eReplacementParts has a rating of 3.0 stars from 4,466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eReplacementParts most frequently mention credit card, next day, and wrong size problems. eReplacementParts ranks 1st among Appliance sites.
This company responds to reviews on average within 3 days
My compressor is listed for 150 psi max. The switch I bought as a direct replacement is also listed at 150 psi. Also bought new pressure relief valve. First cycle ran til relief valve blew, compressor kept running. Bled off air, checked,reset and tried again. Same result except contacts welded themselves together. Did research and found a different 4 port switch rated at 135 psi cutout and dual contacts elsewhere. Installed and split line across 2 contacts. Works great. I damaged other switch so I could not return it.
Ereplacements has a horrible customer service. I ended up calling them and was given a word salad. I got a canned response "orders ship within 1 to 2 weeks". The order actually shipped two days later. But they only sent one of two boxes! Per their policy I am required to re-order before I can get a refund! Why can't they make it easy for the customer and just send the missing rail set?!
Ereplacements has a horrible customer service. I ended up calling them and was given a word salad.
I got a canned response "orders ship within 1 to 2 weeks". The order actually shipped two days later. But they only sent one of two boxes! Per their policy I am required to re-order before I can get a refund! Why can't they make it easy for the customer and just send the missing rail set?!
Tip for consumers:
I have send documents from the manufactuer - Delta that clearly show I was shorted the rail set. We rec'd the fence but not the fence. Customer service has still not resolved this issue and instead has suggested we re-order? The simple solution is to send me the missing box - its 5' long!
Products used:
Delta Fence & Rail Set
Date of experience: November 5, 2024
Ordered three parts, two seals, one connector for my coffee machine. Seals were so overpriced. I received three bags for three parts, and one bag was empty (seal missing). I took photo and sent an email. It's been three weeks no response. So frustrated. I would not recommend this business for any needs
Products used:
Seal and connector for coffee machine.
Date of experience: September 14, 2024
Thank you for your review. We appreciate your feedback. We are sorry to hear that one of your parts was missing and that you did not receive a response to your e-mail. We would be happy to look into this if you can post your order number or contact us by phone or through our social media pages with your order information. We apologize for any inconvenience.
IF the actual part they sent was the same part pictured on their website, the part would have fit perfectly; BUT, it was an entirely different part. The return/request was very easy, except I never received a refund.
That fact that the part was clearly not the part or part# listed on their website, and no refund was issued, I have to warn future customers to not use this vendor.
Tip for consumers:
Do not use this company.
Products used:
Nothing - they were advertising one part and selling an entirely different part.
Date of experience: November 4, 2024
Hello Russell,
Thank you for the review. We are sorry to hear the incorrect part was sent. Once the part is returned back, the refund normally takes 7-10 business days for the refund to process. We will email you at that time once it is complete. If you can provide a tracking number for the package returned to us we will be happy to look into this for you. We are available by phone or e-mail to answer any questions or concerns you might have. Please do not hesitate to contact us.
After calling to inform that cuisinart part ordered didn't fit my model (as they said it would), I was told to keep it, that I would get a refund, and would be informed about whether it should be returned or not.
No refund, and no response about what to do with the part. Won't be doing business with them again.
Date of experience: September 17, 2024
Hi Joseph, thank you for your review. Please accept our apologies for this situation. If you could contact our customer service line with your order number, anyone will be happy to resolve this for you.
I ordered some fanblades expedited shipping. It still took seven days then the fan blades that I received were the wrong ones they refunded then I had to purchase new blades begged them practically to check to make sure they didn't send the wrong ones again. They said they couldn't so a week later I got the wrong ones again so basically I'm about two weeks, and ended up buying them from another place
Products used:
Blower fan
Date of experience: November 5, 2024
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
I've ordered the items in the last six months from this site, and wouldn't order again. The first one ended up being canceled weeks after I ordered.
The second and third orders shipped a month after I ordered them, well after I'd already replaced the items and emailed customer service to cancel my orders. Not thrilled with this company…
Products used:
I’m not using the parts, I already replaced them
Date of experience: August 21, 2024
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you if you can provide us with your order number or the e-mail address/telephone number on the order. We apologize for any inconvenience.
Ordered my parts at march got my parts in july.It's a waste time. There is no customer service and unaccountability. And there was no timeline, until we now get my parts. They just shut up one day in july. Don't waste your time on this website.Go to bailey's dot com.
Date of experience: July 16, 2024
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate you taking the time to leave us the review.
I ordered a part and it was wrong. I could not get any response to correct or return. Unacceptable. I have used this service prior but I am disappointed now.
Date of experience: August 6, 2024
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you if you can provide us with your order number or the e-mail address/telephone number on the order. We are available by phone, e-mail or through our social media pages. We apologize for any inconvenience.
I did not get my whole order. Where is the mower blade I ordered? Please send it as soon as possible. Enclosed is a copy of my order.
Date of experience: September 10, 2024
Hello Alan, Thank you for your review. We appreciate your feedback. We are sorry to hear that you did not receive your full order. Sadly, the copy of your order did not appear. If you can provide us with your order number, we would be happy to look into this for you. We apologize for any inconvenience.
The part was not the right part. It does not fit the Mr. Coffee at all. I didn't bother with the hassle of trying to send it back.
Date of experience: November 9, 2024
Thank you for your review. We appreciate your feedback. We will be happy to look into this for you and set up a return. We are available by phone or e-mail to answer any questions or concerns you might have. Please do not hesitate to contact us.
Order # ******* Part #23-66-1421 ordered early Sept. Never heard back. Is it on the way? Lrt me know so I can get elsewhere.
