Mr. Cooper

Our loan got sold to them 4 months ago, I started prepaying the payment every 2 weeks, I have gotten calls every 2 weeks telling me I was behind on my payment every 2 weeks. Even though I am paid in advance they call me because of a screw up in their computer system. I am filing a lawsuit against them RUN FIGHT STAY AWAY FROM THEM<. I have been a home owner for 40 years this is the worst company I have ever dealt with

They will disappoint you - big time. It took over a year after my brother's death to get this mortgage company to do what's right. Finally after 10 letters and 5 email messages to their website trying to get a final settlement check issued in a way that could be cashed at my bank, one finally came after my tenth letter (a lengthy letter from the Executor) lambasting their customer service for the way they treated this account. Sure glad its over with.

I can't get a human on the phone. They messed something up and I can't pay my mortgage online. I am in an endless loop of speaking to recordings. This can't be legal.

My loan was recently purchased by Mr: Cooper, What a train wreck in dealing with them. HORRIBLE. I wasted 2:38 minutes yet again today attempting to get answers. AND NOTHING. Mr. Coopers automatically increased by $75.00 a month. It was stated that there were not enough taxes being withheld. That is incorrect. And now NO way of getting any help resolving this. There is NO real customer service. And if their computer does not understand, which it has not as of yet. With over 20 attempts. Hugh waste of my time. And still no resolution. But they will once again overcharge me here in a few days. But no way for me to contact them. BAD MANAGEMENT.

The worst mortgage company out there. I was with United Wholesale Mortgage, and Mr. Cooper bought my loan. I read into this company when notified of the transfer. Everything I read is coming to life with this company. They adjusted my escrow by $270 in June, yet taxes and insurance didn't change. I've seen that they have paid out almost $200 million so far this year, 2024, in lawsuits. They are creating foreclosures by raising mortgage payments. I'm so new to my loan that I can't drop my insurance and taxes. I'm going to refinance just to get away from these individuals. I don't understand how they are still in business with such questionable practices. All I can say is I want out as soon as possible, and that's not soon enough. Very frustrating.

On April 28,2024 I pay off my mortgage to Mr. Cooper. By the law they have 4 weeks after closing to send any escrow to the seller. I call them 3 weeks after to fallow up but the number they provide is not a good number you can't talk TO NO ONE so I sent a ticket and since then I being sending ticket now it being 4 MONTHS AND 2 WEEKS, IT BEING EXCUSES AND MORE EXCUSES! They supposed to send two check one for $34,56 and another for $ 1,538.49 we got the $34, check but they NEVER SENT THE BIG CHECK AND THEY ARE FULL IS EXCUSES! AND LEIRS THIS COMPANY HAVE SO MANY BAD REVIEWS IS SO ASHAME! I NEED MY MONEY AND WITH INTEREST IT BEING LONG TIME AND THEY HOLD MY CHECK WHITH NO REASON SHAME ARE THEN! I DID REPORT THEM TO TWO GOV. AGENCY WHAT THIS COMPANY IS DOING IS NO LEGAL SO CORROPTED VERY BAD! I NEED MY MONEY ASAP! MR> COOPER!

If I could give it zero stars, I would. I only have one reason for the poor review: they have zero customer service. It is literally nonexistent. There is absolutely no way to get in contact with a representative, only automated chatbots. If you have any problems or need to ask any questions, you're on your own, and there's nothing you can do. I'm very upset that Wells Fargo sold my loan to this company.

My mortgage was sold to this company and it's been nothing but a disaster from that point.
Think of this company as if kindergartens were running an intensive care unit. It's a 3 ring circus with the most non customer friendly policies in place ever known to mankind.

This company has pending class action law suits against them set to take place on a court docket so it is real. They continue to do exactly what they are being sued for. They are absolutely deceptive and have proven an inability to keep customers records Consequently for the customer because they don't process payments or fail to properly process payments they will tack on fees to the account that you are not notified of ever. Once the fees add up they sue you and win and leave you with nothing. That's the way they do business. The only 1 thing that's keeping them from being shut down is the fact that 1 person not even associated 30% of the time with the company is on the board and connected to the viscus morons that run the puppet inserted to the oval in 2020. Mr Cooper is among the most disgusting company's I've ever seen.

My mortgage was sold to them about six months ago. They immediately neglected to pay my home insurance, which I only found out when I got a letter from my insurance company that my policy was going to be dropped for nonpayment. It took me hours on the phone to get it resolved. Mr. Cooper's communication is terrible, whether it is not bothering to pay insurance premiums or increases in monthly payments, which my previous mortgage company managed to take care of just fine. I have never felt less like I mattered as a customer. Also there was their recent cyber breach, the ramifications of that are still unknown. Absolutely avoid.

Never in my life have I dealt with a company and it's employees that screw everything up, can't find previous correspondence, can't and or won't send me verification of conversations & are totally brain dead. The government needs to look at their horrendous history and reviews and take away all of their credentials as bankers & payment collectors. It's like dealing with a Communist organization that does whatever they want to do.
Unfortunately it appears they have government banking connections that they pay off in rubles and under the table benefits. Be sure to document every call with notation of day, date, time if call, person you spoke with, what their exact title is, their company ID # and record all conversations. To sum it up they are a bunch of commie whores.

