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MYHABIT

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Overview

MYHABIT has a rating of 2.4 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYHABIT most frequently mention customer service, and gift card problems. MYHABIT ranks 15th among Flash Sales sites.

  • Service
    8
  • Value
    10
  • Shipping
    9
  • Returns
    7
  • Quality
    9
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How would you rate MYHABIT?
Top Positive Review

“myhabit.com has become my addiction!”

michelle s.
7/13/15

I just love myhabit Events! This site, with its deep discounts on luxury goods is truly my Favorite new find and I just can't keep checking out out every single day! You are going to go bananas when you see what they have and love it if you are an Amazon Prime customer and you can get in to the sale 30 minutes earlier than everyone else!

Top Critical Review

“Something is fishy about this site”

ckh c.
1/8/15

Something is fishy about this site. No sooner did I order a handbag at original (not inexpensive)discount price (arrived in inadequate packing, luckily no significant damage), then suddenly one left selling for $40 less... unsatisfactory response by customer service. Then I was considering another handbag purchase, price unchanging over many days. I noticed the number of items for that brand was constantly changing and one colour of the style I had in mind was sold out yesterday? But available today? My colour choice went to "one left", selling without price modification... just as well. According to many reviews, who knows what the quality might have been of this supposed expensive bag?!

Reviews (125)

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customer service (32)
Thumbnail of user ckhc
Ohio
1 review
9 helpful votes
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January 8th, 2015

Something is fishy about this site. No sooner did I order a handbag at original (not inexpensive)discount price (arrived in inadequate packing, luckily no significant damage), then suddenly one left selling for $40 less... unsatisfactory response by customer service. Then I was considering another handbag purchase, price unchanging over many days. I noticed the number of items for that brand was constantly changing and one colour of the style I had in mind was sold out yesterday? But available today? My colour choice went to "one left", selling without price modification... just as well. According to many reviews, who knows what the quality might have been of this supposed expensive bag?!

Thumbnail of user joellenr
Florida
2 reviews
14 helpful votes
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October 13th, 2015

I purchased an item I saw on The Wendy Williams Show at a nice discount and it was defective. The zipper was broken and therefore the item can't be used. The MyHabit return policy on their website says they will refund my money but the only option you can choose is "gift card". To add insult to injury, they ask you during the refund process if you are sure that's how you want to receive your refund, but don't offer any other options. Also, their "contact us" buttons are scams - they have one for email, chat and call, but they don't do anything when you click on them. I am quite disappointed that Wendy Williams aligns herself with a company such as this given my experience and the multitude of negative comments online. I am usually much more careful about checking in to companies before using them so - lesson learned.

Thumbnail of user ronay
California
1 review
2 helpful votes
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May 11th, 2013

They started charging returns without ever advising their customers, just one day they quietly started to deduct shipping from your return! And this is on clothing items that you never know if it will fit or not. Unacceptable dishonest business practice. Stay away and never buy again, will tell all my friends who I have referred to myhabit before.

Thumbnail of user laurenl28
Georgia
3 reviews
14 helpful votes
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October 20th, 2015

Obviously fake, everything I ordered was made of poor quality materials and was poorly assembled. And the fact that they don't allow for product reviews should be all too telling. Will not order again.

Thumbnail of user joshuas31
Australia
1 review
4 helpful votes
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January 12th, 2013

International returns are a nightmare. They are rarely available to sign off for return shipments.

In addition, clothes come regularly without the original packaging or tags. Second hand goods are often sent!

Thumbnail of user michelles98
Connecticut
28 reviews
20 helpful votes
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July 13th, 2015

I just love myhabit Events! This site, with its deep discounts on luxury goods is truly my
Favorite new find and I just can't keep checking out out every single day! You are going to go bananas when you see what they have and love it if you are an Amazon Prime customer and you can get in to the sale 30 minutes earlier than everyone else!

Thumbnail of user kimv6
Colorado
3 reviews
12 helpful votes
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October 25th, 2011

This site is the best in deals & shipping! Fast and free. Also free returns. O my I love this site! Never had an issue. You do have to be quick on the mouse to catch certain items bit that's what makes it fun!

Thumbnail of user harrietp3
Maryland
3 reviews
10 helpful votes
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August 22nd, 2015

I ordered a pair of "ruby and diamond" earrings. The cost was less than $50.00 so I did not expect Tiffany quality at K Mart prices. However, the earrings were so ugly that I could not imagine anyone paying $10.00 for them. I used to love to browse the high-end products on this site. However, I have lost my interest in ordering anything again.

Thumbnail of user michaelk65
California
1 review
16 helpful votes
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August 30th, 2014

Myhabit is an interesting project by Amazon that (according to my experience) has the following characteristics:
1) It has very low quality products, many of them being replicas from China that they advertise to sell at a 70% discount!

2) in most of the cases, the shipping dates are FAKE. They claim your product will arrive in 3 days or so, and in reality they don't even have the product in stock. If you are patient enough to wait, they will send it to you whenever it comes (usually in 3 weeks), otherwise they will cancel the order.

3) Myhabit has NO REVIEWS, so no matter what they do to you, you can't post it in their website to warn other users. That's why they manage to be in business.

These guys should really be sued for false advertisements regarding shipping and inventory quality/fake discount rates. The question is who is going to take the initiative. I know they are too big, but they have no right to lie to their customers.

