Gearbest Questions & Answers

Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered

16% answered in 1 day

Question:

I ordered product awhile ago and still not recieved it wondering if i will ever get it I ordered product awhile ago and still not recieved it wondering if i will ever get it

Answer:

Dear Ben, Thank you for your inquiry about your order. We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs. For more details on our shipping methods and whether free shipping is available, please see here: http://www.gearbest.com/about/shipping-methods.html. We advise that you can choose the most suitable shipping method for you. Could you please tell us the order number? We will deal with this issue to your satisfaction once received the feedback. Thank you for your cooperation. Gearbest.com

By Lily L., over a year old

Question:

When are you going to supply my order. When are you going to supply my order.

Answer:

Dear David, Thank you for contacting us about your order. Could you please tell us your order number? We will check it for you once received the information. Thank you for your cooperation. Gearbest.com

By Lily L., over a year old

Question:

Ticket status: processing full name: david david at 02/09/2017 06:29:47 cst i will go with express line shipping gearbest customer support at 02/09/2017 06:54:43 cst dear david thank you very much for ordering from gearbest. we apologize for not shipping out the order to you yet. after the query, we find out that your package could not be sent by the way you choose. however, we can only send the order to you via netherlands post registered. it needs about 10-25 business days to reach you. there is no extra shipping fee. and we will refund the shipping fee of 29.65 after delivery. please tell us your decision as soon as possible. then we will take further action to help you. thank you for your patience and kind support. best regards kelly gearbest customer service http://www.gearbest.com/ david at 02/09/2017 08:50:52 cst just ship it the only way you can gearbest customer support at 02/10/2017 01:36:01 cst dear david, thank you for order with gearbest. 1)i have finished the modification for your shipping method. we will send your order by netherlands post registered. however this change can only be reflected in our system. you are unable to see any changes in your account at this time. this is absolutely normal. after delivery we will refund the shipping fee of 29.65 usd for you. 2)remaining items skuquantity:202557702 1 , ulefone armor 4.7 inch 4g smartphone however, please note that the item (black)is back-orderedthe shipping time online after feb 15. we kindly ask you if you wnat to wait for the delivery informaiton. but the item (orange) is in stock,we kindly ask if you are willing to choose this color. we are able to change the color for you. can you please let me know your decision? we look forward to hearing from you and will do our very best to assist you. thank you for your understanding best regards kelly gearbest customer service http://www.gearbest.com/ david at 02/10/2017 02:59:47 cst i want the black and wait for the delivery infomaition thank you david at 02/11/2017 05:36:37 cst if you can change the orange to black for me that will work but i dont want no orange thanks david at 02/11/2017 05:39:36 cst also do you know whats it like to order from coolicool do you do any dealings with them gearbest customer support at 02/11/2017 11:47:08 cst dear david, glad to receive your reply so soon. we'll arrange the delivery for you as soon as possible once the item is in stock. please rest assured that we'll pay attention to your order at any time. and when the item is shipped out,the delivery information will be sent to you by e-mail. sorry we do not has a deadl with the coolicool. thank you for your understanding and kind support. best regards kelly gearbest customer service http://www.gearbest.com/ Ticket status: processing full name: david david at 02/09/2017 06:29:47 cst i will go with express line shipping gearbest customer support at 02/09/2017 06:54:43 cst dear david thank you very much for ordering from gearbest. we apologize for not shipping out the order to you yet. after the query, we find out that your package could not be sent by the way you choose. however, we can only send the order to you via netherlands post registered. it needs about 10-25 business days to reach you. there is no extra shipping fee. and we will refund the shipping fee of 29.65 after delivery. please tell us your decision as soon as possible. then we will take further action to help you. thank you for your patience and kind support. best regards kelly gearbest customer service http://www.gearbest.com/ david at 02/09/2017 08:50:52 cst just ship it the only way you can gearbest customer support at 02/10/2017 01:36:01 cst dear david, thank you for order with gearbest. 1)i have finished the modification for your shipping method. we will send your order by netherlands post registered. however this change can only be reflected in our system. you are unable to see any changes in your account at this time. this is absolutely normal. after delivery we will refund the shipping fee of 29.65 usd for you. 2)remaining items skuquantity:202557702 1 , ulefone armor 4.7 inch 4g smartphone however, please note that the item (black)is back-orderedthe shipping time online after feb 15. we kindly ask you if you wnat to wait for the delivery informaiton. but the item (orange) is in stock,we kindly ask if you are willing to choose this color. we are able to change the color for you. can you please let me know your decision? we look forward to hearing from you and will do our very best to assist you. thank you for your understanding best regards kelly gearbest customer service http://www.gearbest.com/ david at 02/10/2017 02:59:47 cst i want the black and wait for the delivery infomaition thank you david at 02/11/2017 05:36:37 cst if you can change the orange to black for me that will work but i dont want no orange thanks david at 02/11/2017 05:39:36 cst also do you know whats it like to order from coolicool do you do any dealings with them gearbest customer support at 02/11/2017 11:47:08 cst dear david, glad to receive your reply so soon. we'll arrange the delivery for you as soon as possible once the item is in stock. please rest assured that we'll pay attention to your order at any time. and when the item is shipped out,the delivery information will be sent to you by e-mail. sorry we do not has a deadl with the coolicool. thank you for your understanding and kind support. best regards kelly gearbest customer service http://www.gearbest.com/

