• 99designs

99designs

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Overview

99designs has a rating of 2.4 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 99designs most frequently mention contest holder, graphic designer, and current quality problems. 99designs ranks 12th among Graphic Design sites.

  • Service
    43
  • Value
    43
  • Shipping
    20
  • Returns
    22
  • Quality
    44

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
38
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How would you rate 99designs?
Top Positive Review

“The only place for quality, original designs”

Tricia R.
3/22/19

When we start a new company or concept, 99designs is the only place we go for design work. We can put our concept out to hundreds of designers at once and whittle down to what we like. Many of these designers have incredibly original and inventive designs. We like being able to "tweak" designs as we narrow down, and always are more than satisfied with the end results. The timeframe is perfect for us - giving us time to make a decision while not feeling the process becomes "stale". And, customer support with 99designs, in my opinion, is TOP-NOTCH. Contacting me when needed but not pushing anything. If I have questions, I get answers quickly and professionally. Highly recommend!

Top Critical Review

“Poor 99designs support team”

Ovais A.
10/16/24

My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.

Reviews (410)

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customer service (24)
Thumbnail of user ovaisabdi
0 reviews
0 helpful votes
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October 16th, 2024

My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.

Thumbnail of user kristijanm2
1 review
3 helpful votes
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March 14th, 2024

I am a designer with experience in the field. I had a profile on this platform for 8 years that was more than successful, I had more than 100 contests won and many successful collaborations through the one-on-one option. My profile has been closed because I simply did not meet their criteria!

I want to say that 99d is not the same platform it once was, they don't care about the designers they just care about money and nothing else. They literally act like you are in a Nazi camp.
The design support is so cruel and arrogant, if you are a designer they just don't care about you (not to mention the unprofessional staff working there).

I want to point out, compared to before, the number of contests has been reduced by more than half (if there were 1000 active contests before, now they are down to 400) which tells in which direction this platform is going, in my opinion this platform will not exist anymore long.

Frankly, I do not recommend you to use it either as a designer or as a client. Go to some other friendly platform.

All the best.

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Quality
Thumbnail of user dannyf53
1 review
5 helpful votes
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April 9th, 2019

For the first time customer, there is no option to create a "blind" contest. All designers can see what other designers are submitting. Then they will wait until the last minute and flood you with similar submissions in the hopes that you irrationally pick theirs. I was also told by a designer to delete certain designs based on rule violations.

Customer service didn't read my emails thoroughly and kept suggesting things that I already disputed. Then once the contest completed (I used guaranteed payout) I've still not heard back from any of them... sad

The designer we ended up choosing was polite and easy to work with. But, we had 200 submissions of very similar logo's.

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Quality
Thumbnail of user triciar31
1 review
0 helpful votes
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March 22nd, 2019

When we start a new company or concept, 99designs is the only place we go for design work. We can put our concept out to hundreds of designers at once and whittle down to what we like. Many of these designers have incredibly original and inventive designs. We like being able to "tweak" designs as we narrow down, and always are more than satisfied with the end results. The timeframe is perfect for us - giving us time to make a decision while not feeling the process becomes "stale". And, customer support with 99designs, in my opinion, is TOP-NOTCH. Contacting me when needed but not pushing anything. If I have questions, I get answers quickly and professionally. Highly recommend!

Thumbnail of user paulb1739
1 review
14 helpful votes
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January 3rd, 2020

99designs is by far the best site for an independent author to find a book cover design that will enhance their work. It's no secret that title and cover are the two first signals to a potential buyer/reader. 99designs puts one in front. My friends loved the polls I sent out. I received over one hundred fifty designs and thoroughly enjoyed the process of finding the one I liked best. I recommend this site to anyone out there who isn't scared to invest a few bucks in what will be a gold mine of design.

Thumbnail of user qeyannq
1 review
10 helpful votes
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October 5th, 2020

Nothing feels better than getting what you exactly paid for. After working with two freelancers and paying for designs I won't use. Thankfully I learned about 99designs from a friend and it didn't disappoint me. I was happy to work with talented designers and got a design that I fell in love with.

Thumbnail of user edwinf10
1 review
2 helpful votes
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June 1st, 2017

When starting a new business, I knew I needed to concentrate on the parts I was experienced with, but graphic design was not one of them. Using 99designs.com was a smart decision as it allowed me to create a brand based on my business vision/mission, while having an artist create the visual part of it. The response from the artists was prolific and varied, and in the end I had at least 4 quality logos to choose from. The winning artist then proceeded to exceed my expectations by filling out the rest of the branding package I purchased with high quality designs for print and social media.

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Edwin,

Thanks so much for sharing your experience with us! We are thrilled to hear our designers were able to make your brand come to life, and that you were able to work with your winning designer to create those additional branding materials for your company.

-Rosalie from 99designs

Thumbnail of user timk386
1 review
11 helpful votes
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August 11th, 2020

I was ready to complete my second book's cover, but in the end didn't have enough faith that it was good enough and asked for feedback. I was told it and the first book would not stand up in the crowd, and for a little bit more, I could have paid for a 99 designs cover. I went with that advice and am blown away at the improvement I received by the winning designer. Now I have someone I plan to use going forward and I hope sales on my book will rebound once I release this sparkling new beauty on top.

