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    Zoosk

Zoosk

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Overview

Zoosk has a rating of 2.4 stars from 3,552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoosk most frequently mention fake profiles, customer service, and credit card problems. Zoosk ranks 18th among Dating sites.

  • Service
    310
  • Value
    319
  • Quality
    281
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
View ratings trends
107
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How would you rate Zoosk?
Top Positive Review

“Be patient!”

Anthony M.
10/7/23

You have to be patient and take your time! I was a little skeptical at first but the App warmed on my after awhile. Then I met someone who gets me and they we're on the same page as far as dating for a purpose! You have to give it time. Your ideal person my just be around the corner!

Date of experience: 7/23/23
See positive reviews
Top Critical Review

“WOULD GIVE THEM "ZERO" STARS IF I COULD!”

O. A.
10/21/24

These are the "NAZIS", of the "INTERNET"! I signed up for Six Months and was on for only a day and they terminated my account without giving me ANY REASON WHY! A year previous to joining again I disputed the charge with them because their "FEATURES" were not working for me and I kept e-mailing them to tell their Tech Dept. of the problem and NO ONE ever wrote back to me and that is why I "disputed the charge"! I waited one whole year before I tried to subscribe again and I subscribed for "six months". It worked for "ONE DAY" and then they blocked my account for "NO REASON"! They act like "Nazis"! You are "banned" for "LIFE"! No one writes back to you and there is no phone number to call them back on! I don't know "HOW" they are still in business...WE NEED TO WORK TO GET THEM "CLOSED DOWN" FOR "GOOD"!

Date of experience: 10/21/24
See critical reviews

Reviews (3,552)

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Reviews that mention popular keywords

customer service (79) credit card (63) user content (1) soul mate (36) right person (26)
Thumbnail of user chaza1
Washington
1 review
2 helpful votes
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June 18th, 2015

This site is crazy expensive but does allow you to find singles in your area. I never paid for the full version but I was able to find someone in my town by using my real name as my username (not suggested), and so did the person I'm currently dating. We were able to meet after he found me on Facebook (you can't contact singles unless you pay so this worked out well). I'd suggest others to try this method if you don't want to pay and you feel safe using your real name; be sure to confirm through chatting on another social media site that anyone you're pursuing is a good person and not a serial killer as we're all afraid of on online dating!

Date of experience: June 18, 2015

Thumbnail of user reim10
Idaho
1 review
0 helpful votes
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January 6th, 2018

Joining Zoosk had been a last ditch effort to be honest. And at first it was just like several other sites with a lot of messages just looking for a hookup. Ive met some amazing people and finally found the one that clicked! I would say give it some time and be pretty selective. If you cant find something to talk about its probably not worth it and your dates may just be full of awkward silences. Good luck!

Date of experience: January 4, 2018

Thumbnail of user loris285
New York
1 review
0 helpful votes
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May 31st, 2016

The site gave you plenty of opportunities to meet all different types of Gentleman. I met someone rather quickly and would love to share my experiences on a commercial for tv Please feel free to contact me if the zoosk team has an interest in partnering with me. Thank you. Lori *******600.

Date of experience: May 31, 2016

Thumbnail of user donaldh267
New Jersey
1 review
4 helpful votes
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November 2nd, 2019

Don't spend any money on this. You can get anything on here for free on some of the other sites. They are constantly telling you someone wants to chat and there's no way to talk. Also, the vast majority of women seem to be looking for high income men, so if that's a turn off, look elsewhere. I got conned.

Date of experience: November 2, 2019

Thumbnail of user julieg55
New York
1 review
9 helpful votes
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September 6th, 2015

The information was at best inaccurate and it attracted such a wide variety of people. No filtering and despite your trying to narrow it down; you still got what you were not even remotely interested in.

Date of experience: September 6, 2015

Thumbnail of user williamf126
Montana
1 review
3 helpful votes
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September 2nd, 2017

This is a money gouging fraud. It says it's a free dating app. But once you download it they want a 75 dollar subscription fee then another 99 dollars in order to purchase coins to use on the sight for things like messaging or what they called super searching which only ever brought up matches that were clearly bots then when I finally caught on and wanted to cancel my service they wanted to charge me another 25 dollars as a cancellation fee. Do yourself a favor and just take 200 dollars to a bar and light it on fire that will get you much closer to meeting someone than this sight ever will.

Date of experience: September 2, 2017

Thumbnail of user cherylll
Illinois
1 review
0 helpful votes
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July 2nd, 2016

Totally enjoyed the experience, Met numerous men on this site and made some good friends that I just talk to now and then even though we didn't have the chemistry to date,
Recently met a wonderful man, who has made all my dreams come true... Thank you...

