Floryday Questions & Answers

Thank you for visiting our website. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. You may check the measuring guide via the link http://www.floryday.com/measuring-guide.html to get professional measuring. You may also provide the ID or the link of the item you like and your measurement via http://www.floryday.com/en/about/email.php, so our pre-sale customer service can help you double check with our dressmaker. Please contact us if you need any further assistance.

Thank you for contacting us! There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution. If you still have concern about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do. Please contact us via feedback@floryday.com if you need any further assistance.

Thank you for visiting our website! Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Should you have any other questions, please contact us via feedback@floryday.com.

Thank you for visiting our website! Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and USA so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Should you have any other questions, please contact us via feedback@floryday.com.

Thank you for contacting. You can definitely exchange it for a different size within 14 days of your item arriving. Please email us via feedback@floryday.com within14 days upon receiving it to initiate the process with your order number. Please contact us through feedback@floryday.com if you need any further assistance.

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time needs 7-14 business days for standard shipping to Netherlands. Please contact us through feedback@floryday.com if you need any further assistance.

Thank you for contacting us! We apologize for the inconvenience but we do not save our customers' passwords for security purposes. However, we do offer a method for customers who forget their passwords. Please refer to the below steps. Simply click "Sign in" at our website and then click "Forgot your password?" button below the password column. Enter the e-mail address associated with your floryday.com account, then click Send. We'll email you a link to a page where you can easily create a new password. Please contact us through feedback@floryday.com if you need any further assistance.

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 7-14 business days for standard shipping to Australia. Please contact us through feedback@floryday.com if you need any further assistance.

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 7-14 business days for standard shipping to Australia. Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and New Zealand and USA so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Please contact us through feedback@floryday.com if you need any further assistance.

Thank you for contacting us. Sorry for the late reply. Normally the order will be sent out within 7 days from the day you place the order. But now we will deliver out within 20 days since the Chinese new year holiday. And the shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 7-14 business days for standard shipping to your country. Please contact us through feedback@floryday.com if you need any further assistance.