Thumbnail of user jeremys95
1 review
1 helpful vote
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June 9th, 2017

This went really well for me. The designers who took part were friendly, talented and responsive. The winner deserved to win, but I felt sorry for those who had worked hard and missed out in the final round.

Tip for consumers:
Start with a really good brief. Work hard with the designers. Give feedback quickly.

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Quality
Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Jeremy,

Thanks for the positive feedback! We really love to hear about such great experiences, and couldn't agree more with your tips for future clients. Giving the designers a good starting point with your Brief, and then collaborating with designers via feedback is the way to go!

-Rosalie from 99designs

Thumbnail of user hayka1
1 review
23 helpful votes
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September 19th, 2020

You would probably get many designs, but with little to no creativity. In our case we got over 200 different options, but all fairly standard. This is not the right place to look for something out of ordinary.

Thumbnail of user lisal948
1 review
7 helpful votes
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February 7th, 2020

I received some excellently crafted designs from 20 plus designers. Overall, favorite designs were constantly revised based on my input. Almost too difficult to choose the finalist! This we a great process for me. I spent lots of time reviewing, and messaging, but I would do it again. Very worth the cost.

Thumbnail of user paulr8
17 reviews
94 helpful votes
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April 29th, 2011

Though this websites proposal includes website design, they refer only to graphics and NOT coded pages. When you take into account that 99% of 99Designs graphics are free templates floating around the net, the charge of $945.00 US (more than 20% of which is kept in house) is quite unrealistic for two pages. Before signing on to this greatly over priced service, check locally in your own community and you may find local coders who can create the graphical look and coding for considerably less. They also employ some deceptive marketing practices. When I questioned the establishment about the lack of coded pages, the very next day one of the "artists" sent me a private message offering to code for free which is clearly inside favouritism so the rest of the poor artists can potentially be left out despite their efforts. Don't buy into the hype of this operation.

Thumbnail of user markk1059
1 review
5 helpful votes
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July 3rd, 2020

Piggy back designers off other off another. Do not use them. I found a designer on my own who was actually superb and he told me his application to go after jobs on there was rejected, just goes to sho 99 doesn't know what they are doing.

Thumbnail of user tome552
1 review
5 helpful votes
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December 30th, 2021
Verified purchase

I spend a few thousand dollars to have several pages developed only to get files my developer can barely use. It's costing me twice as much in development because the files are garbage and 99design did absolutely nothing to help.

Tip for consumers:
just use UpWork

Products used:
Using part of the design I paid for but it's so much extra work for my developer.

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Quality
Thumbnail of user honestc2
1 review
15 helpful votes
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March 26th, 2016

Recently launched a packaging design contest. Guaranteed the prize to attract more designers as suggested by the company's blog post - HUGE MISTAKE! Even purchased their 99-dollar worth of marketing bundle to promote the contest - another MISTAKE! So the results? Only about 6 designers participated - among the 30 designs submitted, none of them are high quality. All of them look as if they were done within 5 to 10 minutes. Very amateur looking terrible designs.
Lesson learned! I will never use 99designs ever again! If you want a good design done, look elsewhere. Save your money and thank me later.

Thumbnail of user suzannec136
1 review
1 helpful vote
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January 13th, 2019

We were surprised that so many wonderful designs were submitted by lots of artists. The biggest challenge was narrowing it down to a few finalists. We all LOVE our logo designed by Yoga in Bali. He knew what we wanted, was very easy to work with, quickly made changes as requested, provided many variations of colors and did am awesome job. I highly recommend him and would definitely use him and this company again.
I love the concept of 99 Designs and enjoyed working with them. My computer experience is limited but each time I had questions their awesome customer service rep Ally, was patient, kind and helpful. I have already recommended 99 Designs to quite a few people. Awesome company and concept!

Tip for consumers:
Nothing to lose. If you do not like any of the designas submitted, your money will be refunded.

Products used:
Copyright logo design for my patent

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Quality
Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Suzanne,

Thank you for the feedback!

We're very excited to hear that your experience with your design contest has been a pleasant one! As a Global Creative Platform, we want to make sure that not only will you receive a design that you will love but also receive a top-notch client support service! I'll make sure to give your regards to Ally.:)

We wish you all the best and we look forward to working with you again.

- Jerlyn from 99designs

Thumbnail of user joj30
1 review
8 helpful votes
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January 8th, 2014

Once I reached my actual design artist, I found her to be accommodating and talented. I got a very unique, lovely logo. (The website itself, like most online businesses, feels very automated as you might expect, but effective.)