Date of experience: July 1, 2016

Thumbnail of user albac1
Nevada
1 review
1 helpful vote
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January 24th, 2015

It was great meeting the love of my life. But there are some pretty creepy people out there. Just be sure the person you talk to is legit! Video chat and talk about each others interests so you can see if there's a connection between you two.

Tip for consumers:
If you find interest in someone be sure to video chat! It'll make things feel less awkward when you finally meet in person! :) Be sure to be careful people you talk to. And please make sure the person you talk to has good intentions.

Date of experience: January 24, 2015

Thumbnail of user susant56
Colorado
1 review
4 helpful votes
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September 25th, 2015

Zoosk checks your personal information against social media, your phone number. Additionally there is an application called Tin Eye. You can use it to check photographs to see if they have been used in known cons and fraud. I never had a problem with Zoosk. However, on another website every other contact I heard from was a con. As long as you are careful, don't give out phone numbers and other personal information too soon, don't meet at night or take someone with you, and use common sense, it is good.

Tip for consumers:
The thing to watch for women to know is that you have to review the men's photo's and answer whether you would like to meet them. If I was interested, I would put "Maybe" and that would trigger the site to send my picture to the person. I seldom initiated any contact until they showed up as interested in meeting me. For men I believe it is a little different. The site has coins that you can buy to get to see someone's profile. I never bought any; you can review the profile pics and put the yes o

Date of experience: September 24, 2015

Thumbnail of user miker182
Tennessee
1 review
0 helpful votes
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May 31st, 2016

Satisfied overall. However, zoosk could improve system by helping customer find and search and increase chances in their local area. You know there is a zoosk distance problem with attractive people in far off places. Mike

Date of experience: May 31, 2016

Thumbnail of user hansr15
Oregon
1 review
0 helpful votes
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May 3rd, 2017

Zoosk did what it promised to do and introduced me to my sweetie! I don't usually like on line dating sites, You never know who or what You might wind up with, but I am great full for all of the introductions.

Date of experience: May 3, 2017

Thumbnail of user jamiee235
Ohio
1 review
1 helpful vote
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October 20th, 2022

I have a mixed review on Zoosk. It is not a really bad site, but it could be much better. There are not many potential profiles within my location. Their suggestions to expand the filters is good, but only if you prefer to travel several hundred miles to meet someone. There are people who may "like" you; however, whether one may actually meet these individuals is another zoosk story. After 60 days, there is no refund possible, even if you have purchased a 6 month package. My workable advice is to join groups in your location through MeetUp who may share similar interests with you, and possibly meet someone that way.

Tip for consumers:
No refund after 60 days

Service
Value
Quality

Date of experience: October 20, 2022

Thumbnail of user mikec1715
Pennsylvania
2 reviews
10 helpful votes
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May 23rd, 2021

After paying for a 3 month subscription, I was not given the "Free Perks" as advertised. I had about 21 days of "Instant Crush" and the option of going back to look at a profile. Many of the profiles had no picture or story, making it impossible to make a selection. Their matches and smart picks resulted in people far exceeding the 100 mile preference, 95% of the time. You CANNOT edit your default search parameters and if you critize them, your story gets "edited". Definitely not renewing my subscription!

Tip for consumers:
Just a run of the mill, greedy dating site.

Service
Value
Quality

Date of experience: May 23, 2021

Thumbnail of user jenniferl1288
New Mexico
1 review
10 helpful votes
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November 1st, 2020

This is the worst dating site ever... please just burn your money. They did not answer my 1st request from day 1 to return my money as I found out that the lure to get me in was nothing but a marketing scam... lies and miss reputation... I implore you to think twice and shame on this company... is it even American?

Date of experience: November 1, 2020

Thumbnail of user krishnab3
India
1 review
7 helpful votes
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June 6th, 2016

Guys! It's really a fake website, created for the purpose of debit money from you bank account automatic renew. I have cancelled my subscription but monthly subscription amount is being debited from my account. I hate this, even though there is no service/response or no contact number I'm fed up with writing mail to them no one ever responded till now.
Please don't go for it, I'm already cheated I wish I can stop a few, if once you have given your bank account details you are done.

