asked by
on 10/9/16Hi Mel!
We checked and we did not see a ticket in Blitsy's customer success team's queue about this in that time frame. Customers in Canada are responsible for duties/customs/taxes/VAT fees, as these are charged by the country. If you have any other questions, please contact support@blitsy.com and our customer success team will be glad to help!
You can find our Help Center link at the footer of every page on our site under the Customer Service heading. :)