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ID.me has a rating of 4.2 stars from 23,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention customer service, video call, and great experience. ID.me ranks 2nd among Software sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
When I first used this service, it worked seamlessly. The second time through, it failed miserably. The server was either too slow or non-responsive. And there is no way to contact a real person by phone or chat. All you can do is file a trouble ticket and sulk. They need to dedicate more resources on web servers and real people to support customers from all over the country.
Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
Date of experience: December 2, 2024
I relocated to the UK 3 years ago and found that the websites of many US entities are not designed for citizens living abroad as they do not accept foreign addresses, postal codes or telephone numbers. I had worked-around the problem by keeping my US email & mobile number active for second-factor authorization and depend on the postal service to communicate.
The Social Security Administration website recommended using ID.me for authorization. It was simple to set up with a very professional agent who resolved an issue with my browser not allowing their in-app window to access my camera.
I wish that all of the US financial, governmental & commercial websites that I use would sign up with ID.me! Once the simple set-up is completed it is seamless to use.
Date of experience: November 28, 2024
I have used ID.me for twelve years now since separating from The United States Marine Corps to maintain access to my files and benefits when needed on the VA's official site which requires a multi factor login process that's where ID.me comes in because of its' great security features it grants me the security of knowing those important things are always protected. ID.me does its' job and does it well.
Date of experience: November 15, 2024
Life has done a 360 since finding ID.me, no more waiting in lines in person or on the phone, with a quick and easy fast verification process that gets you immediate access to your daily routine and needs and hassle free as promised
Date of experience: September 10, 2024
Easy and convenient. Great job on handling my business with ID.me quickly and professionally. The representative's positive attitude and willingness to go the extra mile for customer is extraordinary and very much appreciated. She demonstrated excellent product knowledge during my virtual transaction which helped me feel confident in verifying my identity. Keep up the good work and God speed!
Date of experience: November 4, 2024
I was concerned about needing an alternative method to access social security and military pay websites. I had delayed using them for a while. When I finally looking into ID.me the process was very simple
Date of experience: November 9, 2024
Using this tool is easy because it doesn't require a lot of information that you normally don't have on hand. The instructions are easy to follow and you'll feel good in knowing you can go straight to your account without having to call customer service and wait in line to speak with someone.
Date of experience: November 10, 2024
When I first used this service, it worked seamlessly. The second time through, it failed miserably. The server was either too slow or non-responsive. And there is no way to contact a real person by phone or chat. All you can do is file a trouble ticket and sulk. They need to dedicate more resources on web servers and real people to support customers from all over the country.
Date of experience: November 18, 2024
Verifying myself is never fun - I know I'm me. I thought gaining access to government sites like the IRS would be a hassle and take forever. Not the case at all! ID.me made me feel like a person, rather than feeling as if i were going through an interrogation. The person on the video call was quick and to the point, and professional but still personable - even at 9:30 at night. A very good experience, especially since I was expecting the worst. Definitely changed my perspective.
Date of experience: November 25, 2024
The experience w/ signing in using my credentials from Apple, was very helpful, as most of us do not want more steps to go through to just sign up to a website. The ease of having this as an option, is outstanding. Thank you.
Date of experience: November 11, 2024
It took more than one try to get needed documents, some time waiting, and circumventing other things but totally worthy as allowed me to access easily to a needed government portal with sets of solutions and services. Excellent tool.
Date of experience: November 8, 2024
Such an easy process, just follow the instructions and you're good to go. I set mine up within 7 minutes it tells you everything you have to do. Tip: take a picture front and back of your drivers license or state ID ahead of time. I keep mine stored in my photos. Also close out all your apps. Easy, easy process.
Date of experience: November 9, 2024
I needed to check to see if my taxes were filed. ID.me made it super easy to access the IRS website. I forgot my password, but i only spent maybe 15 minutes max on reset. ID.me makes the process simple. The cutting edge tech made signing in very quick and easy. No need to talk to an agent, be put on hold which is great because im a busy person. Thanks ID.me!
Date of experience: October 30, 2024
The photo of the ID had to be taken twice because the first time it was on a light brown table and there was not enough contrast. This slowed the process by over 30 minutes. Thankfully an employee discovered that they needed to use a black background.
Date of experience: November 24, 2024
This makes processes much smoother and I am grateful. Back in the day we would have to go downtown and get in line for most government service matters, while now with this id.me tool we can save time, stress less and be happy.
Date of experience: November 14, 2024
Through their thorough vetting of my identity, they provided me with the ability to engage in sensitive transactions conveniently online, that would normally require an in person visit to a Federal agency with two forms of valid identification.
Date of experience: November 7, 2024
You know when you create an account then change numbers because you lost your phone or it was stolen but the account wants to text that phone you no longer have so your screwed? Not a problem with ID.me quick conference by video, operator verifies its you and boom! You're done and updating your new number easy and stress free!
Date of experience: November 23, 2024
ID.ME is a must have app if you're looking for a secure way to verify identity. Your data is encrypted and kept secure. The verification process is extensive but easy to do and only has to be done once. ID.ME is trusted by Federal and State government for access to various departments such as SSA, IRS, VA, and more online. Invaluable in today's information society. I highly recommend ID.ME and guarantee anyone is going to love it!
Date of experience: September 10, 2024
I use ID.me everywhere that I can. It makes signing into gov and state sites extremely easy and seamless. Verifying your identity quickly with those kind of sites quickly is very useful. I feel like it helps relieve some of the stress that you might feel trying to get things like healthcare records from the VA or a new social nonexistent.
Date of experience: October 31, 2024
From first contact ( extremely cold weather) my sales rep was knowledgeable, polite, not pushy, and respectful of my wants and needs. (Mike Hopkins) Did NOT ask where my husband was to negotiate the deal! So nice! I'll trade with him anytime!
Date of experience: November 29, 2024
Had to use it for a government agency and while I felt uncomfortable because it required key documents with personal information after checking, reviewing and trying to find how scam-able it might be, it seemed authentic and ultimately was impressed at how thorough, and security oriented it turned out to be. Just be ready, if you were glasses to take them off and possible encounter frustration going through, be patient. Once through access was instantaneous and that was great.
Date of experience: November 18, 2024
The process isn't perfect but it works. Our government either has a good internal team or they outsourced to a company that knew what they were doing.
Either way, a great success automating our critical government functions and ultimately reducing our taxes through efficiency.
The online effort to support the Corporate Transparency Act is yet another example of you can interact efficiently with the US Government.
As a former IT Director I know good project planning and execution when I see it.
Date of experience: November 24, 2024
I consider myself an old man. Relying on technology for my whereabouts and keeping track of every day life becoming a hassle. But somehow It was easy for me to create and establish my identity without a hitch..
Date of experience: August 31, 2024
Using ID.me makes signing into your Veteran's Administration medical account is a time saver and it also makes proving your veterans status helpful at merchants that offer a discount for our service
I am an 80 year old senior citizen that is very grateful for the financial help from the businesses that offer this bonus.Thank you
Date of experience: October 25, 2024
Problems logging in SSA site. Two-Factor Authentication asking for some type of Pass Code from a Pass List (?) Filed out an ID.me Survey from them today requesting callback.
Hopefully will hear something soon...
Date of experience: October 31, 2024
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Identity touches all sectors of the economy. But revealing the information that identifies us can be risky. At ID.me, we’ve changed this paradigm.
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