Impressively bad customer service. Every.single.call I made sent me seeking different answers; I never got the same answer twice, and none of the representatives seemed to leave notes on the file from call to call. No continuity. The automated system is horrid. All together, a wretched service.

I receive daily emails and letters and postcards telling me that I have options with Mr. Cooper. After my house payment went up 20% due to the value rising (a good thing) I called to speak to a rep regarding this and got their animated mail. You can not escape it do not try. You can try to email them but no one answers. I got a letter today regarding my options again and I called to see if I could opt out of the mailings. They asked if they could send me to the automated phone because I have options when I do that. I asked again to speak with someone. Can you transfer me to someone. Can you have someone email me with a number or call me. Novel idea. No can't be done. I have spent hours trying to reach someone and when you ask to speak to someone it loops you back to the beginning. It is designed this way. FACELESS companies should not exist. Someone has to answer the phone other than when it is in their interest. GO ANYWHERE BUT HERE. We pay insurance so they can now sell worthless loans to risky borrowers and we pay for their business practices. Loans should be in the town where they are purchased and not a faceless greedy entity.

Why cant they use the name Nationstar?

My mortgage was sold to Mr. Cooper a few months ago. Trying to talk to a live person is non existent. How can a company operate with just an automated system? My homeowners insurance expired recently. Mr. Cooper said they sent a letter notifying me that it was happening. Guess what. No letter was ever received. I called the "Customer Service" number and was told "he" (meaning the virtual voice) could only respond to simple inquiries. Finally and I have no idea how it happened but I got to an option that involved insurance. A link was sent so I could send photos of my insurance declaration where it will be reviewed. Would I ever consider Mr. Cooper to finance another mortgage? No. Never. WHAT A JOKE!

Engaged in a loan from MrCooper last year. Have paid a significant amount into escrow. Come to find out they did not pay the property taxes.Found this out when I received delinquent tax notices from city/county. Have made numerous calls/texts/emails to customer service.Nothing being done. Ended up paying taxes myself. Would not use them again…

I have had nothing but problems since coming to this company. When I was first switched, I got over 20 phone calls in 5 days. When i finally called back to find out what they have been calling for, I was told they didn't have any idea why I was being called. Customer service is terrible. They give you the run around and never get your problems solved. They don't mail you your statement/bill until after it's due (I haven't received my bill in over 6 weeks) and then they try to make you pay a late fee for their mistakes. This company is a complete nightmare. I have had to call twice a week for the past 3 months because of something that got messed up. This place is a joke. The moment I have the opportunity I am getting away from them immediately. It's a constant fight with them. I can't even get them to mail be my bill in a timely fashion. But I get all of their other mail. Please avoid at all costs.

My mortgage was just transferred to Mr. Cooper. They can't find my payment. They have no live phone support. Their "Live Chat" consists of poorly trained reps who cut and paste pre-written responses. Once you encounter a problem with Mr. Cooper - there is no way to resolve it. The answer to the song lyric, "Will it go 'round in circles?" is YES if you do business with Mr. Cooper.

I've had this home loan and house for more than 11 years. Never had i had an issue until Mr. Cooper home loan services took over my loan. They failed to pay my homeowners through my impound account despite taking my money every month. Additionally, it is virtually impossible to get in touch with an actual human being at this company. This place is completely useless.

Good luck getting past the automated system. It will never let u talk to anyone. This company also messed my escrow account up and had me paying hundreds of dollars more than I was suppose to. There automated system alone makes me never ever want to business with company ever again.

The BEST mortgage company. Anytime I need to get anything resolved or any questions answered, with Mr. Cooper it's a breeze. Their online options are comprehensive, I love that when I call I get to speak with someone at their Texas call center. This is seriously the best company I've ever had handling a mortgage, will recommend them to everyone.

Mr. Cooper purchased out my home loan from my previous lender and my first payment is 12/1. I was looking to refinance, so I reached out to them to see if they could since they already seemingly did the legwork. While they did offer me a better rate, their closing costs were over $10,000! That's insane for someone who already has the loan and it's a refinance. It was over 3 points just to refinance. Safe to say I'm going to my bank that has zero origination costs saving me over $8,000.

Seems as if Mr. Cooper is concentrated on the collection 99% and customer service 1%. No wonder ratings are mixed. Customer for years never missed a payment, wanted a pay off figure, they want another 30.00 to fax a pay off. Got on line they want approx 750.00 additional for a payoff above what my last bill is. Not clear at all because they don't break it down. Easy and complete transparency, in this day and age, would be nice.

Mr Cooper is a terrible mortgage company please stay away if you can. Mr Cooper didn't pay the property tax on time until I found out was too late I needed to pay the later pay fee and customer service from Mr Cooper told me that they can't do anything to help me or give me refund... worst lender ever...