CookStore

The most recent positive reviews here date back to 2020. Clearly the site is still operating under the guise of being in business and simply taking people's money with no intent of shipping product.

Submitted a dispute claim with Visa for the $500 coffee maker I purchased as a Christmas gift. Takes up to 30 days to confirm the outcome and whether I'll get a refund.

The fact that they didn't charged tax should have cued me right away that something was fishy.

Thought I was a savvy online shopper. Won't make the same mistake again.

0 star would be more appropriate. I ordered a few products in December and never received them after weeks of trying to talk to someone from their customer service. I would not recommend this company unless you have money to loose. Buy somewhere else...

Bought some knives last year and went well. Placed an order for a pot in November 2022. It was confirmed and money taken but no delivery, no replies to emails, no one answering the phone. Now trying to get my money back through PayPal

Google reviews list it as closed, it is not they'll take your money and ghost you. I've tried calling, email and visiting (I'm 50km away). No answers. On visiting the lights are on and there were a few vehicles in the lot. Signage is still there. Google maps has it blocked out but it's there. I'm going to assume it's a failing or failed business. What I question as being fraudulent is that they have a post holidays 24hr sale going on. It's been up for five days or more now on their web site. Do not give these folks your credit card number, they'll take your money and that'll be the last you'll hear. You'll get a confirmation email but that'll be it. See CBC bit on Cook Store January 20,2023.

Cookstore.ca is a fraudulent website. They take your money but will never actually ship your order. Everything I ordered was "in-stock" and said it would "ship within 2-3 days". It has now been 2 months and I have not received my items or any updates.
Customer Service is no responding to calls or emails.

I purchased a KitchenAid stand mixer from this so-called company but all they did was charge my credit card and never deliver the product. If you call there 1-800 number they tell you to write an email. There is no option to talk to a real person. I have written countless emails to them asking where my product is or to offer a refund but nothing has been answered. I have had to contact the Better Business bureau, PayPal and visa to try to dispute the charge and get my money back. What a nightmare. Please do not make the same mistake that I did. Under no circumstance should you buy anything from this company.

I ordered a coffee maker from this scam company. They told me that they were just waiting for it to come in stock. 3 emails later they no longer replied. When I call the customer service number it says messages are full. Do not buy from thos company!

Bought my son a birthday gift from here online 2 months ago. Still no word from emailing their customer service as to where my purchase is or if it is even coming. I will NEVER buy from here again and save your money.

I wish I had found the reviews before purchasing! The site looked professional and they had items I could not find anywhere else. It turns they couldn't find them either. I ordered in July 2022 for a friend's birthday in the fall and didn't get the items in time. I thought, ok no worries I will find another gift and give her these items at Christmas. Wrong! It's January 2023, items not shipped yet and no contact from customer service to provide updates, unless I reach out to them. Every time same response: unfortunately there was a delay on an item(s), we will split the deliveries and send you partial shipments. I did get 1 small item in November, worth 5% of my order. My payment was accepted in full back in July! No delay in taking payments, I guess they are good at something.

Do not believe any of the 5 star reviews! These fraudsters will take your money, not send your order and then not respond to any phone calls or emails! Contact the anti fraud centre and get your money back from your credit card company!

I ordered a product on August 30 2022. It has been over 4 months and a new year has passed. The product never arrived.
I have emailed customer service for a refund 5+ times. I have called them every day. No one answers your emails or picks up the phone. I do not believe this is a working phone line.
They refuse to offer a refund for a product they never sent. All the reviews on their site are fake. Look at all the downvotes on their reviews! This store is a scam.

Never get my order, contacted them through email numerous times, everytime they responded in 2 weeks time and now has been more than 8 months...the last email I asked for refund and never ever get a reply on that..., called theiir phone number, no one time it ever get through...

Ordered an in-stock item almost a month ago. Did not receive any item and their customer service is terrible. The phone number on the website is no longer in service and they will not respond to my emails

Fraud! I ordered a gift nov 27, it's Jan 11th and I have not received anything without ability to call, with their messaging service full? You've got to be kidding me!

It's crap. No way to contact them either so I'm going to contact my bank and do a fraud claim!

In November 2022, I ordered 2 series of plates and 1 week later I received part of my order. My credit card was charged in November and I am still waiting for a credit or my plates. In January 2023, I contacted them again and they still don't answer my e-mails. This company is not honest or reliable. I strongly suggest to avoid this company if you don't want to be frustrated and lose your money!

I told them I'd write a bad review so here goes.

Numerous confirmations that our order (from NOVEMBER) would ship by December because of "supply chain" issues, which is total BS. December came and left so they decided to stop answering my emails.

Sure hope I get a refund out of this lousy company.

I was a past customer with excellent service and support, So I of course I used them again.BOY what a mistake I have been waiting since October 2022 for one order and my second order since November 2022. I have reached out several times via email and phone calls plus on their website with no response to date...Now I have to work with my bank and file in order to get my money back

Checking today, their site is down, and their BBB account has been revoked. I have not been able to get ahold of them since I placed my order. Im guessing they have shutdown and are no longer servicing orders

Why have there been no formal complaints of fraud levelled against this company. Will not rehash my situation but is identical to the vast number of one star reviews. No product, money taken, Absolutely no communication! Can't add proof of purchase, no product ever received. Latest response to my email -" *******@cookstore.ca>: Host or domain name not found. Name service error for
name=cookstore.ca type=A: Host not found"
That about says it all.
Here's the order summary.
ORDER SUMMARY
Fissler - 10.6 Quart Vitaquick Pressure Cooker - 600-700-10-0000 × 1
$349.99

Subtotal

$349.99
Shipping

$24.99
Taxes

$18.75
Total

$393.73 CAD
Ordered November 7th, not received, money taken.

All of my purchases from this website were great purchases. In 2016 I blender and coffee maker both of which are still operational. 2020 I purchased aDelongi convection oven still operational and in 2021 I purchased a knife sharpener, a boning and slicing/carving knife and a food processor and never had a problem with any of these purchases. I am sorry to know that my fellow consumers have had so many bad experiences

Cookstore took my money and after several emails apologized for the one month delay in delivery. That was their last communication despite several follow up emails from me when there was still no delivery. 2 1/2 months later I have not received my order. A little (unfortunately subsequent) research on the web showed their "store" to be a rented warehouse. The company last listing on any Ontario business registry is 2011. Lesson learned - do your research first if you and your friends have never heard of the enterprise. Be warned!
Too bad because I wanted to buy Canadian

The absolute worst. Waited two months for an order than never arrived. Their customer service is trash, they won't give you any updates and when you ask they respond with I don't know. Can't believe this is an actual business, runs like a kindergarten

I've shopped at Cookstore.ca many times over the past 5 years. Their selection of high quality cookware is among the best I've seen in Canada. While delivery sometimes takes a little while, they keep me posted and always come through -- and I've found it's worth the wait for excellent products, some which can't be found anywhere else. Recently, they went above and beyond: I had ordered a high-end item that unfortunately had a defect that was revealed on use; when I went to the manufacturer, their customer service was surprisingly and disappointingly inadequate. I contacted Cookstore.ca and explained the situation, and without any further questions they made it right. Kudos to Cookstore.ca for being a responsive -- and responsible -- retailer!