CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 317th among Wholesale Clothing sites.
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
Joining dropshipping program on this website for special price, minimum total transaction have to more than US$ 500, slow processing order, slow response for the question, never using it again, although I already spend US$ 300. Cheaper price, but charge economy china post shipping method.
Confusing refund/dispute facility.
Better use aliexpress, find good reputation seller.
This is my second purchase from them. They continue to be super responsive to customer issues especially when it comes to handling replacements. Thanks for looking everything up with the perfect replacement match well before the due date :) You guys have been a delight :)
I just got to know about them from a friend, bought my first item, an Iphone power bank and got exactly what I ordered for, with the best customer service I have ever come across.
Though delivery was a little bit slow but at least they provide a good tracking information. I strongly recommend you use this site as you won't regret your time with them.
This company is a scam! I ordered 4 Fingerlings, and they sent me some cheap knock-offs. One of them was completely damaged. The positive reviews seem just as fake as the products they ship out. Buyer beware!
Tip for consumers:
The top Fingerlings are the ones I was able to order from Amazon. The bottom ones are the cheap knock-offs from this company.
I bought my first item from cndirect, an headset and Huawei phone and got exactly what I ordered for, with best customer service I have ever come across. Though logistics was a little bit slow but there was good tracking information. I highly recommend you use this site as you won't regret your time with them.
Dear Anthony, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Not only is CNDirect the biggest scammers ever, but they seem to enjoy lying to their customers.
For two months they have held up my refund. They want me to remove my bad reviews first.
But as another contributor had the same problem and removed the negative feedback and then never received the refund, I will not remove feedback nor stop the official complaints until I get my refund.
Please people, avoid this company. Do not be tricked into believing the phony positive feedbacks that they produce themselves.
I can see this company folding in the very near future so do not waste your money
Tip for consumers:
We need to put this company out of business so they can not scam anyone else
Dear customer, how are you recently? I have try to contract with you times and times, but you never reply to my email, as you can see: http://www.17track.net/en/result/express-details-100001.shtml?nums=4477948613 your order already deliveried in time.if you didn't get it, we will contract with DHL to investigate for you.if it got lost on the way to you, we will apply full refund to you, so could you reply the emails from orders@cndirect.com?please trust us and we will give you satisfied solution, we still want you to be our regular customer,
Best regards
Customers service department.
I was looking for a more lucrative business online without shelling out that much capitalization. It is in here that I found real interest in drop shipping. When thinking of freeing yourself from the many hurdles in life by gathering as much extra income, you can set-up an online dropshipping business with CNDirect.
As an online business that sets no borders in serving customers with high quality items at sensible prices, CNDirect can partner with our drop shipping business to give us more chances in building up wealth. We can enjoy wide-ranging choices of home appliances, electronic gadgets, pet supplies, clothing and accessories, computers and peripherals, and everything that a person could even wanted.
My biggest point of being impressed with them is when I saw that they have these global connections. It would be an advantage for my business. It would be an advantage for you too of course!
CNDirect is my go-to online shop for dresses, especially. My delivery arrived last week, which was timely for my mother's birthday. It was meant to be her present, and today I am extremely grateful to CNDirect because my mother (who is very choosy, by the way) loved the quality of the dress. After seeing how graceful she looked in the dress many other people, particularly her friends and relatives got interested and took the CNDirect contact information. They should be placing their orders soon. I am hoping they like it too. Thank you.
There's low prices, and shipping is even smaller than it would be on Amazon. I've read the others and they complain about how long it takes to ship, however, it is a Chinese wholesale website. They ship overseas, making it take a while longer. Yet, if you're willing to be patient for a great consumer price then I stay go ahead, it's perfect for you. Also, listen to the sizing, because I bought a dress and got Asian M, thinking it lied about the sizing, but no, I should've bought an Asian L. Luckily, I sent it back and got the right size.
Thanks CNDirect! You're awesome.
Showed my husband this site and I'm pretty sure we receive packages every week ever since! You can find all types of things on this site, I Love it! If you need electronics or clothes this is the place!
