DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Why are you indicating that the merchandise was sent when is not true? i have been reading you feedback and we are a lot of people with the same problem. Why are you indicating that the merchandise was sent when is not true? i have been reading you feedback and we are a lot of people with the same problem.

Answer:

Dear Carmen C. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

So why do you send me an email stating you have credited my account when you havent? this is getting very frustrating! my order #lp1509142225103571 So why do you send me an email stating you have credited my account when you havent? this is getting very frustrating! my order #lp1509142225103571

Answer:

Dear Rebecca W. Thanks for your important feedback. We have checked the detail information and the tickets. We are arranging the full refund to you and sent you the email about the detail information, please check your email and reply us. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Where is my order l5652421654cn which i ordered a long time ago and my credit card has been charged. i am not happy with your company at all. i will be asking for a credit to my acct if i don't get a response soon.

Answer:

Dear Martha M. Thank you so much for your important feedback. I am sorry to tell you that the tracking number you offered is incorrect. Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will help you to solve your return issue after we checked the detail information. Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

Trying to setup charge account for order, response says cannot do? this is my active charge card used for all purchases, can you help? Trying to setup charge account for order, response says cannot do? this is my active charge card used for all purchases, can you help?

Answer:

Dear Robert F. Thanks for your important feedback. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I recieved a jacket that is too small despute ythe size indicated $#! xxl. it.is not even medium.! what do i do? g d clarke yorkshire uk I recieved a jacket that is too small despute ythe size indicated $#! xxl. it.is not even medium.! what do i do? g d clarke yorkshire uk

Answer:

Dear granville c. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I orderd a jean jacket not a fake leather one and the size is so small i can't get my arm in the sleeve, how can i trust your company... i need a refund please. how am i going to send this crap back and get my refund I orderd a jean jacket not a fake leather one and the size is so small i can't get my arm in the sleeve, how can i trust your company... i need a refund please. how am i going to send this crap back and get my refund

Answer:

Dear lisa r. Thanks for your important feedback. You can contact us if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered somthing over a month ago and i paid for it... but i still didnt get it! whats going on? I ordered somthing over a month ago and i paid for it... but i still didnt get it! whats going on?

Answer:

DearKarman S. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

I ordered a wig. where is this order shipped from?

Answer:

DearCharlotte W. Thank you for notifying us of your complaint. Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/ Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R., over a year old

Question:

How long should a swim suite take to order? i ordered it on feb 23,2016 and its still not here. is there a spot i can look up my recite number.

Answer:

Dear Shalamar H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/ We will help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

Question:

Yes i placed my order on 3/2 and it says was shipped but have not received e-mail confirmation? born2cruz@yahoo.com... can you assist me please? Yes i placed my order on 3/2 and it says was shipped but have not received e-mail confirmation? born2cruz@yahoo.com... can you assist me please?

Answer:

Dear diane y. Thanks for your important feedback. Could you please send us your valid order number? Please contact us if you have any issues, we will try our best to help you. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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