Lovely Skin Questions & Answers

Hello Heather, Thank you for your question! Because we are an authorized seller of all the products on our site and we are owned and operated by a licensed dermatologist and cosmetic surgeon, we are able to provide discounts on certain brands and products that have been approved by the manufacturers and may not be available on other sites. In the case of Decleor, the manufacturers have decided not to distribute in the US any longer and have authorized us to sell the rest of our stock at a discounted price. Once we are out of our current stock, these products will no longer be available on our site. If you have any other questions, feel free to reach out to our Customer Care Team by emailing customercare@lovelyskin.com. Thank you, The LovelySkin Team

Hello Dawn, LovelySkin.com is owned and operated by a licensed dermatologist and cosmetic surgeon and we are an authorized retailer of all the products that we carry. We take the authenticity of all of our products very seriously. We are affiliated with a dermatology practice, medical spa, and research study clinic and have our own flagship retail store and distribution center in Omaha, NE. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us. As per our return policy, we do allow three individual items to be returned or exchanged in any 365-day period within 30 days of the purchase date. Our Customer Care team can help you with processing your return. Please contact our them by emailing customercare@lovelyskin. Thank you, Marie with LovelySkin

Thank you for your review, and I apologize that you had frustrating experience. I'd like to Clarify that we are authorized resellers of EVERY brand we offer for sale, including Carita which is owned by LOréal. Our company is headed by a board-certified dermatologist and cosmetic surgeon, allowing us to be a 100% authorized reseller of all products on our site. Effective 1/1/18, Carita is no longer distributing their brand in the United States. We offered Carita for about a year or so, and we were disappointed that we are no longer able to offer this brand. We value your health, your beauty, your investments, and your safety. We want to guarantee you the best products that come directly from the manufacturers. If you are ever concerned if we are an authorized reseller of a brand, it's best to reach out to them directly or email us. When we receive an inquiry with concerns about authenticity, we will email you with the manufacturer cc'd on the email to verify our status as an authorized reseller of the over 350 brands we offer. Thank you, Lisa Jensen Director of Customer Care

Hello Ellen, Thank you for your question. Obagi products containing hydroquinone or SPF have expiration dates. The FDA does not require that other skin care products have an expiration date on them, if they are good for three years after the date of manufacture. Also, please note that Obagi offers 2 NuDerm Systems, their original system referred to as RX and the newer hydroquinone free system called NuDerm FX. The original NuDerm RX line has some products that contain hydroquinone, like Obagi Clear #3 and Blender #5. However, the Obagi NuDerm FX line does not contain hydroquinone, therefore there are not expiration dates on the NuDerm ClearFX #3 and NuDerm BlendFX #5. Please let us know if you have any other questions or concerns. You can reach our Customer Care Team by emailing customercare@lovelyskin.com. Thank you, The LovelySkin Team

Hello Ellen, Thank you for your question. Obagi products containing hydroquinone or SPF have expiration dates. The FDA does not require that other skin care products have an expiration date on them, if they are good for three years after the date of manufacture. Also, please note that Obagi offers 2 NuDerm Systems, their original system referred to as RX and the newer hydroquinone free system called NuDerm FX. The original NuDerm RX line has some products that contain hydroquinone, like Obagi Clear #3 and Blender #5. However, the Obagi NuDerm FX line does not contain hydroquinone, therefore there are not expiration dates on the NuDerm ClearFX #3 and NuDerm BlendFX #5. Please let us know if you have any other questions or concerns. You can reach our Customer Care Team by emailing customercare@lovelyskin.com. Thank you, The LovelySkin Team

Hello Gonzalo, If you contact Obagi directly, they will confirm that we are indeed an authorized reseller of their brand. In addition, LovelySkin.com is owned and operated by a licensed dermatologist and cosmetic surgeon. We are affiliated with a dermatology practice, medical spa, and research study clinic and have our own flagship retail store and distribution center in Omaha, NE. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us. We are happy to help you with your cleanser. Please contact our Customer Care team at 402-697-1100 or by email at customercare@lovelyskin.com so we can assist you with this matter. Thank you, Marie with LovelySkin

Hi Noemi, please contact our customer care team at 877-754-6222 or at CustomerCare@LovelySkin.com. Thank you!