Ordered Product and got something else. Rude people on phone and won't let me refund it. Business morals... if your customer isn't happy, let them return and refund their money. Stay away from businesses like this! I will be calling Better Business Bureau.
They're $#*!ing scammers. I ordered a jacket on the 1st of September and the site shows me "Delivery". I asked countless times how long will it take til it arrives and all I've got were some answers that go around the bush. It's the 21st now and I've wrote a ticket asking them what's happening with my order, a week has passed and still no answer. Never buy from them, they're $#*!ing scammers.
Dear customer, this is Cici from cndirect customers service department.
Dear, could you provide the order number to orders@cndirect.com?
After we sent out your order to you, the statue will change to delivery. But if you select china post, usually it take about 25 business days.
Could you contract our after-sale customers service and we will check for you ok?
Yours sincerely,
Cici
Customers service department
So I ordered a few items, and at first it seemed okay, didn't think about reading reviews before ordering because I figured it would be fine. Turns out, after reading all of their reviews, I should have never ordered from them.
First off, always checkout with paypal if you're going to do business with them, because if they don't send you all of your merchandise(or none) you can open a dispute.
I am currently trying to sort out with them my issue, but when I ask a question they don't answer it whatsoever. They say the general "sorry for the inconvenience" and don't do much of anything. I have not opened a dispute with paypal yet, but if I don't end up getting my package after 50 days of the purchase and they still decide not to answer my questions so we can get this resolved then I will definitely do so. At this point, I won't be doing business with them again, though if it's resolved in a timely manner, I may reconsider this review.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
When I was trying to pay my order, their system said that it cannot process the payment because the status of my order is not "pending payment". I have placed that order a while ago and just decided to pay it yesterday so I thought that may be the problem. I ordered the same items again and then went straight to payment on the same day. That very same message appeared. I joined their live chat and raised this concern to their customer service. According to him, both orders were already "packaged really well and will be shipped today". And since the items are already with the shipper, they can no longer cancel it. It was weird because according to their website, "processing time takes 2-4 days because of quality control and packaging". It has not even been 24 hours from the time i ordered. I don't know if the "faster processing time" is true or not. It makes me think that maybe they just don't want to refund the money. So now i ended up ordering the same items twice.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I placed an order for about 10 items almost 2 weeks ago now. The money has been taken from my account, but it's still showing "pending payment review" on their site. I've now emailed them 6 times over the course of the last week and a half as well as sent messages on their facebook and called the "customer service" numbers listed on their site... which was a TOTAL joke. The north american number was not in service, and the china number went straight to a generic voicemail with no option to leave a voice message.
Dear, i am really sorry for the problem and beg your forgiveness. Did the problem solved? Could you please kindly contact orders@cndirect.com? provide your order number and payment information, we will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
I am angry beyond belief. I wish I had read reviews on this site. I ordered a black Fingerling. I paid the expedited shipping, I was suppose to get the item in 6-12 days. After several emails from me and them replying be patient. 31 days later I received a fake fingerling in a smashed box inside a bubble envelope. Are you kidding me? I have contacted my credit card company to see if they can do anything for me. This company should be sued for ripping people off. Lesson learned. I would not give them any stars but it won't let me submit my review without it.
I'm extremely disappointed in my order. I knew it was too good to be true after ordering the "fingerlings" that they'd be authentic because after thinking about it, how hasn't anybody found this site when the fingerlings have been sold out everywhere?! After I purchased them I tried looking into how to cancel my order. There is no where on the website to cancel order! I then contacted customer service and they did get back to me but were no help. I purchased the expedited shipping and it was still three weeks late! I ordered it in the beginning of November and just got them today. Expedited shipping was supposed to get them here within 12 days! And they're knock offs as I suspected. So just don't waste your money. If it seems to good to be true it most likely is. I wish I just bought my niece and nephew one that was price jacked from people selling them because at least then I know I'm getting the real thing.
Its scam stay away. I ordered some stuff from them, cheap, just to check is it trusty seller. And guess what they didn't manage to ship it for two month. Tried to fill request-form and it didn't work. After reaching them over live-support, they told my that my order was returned by customs for some unknown reasons, a week after they tell me that my order was out of stock. Shame for them..