Thumbnail of user royw24
1 review
15 helpful votes
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July 14th, 2015

I've been a full-time ad consultant for 32 years and I frequently use 99 Designs. The keys are (1.) to spend enough money to interest the highest levels of talent, and (2.) to write a brief that not only instructs your designers, but inspires them. I usually offer a prize of $1,500 or $2,000 and receive 1,250 to 1,400 designs in return. Sure, you have to wade through a lot of silly, crap designs from beginners hoping to win the lottery, but at least 50 of the designs will be notable. My biggest problem is choosing from the top 10 or 12 designs that are simply AMAZING. You can run with the big dogs or stay on the porch, but don't think you're going to see anything but the big dogs' butts if you toss minimum money at them.

Thumbnail of user ausverkauftf
2 reviews
14 helpful votes
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June 8th, 2019

Hello,

A few days ago my account was suspended for practically no reason after spending over 2 days submitting relentlessly to different projects. I just joined one of their competitors- designcrowd.com and thought their courtesy statement could be applied to their website so you're not to be blamed by Designers for being rude. See their note below after I submitted my first design:

Your account has not been verified.
We need to verify that your designs will meet our Quality Standards. To verify your account, submit to any design contest. Read more...

It's that simple! It's rude and disheartening to have Designers submit relentlessly not knowing they have specific Quality Standards set out and then after two days send me an impolite email about suspension. At least these guys have some manners.

Thumbnail of user henrib20
1 review
12 helpful votes
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April 4th, 2016

I've been a professional for many years and my standards are really high.
Because you can see the purchaser's favorites, every other design start looking alike. Buyers don't seem to know the difference in between mediocre and great. Good luck to 99 designs, they are the ones making the big $$$

Thumbnail of user sidneys31
1 review
7 helpful votes
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January 15th, 2016

Buyer beware - don't trust the 'money back guarantee' on their front page. This company has an awful business model with even worst customer service. I would advise anyone looking for website design to stay away. I had an awful experience that has dragged on for over a year with lots of crappy website design, poor communication from both designers and the company and no final product. Instead, I'd advise putting fire to the $1,238 or take a vacation - you'll thank me later.

Thumbnail of user timp48
1 review
4 helpful votes
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November 21st, 2015

The promise about getting many designs is just not through.
Designers all send messages asking if they can get the job outside 99designs because of the bad pay. One wrote 99designs takes 40% and therefore he does not want to do the job.
I received only one design from someone else which was absolutely ridiculous, I could do better my self.

Thumbnail of user antonioi3
1 review
10 helpful votes
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March 27th, 2017

Thanks for your interest in 99designs. Unfortunately the current quality of your work does not fit our site standards.

I won the contest, got suspended. Thank you for my lost 280 $, 99. :) I'm not coming back there. EVER AGAIN!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Antonio,

I understand how disappointing it is to see your account placed on hold. Hopefully you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

The reason for the three month period is that we want to make sure designers really take the time to improve in the principles of typography, visual hierarchy, composition and color, as well as technical skills. We have to remain consistent with all designers in our procedure for portfolio review. As such, our staff will not review a portfolio until three months past the date of your account-hold.

If you feel these designs did not represent your potential, we encourage you to submit your portfolio in three months.

If there are any credits in a designer's account when it is placed on hold, usually our payments team will do a final payout on their behalf. If you have credits in your account, please contact our support team with your account information, and we'll investigate further: https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

Thumbnail of user mariekev2
1 review
1 helpful vote
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June 22nd, 2021

Maybe this could be a great service, however, my first experience with 99 designs has not been great. We choose the Silver, 3 day contest and payed extra for blog promotion and fast 3 day delivery. The "promise" is lots of response from top designers. We've had 4 responses to our contest, all of very poor quality. So my advise is: when you have no experience with setting up contests, either contact the customer service to help you or choose to work with a designer you like directly. Big cheer to the customer service, they are very helpful and respond quickly!

Thumbnail of user nitrob
1 review
4 helpful votes
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March 15th, 2018

Never received the right file from this website, designer(s) simply lack the skills and worse than all they really don't understand your English; I guess they use Google Translate! Would never recommend this website. Terrible customer services, never ever after paying for couple of projects I could actually complain about their services and the designer(s) as there seems to be no one really caring about quality there. Believe me with the money you want to pay here you would find a better designer locally if you look a little bit more than what Google Ad would recommend!

Thumbnail of user charlies53
Support T. – 99designs Rep

Hi Nitro B.,

Thank you for your feedback and we are so sorry to hear that your experience with us has been unpleasant.

We definitely understand your frustration and we would love to help you with your issue and resolve it the best we can. If you can please contact us with your best contact number and time, we'll be happy to respond: https://support.99designs.com/hc/en-us/requests/new and directly assist you with your concern.

- Jerlyn from 99designs

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From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.

Business History

Founded in 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to creative solution for businesses, agencies and individuals. We are headquartered in Melbourne, Australia with operations in Oakland, California and Berlin, Germany.

Company Representative

Thumbnail of user charlies53
Support T.
Support Staff
Typically does not respond to reviews
We are your friendly 99designs customer support staff. If you have any questions, or require service, please get in contact with us, or head over to our support page (99designs.com/contact) and we'll be happy to assist!

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