CNDirect Questions & Answers

Ask a question

Here’s what consumers have asked with answers from CNDirect staff and previous consumers.

16 questions answered
25% answered in 1 day
Question:

How is the quality of products cn direct offers

Answer:

I thought it was complete junk. I ordered small clothing for my wife and most of the items could fit an elephant. I purchased a watch case with glass front and idiots put it in a plastic mail bag with no padding. Completely destroyed. Worse had to send all back AND we had to pay for shipping and they still did not give refund until Paypal got involved again. Avoid this company just not worth the alleged savings

By David M.
See more answers (4)
Question:

Answer:

I would advise to use PayPal if u order. I didn't have any problem with my orders but to be on the safe side use PayPal in case u have an issue PayPal will help u get a refund

By Kadine G.
See more answers (5)
Question:

Is this a trustworthy website

Answer:

Yes you can trust the website - it may use tracking cookies - but it will not give you malware or virus - it the people who own it and offer the products where the problems start! The prices are low because there are so many people out there selling what are mostly copies/clones of original products. Theay are low priced because the makers use inferior components and do not have teh same quality or manufacturing skills are teh others. Example DJI - mostly top quaility and superb technology on its drones. World leaders - but there are now millions of clones on sale and poor Quaility. UNLESS you pay for DHL or similar shipping and pay extra - they use China Post or Hong Kong Post - which use Consolidated Shipping Hub - this means your item arrives at a sorting deport at the airport to be shipped tp your country - but it can only be loaded IF there is cargo space unsold and them these@Free shipping@ packages can be stuffed into teh free space. It may take weeks before an aircraft as unused cargo space and takes packages using this consolidated hub traffic. Some do get lost in transit and maybe stolen - it happens so CN Direct will ask you to wait 2 months - simply becvause it really can take time to get into air cargo space and flown out to your country. Answer is to pay extra and get a registered tracking number. The stores and ebay who say FREE SHIPPING - no its low price to buy and the shipping is added to the selling price to you. Also most of these online stores and even eBay sellers are DROP SHIPPERS - they have no stock of anything and they order from their supplier and they ship it out. I have used CN Direct and only two people ever send out reolies to contacts - Ahhton and Echo - not real names but we cannot understand their Chinese names! - maybe Ashton and Echo are man and wife sitting at home at night at working as cooks in an hotel - running this website business!

By Vinny V.
See more answers (4)
Question:

How long does it take to get home package from you?

Answer:

It took about three weeks to receive the order. An item was missing and in all the numerous emails between us they claimed they sent it. They even asked me about the weight of the package. After I gave them a negative review on sitejabber they refunded my money and asked me to change the review.

By Catherine H.
See more answers (3)
Question:

Do you have the fingerlings in stock

Answer:

They are not selling actual Fingerlings- they are bad knock-offs. Save your money and avoid this company.

By Bonnie G.
See more answers (2)
Question:

Hello, i'm new on cndirect and was ready to place an order, but seeing all the reviews i now wonder. what about the 50$; can you really apply it on an order or it's just a tramp

Answer:

I you look at the posts you will see most are negative. That is because they are terrible. The positive posts many believe are self induced. I had to send everything back ($300USD) and it cost me over 100USD to send everything back, even though it was their fault. They stalled for over a month with emails everyday until Paypal stepped in and got me my money back. This is a company that should have been out of business long ago!

By David M.
See more answers (2)
Question:

I ordered from this company and they took my money but i did not receive my merchandise. how do i get my money back. it went out of my paypal account

Answer:

Hello, Could you please show me your order number? I will help you check your order status in our system. Waiting for your reply.

By CNDirect C.,
Question:

Are the fingerlings on your site knock offs?

Answer:

YES THEY ARE FAKE- DO NOT WASTE YOUR MONEY!

By Bonnie G.
Question:

Answer:

China. Scam artists. Liars. Thieves. Gooks.

By Beth W.
Question:

Can you change shipping time on computer?

Answer:

Dear Ni, this is Bree from CNdirect.com.the shipping time depending on the method you choose and the destination you are at. The fastest dethod take 3 to 6 days normally. Please check details about Dresslink shipping here: https://www.cndirect.com/Help-detail-code-Shipping_Methods.html

By CNDirect C.,

Can’t see your question? Ask to get answers from the CNDirect staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
CNDirect?
Post Review