Tip for consumers:
stay away
Dear, i am really sorry for all problems, and beg your forgiveness. Could you please kindly provide your order number to orders@cndirect.com if we have not arranged the refund of your order which you did not received? We will check the problem again and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
I too was bought 4 fingerling monkeys on 10/27. Here it is 12/22 and still don't have them. I have sent numerous emails and I keep getting told they are on their way probably caught up on customs. For 8 weeks, really? I will never order from this company again. They are a joke. Thank god I paid with paypal. I intend to file a complaint with them and get my money back. Too bad I will have 4 very disappointed grandchildren Christmas day.
I paid for items, tried to get a refund to my card, they keep playing in circles.
They stole my money and never sent anything. Read most of the rest of the reviews.
Which law enforcement agency should I contact.
Dear, we are a big shopping site and we never let any of our customers lose money in our site.
Please send me your order No or photos of your payment receipt so that we can help you check out your money for you soon, thanks a lot.
Please send to our service email: orders@cndirect.com, our service man will help you soon, do not worry.
I sincerely apologize for this inconvenience and beg your forgiveness.
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department
Found out someone used my card to make $300 in purchases from this site and their U.S. Contact hasn't returned my calls. I also sent an email to their *******@cndirect.com and got no return email. I want my money back! I didn't authorize the purchase... the least they could do is return my call!
Dear KS, this is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? You can contact us by Email: orders@cndirect.com Tel: 86-755-89619648 operation hours – 9am to 6pm. Waiting for your reply and have a nice day!
I added 8 cheap things into my cart; so I assumed when I would look at the cost it wouldn't be that bad. But when I looked at the total for the items alone, without shipping, it was $110.66. I knew that it looked funny so i added the total myself and it came out to $55.33. I did not have 2 of each item so i immediately called that bogus number they give you and after the line being busy a few times I ACTUALLY got through. The man told me that it was there were extra fees that applied. BULL$#*!! I do not recommend that anyone waist their time or money on this site.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I ordered December 29th and still have not received my package. I've been given a tracking number which is useless. I've emailed and said I'd like a refund for them to ask me in another email if I want a refund, they're sorry for the wait. I've been told China Post is slow, that the package was delivered but still nothing. I will never order from this again.
Dear Christel, This is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
I wish I could give them a negative 5 rating because honestly, I've never read so many bad reviews for an online store! I instantly knew it was to good to be true with CNDirect. I've never bought anything and now I am definantly not going to ever, nor will I tell anyone to go on there. The way they are responding to unhappy customers is not a professional way WHATSOEVER. You do not call the complainers " dear ", have unbelievably bad grammar and also you don't ask the people who are writing reviews to change from 1 star to 5? They gave you 1 star for a reason! We write reviews for a reason, not so we can just falsely advertise the amount of stars you want us to put. All I can say is it's to good to be true with CNDirect, a waste of time & effort to even try or risk it. SO anyone who is debating on buying there, read reviews first hand! As much reviews, and research...
Sorry to bother you, i am Echo from Cndirect and in charge of the after-sale service. I'm so sorry to hear this reviews, all we know every sites with different reviews(bad or good) regarless it is good or bad itself, yes, we feel so sorry, and we believe if there are bad reviews must from our fault, and normally we handle the bad reviews as we're care about all customers, we want to satisfied with all of our customers, but we never request customers to change the reviews based on the things didn't solved, is there any misunderstanding exist?
Would you pls kindly contact us via orders@cndirect.com, we will confirm the problem you meet and make a better solution for you, thanks for understanding.
We are truly sorry that your experience with Cndirect did not meet your expectations
But we really want to solve the problems in good condition and meet your sanctification.
Yours sincerely,
Echo
Customer Service Department
CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.
Dear, i am really sorry for the problem. Normally we need 2-4 business days to prepare the order to control quality. And we can reply you within 24 hours except the weekend or holidays,
As for shipping fee. It depends on shipping company, not us, so we also have no idea for that, hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department