Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I have sent about seven queries as to where my parcels were. order no: 028123290464 was placed on the 12th august for zar 1559. 86. the second order which i have not received is order no: 029657985568 placed on the 28th august for zar 2669. 15. i have begged, pleaded and written. the minute i asked for a refund, they stopped replying to me. the dresses i ordered they no longer make, as you can not today order them, so obviously they cannot send them. i want an answer here. i wish to warn anyone ordering from them to be very very careful. they can stop talking to you if you want a refund. cindy hodgkiss south africa. they have no right to remove this post. i have the right to an answer. I have sent about seven queries as to where my parcels were. order no: 028123290464 was placed on the 12th august for zar 1559. 86. the second order which i have not received is order no: 029657985568 placed on the 28th august for zar 2669. 15. i have begged, pleaded and written. the minute i asked for a refund, they stopped replying to me. the dresses i ordered they no longer make, as you can not today order them, so obviously they cannot send them. i want an answer here. i wish to warn anyone ordering from them to be very very careful. they can stop talking to you if you want a refund. cindy hodgkiss south africa. they have no right to remove this post. i have the right to an answer.

Answer:

Hi Cindy, Thank you for your inquiry. We checked in our system and our service team replied your every email. Now they are waiting your confirmation on the two orders. Would you please check it again or have a check with your spam box or junk folder? We'll resend you an email regarding your order. Please have a check. Floryday

By Floryday F., over a year old

Question:

Do they have an american customer service that can answer questions? they're ignoring my last 5 emails, i'm due for a reimbursement or delivery of 2 dresses. Do they have an american customer service that can answer questions? they're ignoring my last 5 emails, i'm due for a reimbursement or delivery of 2 dresses.

Answer:

Hi Jenny, Normally our service team will reply your email in 24 hours. Would you please check it again or have a check with your spam box or junk folder? Would you please let us know your order number so that we can assist you further? Please send us an email to feedback@floryday.com and let us your order number. Please be assured that we'll help you with the problem. Floryday

By Floryday F., over a year old

Question:

What is your delivery time span within south africa? What is your delivery time span within south africa?

Answer:

Hi Elaine, Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 4-6 days and 10-25 days for standard shipping. For more assistance, you may contact us via http://www.floryday.com/about/email.php?type=pre_sales&code=contact or send email to feedback@floryday.com. Please be assured that we will reply to you in 24 hours once you sent your email. Floryday

By Floryday F., over a year old

Question:

What's shipping cost to singapore? thanks What's shipping cost to singapore? thanks

Answer:

Hi Flare, Thank you for contacting us. The shipping fee is calculated on the weight of the items, and also relates to the shipping methods and countries. If your items are over US$100, you will enjoy free shipping when you choose standard shipping. For more assistance, you may contact us via http://www.floryday.com/about/email.php?type=pre_sales&code=contact or send email to feedback@floryday.com. Please be assured that we will reply to you in 24 hours once you sent your email. Floryday

By Floryday F., over a year old

Question:

I ordered 3 dresses august 11th. the order status "shipping within 7 days". the status have not changed. i have asked the chat and by the contact form but still no answer. order number is 028978174855. please tell me what is going on. I ordered 3 dresses august 11th. the order status "shipping within 7 days". the status have not changed. i have asked the chat and by the contact form but still no answer. order number is 028978174855. please tell me what is going on.

Answer:

Hi Lisbeth, Thank you for your question. We checked it for you and our service team has replied to your email. Please kindly have a check. If you don't receive it, please check your spam box or junk folder. You may also contact us via feeback@floryday.com for more assistance regarding your order. Floryday

By Floryday F., over a year old

Question:

Do you have to pay import duties? Do you have to pay import duties?

Answer:

Hi Jeanny, Thank you for your question. There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare. Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution. If you still have concern about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do. Floryday

By Floryday F., over a year old

Question:

I have sent two emails to customer service. my packing slip has no way to return, and all prices are blacked out with a sharpie pen. i need to return the 3 dresses i bought as they came past the date for which i needed them and do not fit. my order number is #028606461286. i need my $200+ back asap. thank you, sandy hernandez I have sent two emails to customer service. my packing slip has no way to return, and all prices are blacked out with a sharpie pen. i need to return the 3 dresses i bought as they came past the date for which i needed them and do not fit. my order number is #028606461286. i need my $200+ back asap. thank you, sandy hernandez

Answer:

Hi Sandy, Thank you for your information. We've sent you an email with the solution. Please kindly have a check and reply. You may also contact us via feedback@floryday.com and we'll help you with it. Floryday

By Floryday F., over a year old

Question:

Dear all. i have odered a dress and recived. size i asked xl but it's does fit me at all. how can i return you plz send me address and how to sended to you by royal mail? ivrinder sandhu. 40 woodlands road igi 1 jj Dear all. i have odered a dress and recived. size i asked xl but it's does fit me at all. how can i return you plz send me address and how to sended to you by royal mail? ivrinder sandhu. 40 woodlands road igi 1 jj

Answer:

Hi Ivrinder, Thank you for your question. We found your order and have sent you an email to the email address you used to place the order. Please check it. You may also contact us via feedback@floryday.com and we'll help you with it. Floryday

By Floryday F., over a year old

Question:

Hi there, please help i placed an express order on 10 aug, filled in a form to enquire on progress and still nothing. the website seems to be completely unresposive - i forgot my password; the reset password email never comes through... very frustrated!

Answer:

Hi Tandi, Thank you for your question. We found your order and sent you an email to the email address you used to place the order. Please check it. You may also contact us via feedback@floryday.com and we'll help you with it. Floryday

By Floryday F., over a year old

Question:

Where are you located?

Answer:

Hi Boopsie, Thank you for your inquiry. We are located in UK. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent out to you. You can rest assured about that. Also we are now establishing warehouses in other countries and districts to make the whole shopping process easier and more convenient for our customers all over the world. For more questions, you can contact us via http://www.floryday.com/about/email.php?type=pre_sales&code=contact or send email to feedback@floryday.com. Please be assured that we will reply to you in 24 hours once you sent your email. Floryday

By Floryday F., over a year old

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