DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

How do i return itemes quickly & get my money back? they don't fit right. How do i return itemes quickly & get my money back? they don't fit right.

Answer:

Dear Beth, We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Please contact us on our support center for the details at here. http://www.dresslily.com/m-article-id-12.htm Thank you for your understanding. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered the shower curtain on jan. 27. 2017. it has now been 21 days and the item has still not been shipped. your website states that you have excellent customer service by phone, yet you do not provide a phone number. my order number is l1701271334277101 if you cannot complete my purchase in a timely manner, please promptly refund my money. thank you, eric weber I ordered the shower curtain on jan. 27. 2017. it has now been 21 days and the item has still not been shipped. your website states that you have excellent customer service by phone, yet you do not provide a phone number. my order number is l1701271334277101 if you cannot complete my purchase in a timely manner, please promptly refund my money. thank you, eric weber

Answer:

Dear Ric, Thank you for your inquiry. We regret that there is no phone call available now. You can contact us via ticket or live chat here http://www.dresslily.com/m-article-id-12.htm Regarding your order, we have sent an email to you on our ticket center. Please kindly log in your account and check it on "My tickets". We look forward to you there. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

What is the telephone number for dresslily ... i placed an order in november 2016 and still havent received it all What is the telephone number for dresslily ... i placed an order in november 2016 and still havent received it all

Answer:

Dear Sandra, We regret that there is no phone call service recently. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. Regarding your order, please indicate us your order number to our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I log on to my acct daily. where is there a communication tab???? i see no response anywhere on your site. please advise. or just tell me here what your solution is. i am still awaiting a watch and another shirt! are they coming or not? am i getting a credit or not??? simple questions here. thank you

Answer:

Dear Rita, Thank you for your message. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. For your order, please contact us on our support center with your order number. We will check it for you. Please contact us on http://www.dresslily.com/m-article-id-12.htm Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I ordered online and tried to cancel my order because i don't want to pay american exchange they wont reply to me or anything why is that?? l1702111117106482 is my tracking number do i need to call better business bureau? I ordered online and tried to cancel my order because i don't want to pay american exchange they wont reply to me or anything why is that?? l1702111117106482 is my tracking number do i need to call better business bureau?

Answer:

Dear Tannis, Thank you for your order. For your order, we have replied to you in the tickets T170212***93, T170212***79, T170214***88 and T170214***11. Please kindly log in your account and check them. We have arranged the cancellation and full refund USD 143.92 to your payment account on Feb 14th. Please kindly log in your account and check it. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is my order? bj 14847342471849 and bj14841371535310

Answer:

Dear Janice, Thank you for your inquiry. We have shipped out your orders and sent a message with the shipping information to you via our ticket center. Please kindly log in your account and check it. If there is any further inquiry, please contact us on our support center. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I still not have heard from you regarding my rips in my clothes i received and have not even tried on the outfits. here is my ticket number t17012404478 it has been awhile and your never going to get my business again

Answer:

Dear Christine, Thank you for your message. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. For your issue, we have replied to you with solutions in the ticket T170124**478 on Jan 24th. Please kindly log in your account and reply to us there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I want to order many items but the reviews are terrible. is there a customer service number to call?

Answer:

Dear Debra, We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

My name is jodie carn. i'm checking in regarding my wallet that i ordered about 3 weeks ago. i did chat with someone and said it was back ordered. i was given my code which does not work. my email is jodiecans@aol.com My name is jodie carn. i'm checking in regarding my wallet that i ordered about 3 weeks ago. i did chat with someone and said it was back ordered. i was given my code which does not work. my email is jodiecans@aol.com

Answer:

Dear Jodie, Thank you for leaving a message. Your order has been shipped out on Feb 12th. We have sent the shipping information to you via ticket. Please kindly log in your account and check it. Besides, we noticed that your registered email address is jodicans@aol.com. Please kindly log in with this correct email and check the status of your order. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

A lot of bad reviews regarding non delivery of items, hmm. should i place order or not? A lot of bad reviews regarding non delivery of items, hmm. should i place order or not?

Answer:

Dear Linda, Thank you for your inquiry. Please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

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How long does shipping take?
What is the return policy?
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