Tip for consumers:
NO
Products used:
NONE
Date of experience: September 25, 2024
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you, but your order number did not come through properly. Can you post the order number or contact us by phone, e-mail or through our social media pages so we can assist you? We apologize for any inconvenience.
I've used eReplacement parts 2 times and have had issues with them both times. Oddly enough it revolves around their shipping department not the parts themselves. The first time my parts got sent to the other side of the earth and took 2 weeks to finally arrive. I figured it wasn't their fault but was the shipping company. So I ordered a second item, big mistake. I ordered on a Wednesday and they had a shipping label ready by Friday morning. I thought it was going well, until the part still hadn't been received by the shipper the next week on Wednesday. So I call customer non support and they are completely unhelpful about anything having to do with my order's whereabouts. Magically the shipper scanned the shipping label 30 minutes after my call. Didn't receive the package until the Monday after that. My project was delayed by an entire week. Time is money in my business and this company cost me both.
Products used:
Carburetor parts
Date of experience: June 29, 2024
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate you taking the time to leave us the review.
My compressor is listed for 150 psi max. The switch I bought as a direct replacement is also listed at 150 psi. Also bought new pressure relief valve. First cycle ran til relief valve blew, compressor kept running. Bled off air, checked,reset and tried again. Same result except contacts welded themselves together. Did research and found a different 4 port switch rated at 135 psi cutout and dual contacts elsewhere. Installed and split line across 2 contacts. Works great. I damaged other switch so I could not return it.
Date of experience: June 13, 2024
Thank you for your review! We appreciate your taking the time to leave us feedback.
I have used EReplacement Parts for a few years now. I love to use them. I can go to this site and find what I need any time I visit Ereplacement Parts.com.
They have everything I need and more! Everything from A to Z. Give them a try
Date of experience: June 23, 2024
Thank you for your review! That's great to hear and we appreciate your business.
I ordered a new crock for my slow cooker. It arrived broken, not just cracked, broken into multiple pieces. There was no packing material in the box at all. The process to get refunded was terrible. It took weeks to get a response that my claim had been received. When I called, the customer service rep wasn't very helpful. I was asked to send very specific photos weeks after submitting my return request. Luckily, I had kept the item in the original packaging so was able to take additional photos. Based on this experience, I would not recommend Ereplacmentparts.
Date of experience: June 5, 2024
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. With any damaged part received we need to process a damaged claim with the warehouse and shipper. They require information to fulfill and process the claim to issue a refund. That can take up to 7-10 business day to appear on your banking statement. If there is anything we can help with please call us.
Order took way to long. We were getting ready to charge the amount back on our credit card. Called several times to see if they had the order and why it was no shipped.
Products used:
parts
Date of experience: June 20, 2024
Thank you for your review. We appreciate your feedback. We're sorry to hear about your experience and would be happy to investigate this for you if you can send us a private e-mail with your order information.
Got float
Did not get the carburetor needle I ordered
I have been waiting for a while now and need the carburetor needle to get my lawnmower running
Date of experience: July 14, 2024
Hello David, Thank you for the review. Please reach out to our customer service with the order number and we will be happy to check on the order for you. We hope to hear from you soon!
I ordered a replacement part for my Mr. Coffee Expresso Machine. We received the part one year later- I had long given up, threw out the machine & purchased a new Expresso coffee machine from another company.
Date of experience: May 21, 2024
Thank you for your review. We are sorry to hear about your experience. Please call us with your order number and we will be happy to help you with your return.
I ordered replacement heater elements. When they finally arrived 2 of the 4 connectors were missing so I couldn't use the elements without them. Returned elements and bought a new toaster couldn't wait any longer without a toaster oven
Date of experience: May 10, 2024
Thank you for your review! We appreciate your taking the time to leave us feedback.
No complaints. Parts were a cinch to find, they were delivered very quickly without special shipping, and they were OEM so they fit perfectly. Worth the slight premium I paid for the convenience and perfect fit.
Date of experience: April 30, 2024
Thank you for your review! We appreciate your taking the time to leave us feedback.
Needed some belts for a tiller and they had a picture of my tiller with all the parts numbered. I just clicked the number from the picture and it took me to the part to order. So easy to read and order.
Products used:
Tiller belt
Date of experience: April 23, 2024
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Everything arrived as promised, shipping took a couple weeks but worth the wait. I would order again from this company. They have hard to find parts. Great find for me!
Date of experience: April 19, 2024
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I was expecting the piece I order to come with a smaller piece that connects to the bottom and redirects the coffee into the pot, but this did not. It only came with the brew basket which is not the piece I need. So just beware! Especially frustrated after having to pay $11 for shipping and after the Mr. Coffee website people gave me the part number for this piece. Which again is not even the right piece.
Date of experience: April 8, 2024
Thank you for your review. We are sorry to hear about your experience. We would be happy to look into this for you if you can provide us with your order number. We apologize for any inconvenience.
The part i bought work as should. I placed several orders at different times some order same day and still charge 10.99 to ship each order, even 10.99 for a little carb needle. (Crazy). I can buy exact same parts on Amazon free shipping, so this will be my last purchase through ereplacement.com.
Tip for consumers:
Amazon free shipping is the way to go!!
Products used:
Small engine parts
Date of experience: March 13, 2024
Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!
I ordered a replacement stoneware for a crock pot. It arrived in pieces. It was poorly packaged (wrapped in bubble wrap and placed in box). They sent a replacement which arrived the same way. Talked to representative and explained the problem was in packaging. Agreed to one last try. Same result. Refunds for 2 orders have been received. Waiting on refund for third order.
Date of experience: March 1, 2024
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.