Floryday Questions & Answers

Thank you for visiting our website. We do ship to indonesia and the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-14 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html). Please contact us if you need any further assistance.

Thank you for contacting us! Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable. Please contact us via feedback@floryday.com if you need any further assistance.

Thank you for contacting us! There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare. Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution. Products can be returned within 14 days of receiving your order (excluding shipping fees). Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable. Please contact us via feedback@floryday.com if you need any further assistance.

Hank you for contacting us We are sorry that the return postage will be at your expense as stated in our return policy. Here is the statement "Airydress cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Airydress. Com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process". And because the shipment fee, you could check it on the website when you are in the step of "checking out", it's cheaper for Canada in usual case, but we suggest you make a confirmation and try both 2 countries before you click "place order" Best regards

Thank you for contacting us and we are sorry for what happened. We ensure you it is not the shipping cost. Your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please know that the extra customs charges will be at your expense. We do appreciate for your kind understandings. We have stated our policy about possible import customs charges in our Return Policy: http://www.floryday.com/return-policy.html. Here is the statement: "Floryday cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process". However, we do care about your shopping experience. Therefore, we would like to create a coupon which is valid in one year with value equals to the full customs invoice charges to share the cost with you. Please pay for it first and then send us the receipt with the tracking number by email. We will create the coupon code after getting the picture of receipt. At the same time, please provide your order No. So we can check your order and help further. Best regards

Thank you for your contacting. The shoes are made in China. If you need any further information, please feel free to contact us.

Thank you for contacting us! There will be no more charges once you have placed your order successfully and choose the standardized shipment. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare. Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution. If you still have concern about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do. Please contact us if you need any further assistance.

Thank you for contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Are you Kathy with the order No. 023106838963? If yes, we have sent you our solution to your happyxxx@gmail.com, pls check and give us a reply. If no, pls tell us your order No, so we can help you solve the problem asap. Thank you for your time. Best regards, Floryday

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring Please contact us via feedback@floryday.com if you need any further assistance.