ipsy Questions & Answers

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Here’s what consumers have asked with answers from ipsy staff and previous consumers.

52 questions answered
10% answered in 1 day
Question:

Answer:

I called the customer service number, and registered. I did not have a wait list, and I did not give ipsy any social media info. Make sure you fill out the profile information. It does help determine what ipsy sends you. It is a great subscription service.

By Lilly H.
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Question:

I have sign up for ipsy makeup and this month i did not receive my makeup why is that?

Answer:

IpsyCare can check your account status and confirm when your subscription is set to begin! Just email support@ipsy.com.

By Kaila B., Manager
Question:

I would like to make sure i dont receive the same color of eyeshadow are lipstick every month.

Answer:

It is very important to keep your profile information up to date. After a glam bag with something you do not like, or see a trend in lipstick. CALL Customet Service, they noted my request on my account. It seems to have worked for me. BIRCHBOX send me the same stuff every month. Seriously disappointing. Ipsy seems to be a much better subscription.

By Lilly H.
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Question:

How can i cancel?

Answer:

Barb G, I was scrolling and somehow accidentally clicked on "Not as Helpful" for your answer. It was purely on accident, and I'm not seeing a way to clear or undo the rating. So sorry.

By Deb L.
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Question:

Are all the items full size?

Answer:

I only received one Glam bag before I cancelled but everything except a brow pencil was sample size. Not a good deal if you live in Canada but not so bad if in the US. Birch box gets much better ratings but if you LOVE to try new makeup, give Ipsy a shot.

By Lisa C.
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Question:

Does ipsy steal your money? my mother doesnt want to subscribe because she thinks theyll take money off her credit card

Answer:

My niece has been getting it forever she hasn't had any problems with them and i also have a friend who gets it and she has never had a problem. I got mine last month and i loved it.

By karen c.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
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