DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

Are the hoodies from naketano really naketano are are they fake?

Answer:

Don't buy! Their responses are all the same or everyone.

By Janet G.
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Question:

Answer:

6-8 weeks and thats if you do get it at all. Don't bother with Dress Lily, they are an Asian based company and very difficult to do business with. Shop elsewhere.

By Jo-Anne M.
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Question:

After reading the online reviews i am concerned about my order. only part of it was shipped and i'm curious when the rest of my order will be shipped

Answer:

They have generally replied within 24 hours but just a generic response that doesn't really answer your question. I have now threatened to report them to the watchdog program so waiting to see if I get a different response.

By Loraine G.
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Question:

I placed order on the 17th and it is still processing. why would an item take so long to be shipped?

Answer:

Nancy Taylor, I ordered 2 tops last summer. They are very cheaply made and run small. I ordered more tops end of August and still have not received. They are in Chiana. I have written them a few times. They wrote back in broken English, "Bad weather and come long way is hold up, sorry to disturb you." lol I am watching my statement and there better not be a charge. I called Better Business Bureau-not much you can do in another country.

By nancy t.
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Question:

Answer:

Of course i had the correct address. I bought before from this company. You were lucky as their stuff gets shipped from China so if you live in Japan you might be lucky to get it in one week.

By linda E.
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Question:

Have not received my order. connie wallace

Answer:

Go online to their site and contact support- If you paid with paypal you can start a dispute/claim with them.

By Laura A.
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Question:

Answer:

Contact your credit card company for a refund, these folks are scam artists.

By peek b.
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Question:

Hi, ordered 2 shirts on the 18th aug and still have not received them. the id 81p545240h3365812

Answer:

Contact credit card for refund they are scam artists

By peek b.
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Question:

Answer:

Contact credit card for refund they are scam artists.

By peek b.
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Question:

Do the clothes run close to the us size, or should i order one size up/down? also, dress lily has a large number of bad reviews from many websites, i have to say im a little apprehensive to order. are all of the items made in china?

Answer:

Seriously, after reading all the bad reviews online you are still thinking about ordering from this company? You my dear are the definition of crazy and risk taker. Sorry but they are scam artists and you have read the reviews. Not trying to be rude but not sugar coating it for you either. If you order from them then you deserve to get your money taken. If you want to donate and give money away I could give you my address. Thanks. :)

By peek b.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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