Date of experience: June 6, 2016

Thumbnail of user crystalm36
Iowa
2 reviews
7 helpful votes
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October 13th, 2015

I believe I was fooled in to joining a hook up site. Most profiles are only pictures, no one actually writes about themselves or what they're looking for AND I keep getting messages from out of state people. I'm left wondering if this is the new way to pick up lot lizards? Additionally, it is NOT free. It is advertised as free however if you wish to send messages to anyone you have to subscribe $30+ a month... False advertising!

Date of experience: October 13, 2015

Thumbnail of user russb17
New Zealand
1 review
1 helpful vote
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April 3rd, 2014

It used to be good 4-5 years ago, now it a rip off they charge for everything, there's far better sites now that don't charge like wounded bulls.
Keep well away from here and if enough of us do they might go back to what they used to be. Don't mind paying but not through the nose.
Come on zoosk get into the real world.
Try tinder everyone it's totally free, just have to be on Facebook

Date of experience: April 3, 2014

Thumbnail of user lindac95
Arizona
1 review
2 helpful votes
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May 6th, 2015

I went on Zoosk earlier but had know luck. I decided to give it another try. I almost gave up until this wonderful man caught my eye. I sent him a chat request and he responded. We have been talking since. The chemistry is unbelievable between us. I have found the one I want to spend my life with. Thank you so much Zoosk for bringing us together.

Date of experience: May 6, 2015

Thumbnail of user carriey
West Virginia
1 review
3 helpful votes
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September 7th, 2015

I am totally shocked to say this, but it worked! I met the man that I am going to marry, right here on Zoosk. No, I am not a paid employee, LOL. I am a single mom who was looking for someone to hang out with in my free time. Instead I found love, the love at first sight kind of love and we have been together for almost 10 months now. Sure, I had to shuffle through a few "bad seeds" to get there, but it was 100% worth it. I am very happy and ready to move on with my life again after being in a horrible marriage for 19 yrs. Best of luck to everyone!

Tip for consumers:
Don't give up. Keep your options open. Use common sense.

Value

Date of experience: September 7, 2015

Thumbnail of user annan60
Oregon
1 review
1 helpful vote
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July 6th, 2017

A complete rip-off, basically threw 70 bucks into a rat-hole. You can't trust the views section, because every time someone so much as accidentally sees your username, it counts as a "view". So basically, Zoosk is a complete spam. Furthermore, even after you pay the fee to actually send messages, it keeps asking you to "upgrade" for better features. For the starting price that Zoosk has, everything else should be free. Also, the Smart Picks never seem to work, and there's no way to actually contact them unless they like you back.

Date of experience: July 6, 2017

Thumbnail of user laurettag1
Canada
1 review
4 helpful votes
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August 10th, 2017

I previously wrote that Zoosk was not worth the money but just when I was about to put my account on pause. BAM! I met my match. It is true about what they say: " You have to kiss many frogs before meeting your Prince/Princess" Ha Ha Ha

We are both wanting long term relationship. I definitively got what paid for...

Give Zoosk a try, best luck in finding true love!

Date of experience: August 10, 2017

Thumbnail of user isaacd124
Massachusetts
1 review
0 helpful votes
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May 16th, 2022

All dating sites are suspect and Zoosk has a limited amount of women who are genuine and authentic. The same profiles have been around for years. There are scammers and fakes from what I experienced. Membership is pricey but probably in line with other date sites.

Service
Value
Quality

Date of experience: May 16, 2022

Thumbnail of user kaushikd1
kay D.
Illinois
1 review
0 helpful votes
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November 22nd, 2017

Yes it does work in its own weird ways, You get an option to select age range for people you wish you see your auto- recommendations list and this happens based on your profile that you create. Most of the time the app suggest people who are at-least 3 to 5 years older than me. No clue why. All in all a good app only if it works. do not spend money on it.

Date of experience: November 22, 2017

Thumbnail of user corys21
Wisconsin
2 reviews
0 helpful votes
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January 18th, 2021

I met someone from Zoosk. After our first date we told each other that we're cancelling our subscriptions from all dating websites and change our status from single to "in a relationship." At this point, I think I have found the one I've been waiting for my entire life. Thank you so much for finding him for me.

Date of experience: January 16, 2017

Thumbnail of user wandab27
New Jersey
2 reviews
0 helpful votes
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June 28th, 2016

I had the opportunity to meet 2 amazing gentlemen that sparked my interest. I was surprisingly surprised to see the daily "hits" from various caliber of men. I have been involved with a few social sites, however Zoosk tops them all.

Date of experience: June 28, 2016

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About the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

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Find your match on Zoosk

“I just love it – tons of real profiles, and people who actually want to meet up and connect in person.”

- Kyle G. Visit Zoosk