Answer:

Dear david, Thank you for your feedback. Gearbest must obey the shipping rules of all shipping companies. We regret that the item you ordered cant be shipped out with the shipping method you chose. My colleague has chosen the most suitable shipping method for you. Gearbest items have varying processing times based on their warehouse location and stock availability.We kindly ask that customers wait patiently for their orders. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Many thanks Gearbest.com

By Lily L., over a year old

Question:

What is the cost of registering a package with x96 and adapter What is the cost of registering a package with x96 and adapter

Answer:

Dear Jacqueline, Thank you for your inquiry about the shipping fee. Generally speaking, the total shipping cost will depend on the following aspects: - The shipment method you choose (we offer flat rate, standard or expedited shipping) - The destination country that the package is going to; - How many items you order - The total weight and volume (size) of the parcel. How to calculate the shipping cost: Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total amount will be displayed for each shipping method. For more information about shipping http://www.gearbest.com/about/shipping-methods.html Learn more about Gearbest's process http://www.gearbest.com/about/faq.html If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Many thanks Gearbest.com

By Lily L., over a year old

Question:

Where is my money?

Answer:

Dear Remigijus, Thank you for your message. We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.gearbest.com/about/warranty-and-return.html. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Many thanks Gearbest.com

By Lily L., over a year old

Question:

Order status for order number: w1701230707207273 has remainded unchanged on "packed" for a couple of days. please explain. Order status for order number: w1701230707207273 has remainded unchanged on "packed" for a couple of days. please explain.

Answer:

Dear Huu, Thank you for contacting us. There may be delay between scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Please wait several days for your order shipping information updates online. I have checked your order and tracked your parcel. The item is in transit now. Please kindly wait for it. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Many thanks Gearbest.com

By Lily L., over a year old

Question:

How to get free products to review on gearbest.com How to get free products to review on gearbest.com

Answer:

Dear erma, Thank you for your inquiry. For this issue, please kindly check our pro program here: http://www.gearbest.com/about/pro-program.html If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Thank you. Gearbest.com

By Lily L., over a year old

Question:

Hello,how can i cooperate with you? Hello,how can i cooperate with you?

Answer:

Dear June, Thank you for your inquiry. We would like to extend our thanks to you for your interest on our Affiliate Program. Please email to affiliate@gearbest.com. Our related staff will contact you about this in detail. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Thank you. Gearbest.com

By Lily L., over a year old

Question:

We ordered an android and pc endoscope. it won't work on any device we have. how do we get our money back? my name is john rominger, jmrominger3@gmail.com. usps tracking #9200 1901 9355 3113 7864 94. We ordered an android and pc endoscope. it won't work on any device we have. how do we get our money back? my name is john rominger, jmrominger3@gmail.com. usps tracking #9200 1901 9355 3113 7864 94.

Answer:

Dear John, Thank you for your feedback. We regret that the item doesn't work well. According to the information you provided, I don't find your order. Could you please tell us your order number or ticket number? Once we received the information, we will check this issue and resolve it to your satisfaction. Thank you. Gearbest.com

By Lily L., over a year old

Question:

Hi there, i accidentally happened upon this site gearbest and spotted some nifty items and thought about ordering something from them, but before i did so i thought i should do a search to see what people's experience were with this vendor, after looking at customers reviews and finding so many dissatisfied customers i thought maybe i should not order anything from them, after all who needs a headache?. Hi there, i accidentally happened upon this site gearbest and spotted some nifty items and thought about ordering something from them, but before i did so i thought i should do a search to see what people's experience were with this vendor, after looking at customers reviews and finding so many dissatisfied customers i thought maybe i should not order anything from them, after all who needs a headache?.

Answer:

Dear tc, Thank you for your kind inquiry of the shipping issue. We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs. For more details on our shipping methods and whether free shipping is available, please see here: http://www.gearbest.com/about/shipping-methods.html. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Thank you. Gearbest.com

By Lily L., over a year old

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Gearbest Questions & Answers

I ordered product awhile ago and still not recieved it wondering if i will ever get it I ordered product awhile ago and still not recieved it wondering if i will ever get it

When are you going to supply my order. When are you going to supply my order.

What is the cost of registering a package with x96 and adapter What is the cost of registering a package with x96 and adapter

Where is my money? Where is my money?

Order status for order number: w1701230707207273 has remainded unchanged on "packed" for a couple of days. please explain. Order status for order number: w1701230707207273 has remainded unchanged on "packed" for a couple of days. please explain.

How to get free products to review on gearbest.com How to get free products to review on gearbest.com

Hello,how can i cooperate with you? Hello,how can i cooperate with you?

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

Where is my money?