I'm afraid you won't. I'm still waiting over a year now for my refund. All you can do is to keep warning people about this company. We can't all be wrong

Hi Veronica only yesterday after about 5 months the bank finally confirmed the credit was permenant in our account. Did you pay with a debit or credit card? And what was the reason for return? Well tht will be obvious! My problem i ordered a white vintage lace white wedding dress and i gota sparkly gold lady boy dress full of cheap plastic diamonds. So one i claimed goods not recd. The bank as i ordered on a debit card. Instantly gave me my moneyback and said it would remain on the account and dylanqueen had two months to respond. They did as we got the dress and my mother had signed. When the dress was the wrong item i explained to the bank and they said that the credit can remain and they again wrote to Dylanqueen who had another 2 months to respond. They never did because this is there scam so i have my money back. In their returns policy if you key in dylan queen retuns it all comes up and they do not allow you to track it back so they can claim off their bank too. I refused to pay for the dress to go back and told them if they want it back they can put the returns money in my bank before i do so. They have the details from the order. It never went back and i have my refuund. Percevere it does take months but you have nothing to loose the bank does all the work. Credit cards and bank cards have the same acts and they are obliged to help you. I think if everybody percevered this site would get closed down i dont even know how google and microsoft are allowing them to trade. Scam scam scam!

I am astonished that this company is still in business! They pass themselves off as being reputable and in the UK when actually they are in Hong Kong and probably employ child labor to make these piece of crap dresses! I was only offered $5 american dollars to have my dress altered! What a joke. Stay away from these scammers.

You don't! These people are crooks, I wouldn't consider using them ever again.

Like the others have said - you wont get your full refund back, they will however offer a paltry 5% if u argue with them that will be upped to 10% the max is 15%... I refused each time but did get onto my bank even though I had paid by my debit card but because the value spent was over £100 they were able to have my account refunded in full within 24hrs after weeks of emailing back and forwards with these scammers...

Save yourself stress and frustration by buying from a reputable seller by passing any site online that's selling a too good to be true dress...

Im still waiting they dont even answer my emails any more its the worst site in the world they r absolute thiefs thats all they are they stole hundreds of £££s from me LAST MAY

You basically don't because by the time you've payed post and they refund a percentage of your total its nothing. The site is total fraud rubbish made by animals I'm sure. We didn't get a refund on the useless thing that is a size 8, 10, 12 and all in the same dress at different areas is total junk. Wasted 179 pounds totally and never got a penny. Sorry hun. It's just wrong. We ended up buying from monsoon in the UK and got a dress that looked as glamorous as the bride. But we had to buy twice to fix it after all. My beautiful size 10,29 year old missus was devastated. Avoid at all costs

Do not use this site, its impossible to get a refund, the very best they will offer you is 5 %of the price, its a disgrace and should be taken off the web

I claimed from my bank even though I used a debit card. I tried talking to Dylsn Queen but they would not even acknowledge that there was a problem. Keep copies of any correspondence to send to your bank as proof that you tried to resolve the issue yourself.
This link might help explain it further

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

I have tried and tried they have offered my 5% discount to get it repaired which is an insult and now they are saying I have to keep the dress!

NEVER BUY FROM DYLAN QUEEN. YOU CAN NOT RETURN ANYTHING AS THEY DONT GIVE YOU AN AN ADDRESS. ALSO DRESSES LOOK NOTHING LIKE THAT IS ADVERTISED._ SCAM.

I got a full refund from my credit card company. I filled in a few forms and waited for about 5 weeks but got the whole amount. Good luck Adele

I haven't got any refund at all they are fraud!
Sorry for you I shopped a lots of dresses my self... rubbish and scam company :(

You don't. But if u have emailed and tried to refund and they have rejected even if u were in the right you have 120 days to call your bank and issue a dispute. They will explain everything

Forget Dylan Queen. Keep all correspondence and pictures and the dress too. Contact your bank as I brought my dress via Visa card. I was refunded on the spot by making a call to the bank to raise a dispute over the payment. I was asked to fill in a form and attach all correspondence and pictures. I was advised by the bank to return the dress but I refused as this would incur additional cost to me. It's been 7 months and I've not heard from my bank or Dylan Queen. I got my refund and that awful dress is bagged up ready to go to the charity shop.

Contact your bank as credit card payments are insured. They will send out a form send them back all the evidence you can emails and photo's that's what I did and FULL REFUND WITHIN 7DAYS. Good luck lets stop these people they provide a poor quality unprofessional dishonest service actually No Service really.

They don't refund I bought a dress for my daughter's formal 200 pounds down the drain they even had the cheek to ask me to make alterations myself or take it to a tailor. I am still fighting with them and they are becoming extremely rude.

You don't they message you that they will repair it about hundred times but at your expense - so sending it to them to repair and paying postage both ways they are a rubbish company and will not refund

No i lost out on the money!

YOU DONT!
The only way I was able to obtain a refund was through my credit card company and it wasn't a straightforward process!
I can only stress here that people should NOT EVER BUY FROM THIS COMPANY!

They only offer a 5% refund and you have to pay postage. I was lucky I paid with visa and they refunded my card. This company is fraud avoid at all costs.

You don't I tried my hardest to and they refused!

Basically you don't they are rip off merchants I have handed over to my credit card see if they have better luck.

Unfortunatly u have no chance of getting a refund this firm is a rip off. Just read reviews.

Don't waste more of your time trying to badger DQ directly. Print all your communication with them and get onto your credit card company who will talk you through the process. I was offered the same rubbish as everyone else... 5% and all sorts of excuses.

In the end I got all my money back including shipping and customs.

Good luck!

I never received a refund. They never responded to my last email saying that 5% was a joke when the dress wasn't even made of the material stated. I ended up selling the dresses on eBay and recouped a little bit of money that way. You could try your bank but I didn't use a credit card. Chalk it up to experience.

After several argumentative emails they only gave back £20 despite spending £300! They feel there is no problem despite sending pictures!

Absolutel waste of time no refund maximum offered 5% and you have to pay for return of dress! Umm no way out of pocket I have my dress to charity and claimed on the credit card!
Do not use this company much better dresses else where!

If you are in uk. I managed to get 50% refund. The bank did say that they might be able to help if. They didn't respond to a refund. Jut bagger them continuously you never know.

Sorry but u won't get a refund you might as well have opened your window and thrown the money out, they r crooks and thieves and I really don't know how they can still b in business.