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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Dear Angie T. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Dear Lu S. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Dear Yvette H. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Dresslily Customer Service
Reconsider returning it... I would never buy anything that I wasn't willing to give to 'Salvation Army Store, or any other Used Store' as a donation... when having something shipped from China, or any International Country, other than where you live... it isn't logical to plan a return. I have had financial compensation when I proved there was a problem, and presently I too am waiting for a response to my ticket, where the product is smaller than their chart says. But my second parcel arrive to at Poncho in it... and it is wonderful. I love the material, the colors, etc... it is the greatest. So you win a few, and you lose a few. Donate the stuff you ordered and either chance it again, or chose not to... that is your choice.
The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.
You can return it but the bloody bas**rds make you may for return your order
Really the only thing I can recommend is to send in a 'ticket' and send an email to customer service and ask. The sizes do definitely run small. I can't deny that. And Robin C. Has a good point that the product do come in compact packaging. But I haven't had an issue with wrinkles in my experiences. Not saying it doesn't happen, but I haven't dealt with it. The email could possibly take 24 hours to get a response but if you list the item number and your order number, I'm sure you will get the answers your looking for. I hope this helps!
I waited for 2-1/2 months for 2 T-Shirts (Size XXXL)... I sent many emails, communications, and finally thanks to site jabber heard from them... they offered to refund my purchase price and I agreed... but never heard back... I finally got 1 T-Shirt labeled XXXL that was maybe the size of a Childs Large" at best... never saw a refund, never got the second T-Shirt... They have a great website and excellent marketing... good looking clothing on screen, but in your hand? Lesson Learned...
Apparently DressLily reads this site. They have promised me a full refund for the two items that never arrived and the disappointing, flimsy, ill fitting T-shirt that did. I'll let you know if that refund comes through. BTW, it's a Chinese company that ships via Netherlands, so four weeks is its normal shipping interval.
