Best Valentine's Day ever! Have faith and NEVER give up or settle because that "special person for you" is out there!

Date of experience: February 15, 2017

Thumbnail of user samr199
New Jersey
78 reviews
47 helpful votes
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August 30th, 2022

I've looked at the way other big name online dating platforms, such as Hinge and Bumble are set up, and the way Zoosk is, is far from that. The App as well as the website need to be updated, it's not set up where a modern day customer can use the platform and not feel confused or overwhelmed by how crowded everything is. I also can't even imagine how confusing it must be to know whether the person you're talking to is a real person or not. Making a profile takes only a minute and there is barely any verification involved to confirm whether or not you are a real person.

Date of experience: August 30, 2022

Thumbnail of user kevins2935
Montana
1 review
2 helpful votes
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December 11th, 2022
Verified purchase

Having glanced through some of the negative reviews, I can only echo their complaints. You get the feeling most accounts on here are fake. But what is maddening is that I know Zoosk could do something about it and they don't. They won't let you search by verified accounts. They do nothing for IP location tracking. After you've looked at enough profile pictures, you realize most of them are fake and claim they live in these remote places no one knows about. I wish I felt like these reviews would force their hand.

Service
Value
Quality

Date of experience: December 11, 2022

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About the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

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2.4
3,552 reviews
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Find your match on Zoosk

“I just love it – tons of real profiles, and people who actually want to meet up and connect in person.”

- Kyle G. Visit Zoosk