why all the bad reviews?

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Kiwi.com Questions & Answers

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why all the bad reviews?

asked by Chris K. on 7/13/19

5 Answers

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More questions about Kiwi.com

If they make a mistake are they obliged to refund the customer and can you purse them legally.
Does anyone have an email address in Australia to try and get money back for airline tickets purchased and flights cancelled? Thanks
Hi I have purchased a ticket for 4 that is meant to leave very early tomorrow and still havent received my ticket? How long is that meant to take?
Hi I have purchased a ticket for 4 that is meant to leave very early tomorrow and still havent received my ticket? How long is that meant to take?
I found a mistake in their flight schedules, obviously a typing error and would like to inform them, but I cannot find their email address?
Why does my boarding pass show a different credit card than the one I gave for the billing?
Your Kiwi.com Guarantee seems to count for nothing, as I am still waiting for a full refund as stated by your very own website Guarantee. WHY?
Why do difficult answers be honest says email me then will not give it to me because I do not have the proper insurance.Not good business
I want to be reimbursed for the second part of my trip there is no matching flights to meet it .
I have tickets from 2 different airlines . The second ( pegasys) canceled flight from istanbul to venice but kiwi doesnt inform me about it.

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Get answers from the Kiwi.com staff and other customers.

Roberta F. · Answer 1 · 2020-10-23T11:29Z

Roberta F.

on 10/23/20

Because it is totally unreliable. Do not try to contact their customers' service because nobody would reply you.

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Gabor K. · Answer 2 · 2020-10-16T09:31Z

Gabor K.

on 10/16/20

My booking changes made absolutely wrong. No respons to my e-mails and my money back! Booking number 127219245

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Roger N. · Answer 3 · 2020-06-30T10:57Z

Roger N.

on 6/30/20

Because they deserve it. No refund for the airline cancelling my flight. No offer of credit even. They just take your money and provide nothing. Not even the flights you paid for.

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nu p. · Answer 4 · 2019-12-10T04:47Z

nu p.

on 12/10/19

Because they do not take responsibility for their mistake.

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Marianne N. · Answer 5 · 2019-09-03T07:57Z

Marianne N.

on 9/3/19

Their customer service is terrible and it's a very long turnaround time to get anything done. They also may RUIN your vacation by putting the wrong names on the tickets

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