Tip for consumers:
Stay away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanneh4
New York
1 review
4 helpful votes
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May 15th, 2012

I received the notification from amazon at 10:47, PST. I entered the site at 10:53, PST (6 minutes later) and everything I tried to purchase was already sold out. (3) pair shoes, (2) pair sandals, and (4) different styles of jeans. Why bother if everything is already gone? Not just my size either, most everything was completely gone or 1-2 left in the smallest sizes...

Thumbnail of user minig
Virginia
1 review
2 helpful votes
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February 27th, 2013

I have placed orders with this website. Within a week, I was sent 2 incorrect items that I didn't even order. When I called customer service, only response was send the items back which requires printing labels packing the items and a taking trip to post office/UPS to return these items. Of course, great deal of time and effort is wasted for nothing. I was highly disappointed with their response. It seems like they just send you whatever they have and not what you ordered... Also, each time they said they can't send you the correct item since it is SOLD OUT! REALLY!

Thumbnail of user joycem39
New York
2 reviews
6 helpful votes
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January 5th, 2016

Have been a my habit buyer from the beginning. They sent an item with a track number to my business where everything is shipped and it states delivered. Well i never got anything and contacted my UPS driver with the track number and the address was not even mine or the name on the package as he verified. They stated clearly a mistake on My Habit part so I contacted them and they say check with the post office. They gave a refund on the shipping but that's not the problem where is the package and that track number was not for me at all. The shipping is nothing I am out of money and have no merchandise. Losing a good customer like my UPS driver said average 4 items weekly.

Thumbnail of user ritag4
New York
3 reviews
3 helpful votes
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November 8th, 2011

I thought the site was great until my last two orders last week. One order came without tags and the label inside one of the pieces was worn out. They went back. Then this latest order, the tag looked like the ones you find in a vintage store. Supervisors swore up and down they only buy new from the designer and nowhere else. Well, I tracked down the proper people at the design house itself and was emphatically told that they do not sell to MyHabit, and according to the tag that was attached to the piece, it's from 2009. When I tried to get to the bottom of it, all I got was a run around between corporate in NY and corporate in Seattle. Disgraceful.

Thumbnail of user stevel12
North Carolina
1 review
5 helpful votes
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September 22nd, 2011

If you search for the same merchandise in google you can usually find it for the same price or less right on the amazon website. Bunch of hype to get you excited but not worth it. Unless you want to buy designer jeans from a defunct company that was clearing out inventory for the same price! Without the BS limited quantity/already in someone else's cart crap.

Thumbnail of user davidh235
California
3 reviews
28 helpful votes
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July 20th, 2015

I have been an avid user of Gilt and Haute Look for years. I also work with Amazon.

I have not used My Habit regularly because the merchandise is spotty.

Today, I placed an order with My Habit using my mobile phone. I ordered a belt. Within moments, I received an e-mail that my belt and painting were on the way! I went to the site and tried to cancel the order within five minutes. It responded with a system error. I went online with Chat within a half an hour of placing the order. The representative said that my order was already on its way! I have been charged for a painting I did not intend to order. This note was followed quickly by My Habit's return policy in an e-mail.

Regardless of whether this experience is resolved, I'm done with them. The service experience didn't fit what is presented as a "premium" brand.

Thumbnail of user toria2
Philippines
3 reviews
7 helpful votes
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April 9th, 2014

I have chanced upon myhabit when I had to buy a pair of high fashion shoes that had as expected ran out of the shops as soon as they were put out. I have vast experience in online shopping being both a buyer and a seller. So I googled a bit and I was lead to the greatest site ever. Not only do they have the right size for me, they are priced very low, way low than the other fashion sites that I frequented before. I stayed on the site to browse some more and was delighted to find out that there are other awesome items as well in other categories. Like a true fashion diva I appreciate the e-mail they send to keep me updated on the latest sales! It sometimes suck because others get there before me but it's ok, I win some, I lose some. Also, a special shout out to their great after sales customer care for replying promptly and comprehensively to my queries and requests.

Thumbnail of user carold23
California
1 review
7 helpful votes
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November 16th, 2014

Just received an Ivanka Trump bag with the straps unglued from the hardware. Very shoddy packaging as well. Overall, everything feels cheap and wreaks of scam. Hard to believe there is any associations to Amazon.

Value
Shipping
Quality
Thumbnail of user maryp43
New York
1 review
12 helpful votes
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January 29th, 2014

I saw a $775.00 Calvin Klein white shirt for sale for $149.00 on their site. I bought it! It came with a label from Calvin Klein attached saying, "Suggested Retail - $98.00"! I was appalled, felt used and what do they think I am, stupid? I called to let them know and all they would do is refund me the balance between 149.00 and 98.00 - which means there's no discount and it's a supposedly discount site. Then, when I decided, forget it, I'll return it - they wanted to charge me a 3.99 return fee! After much time on the phone with supervisors, I finally got that 3.99 fee waved. I tell you what, I am telling everyone I know this story and you should too if you're reading this.

Thumbnail of user leticiag6
California
1 review
1 helpful vote
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April 17th, 2016

I bought a pair of Red Valentino boots from Myhabit. I expected them to be packaged with new designer box; however, I was sadly disappointed to see an old used Red Valentino box with used boots and no dust bag. The boots run small. I ordered a 7, I am a 6 1/2. I don't believe the the boots are authentic. I will never order from Myhabit or Amazon again. I learned my lesson at a high price for trying to get designer brand for less. Beware!

Thumbnail of user sandras11
Texas
1 review
4 helpful votes
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September 12th, 2011

The intro coupons made speed shopping a little worth it but, it seems those are gone. So tired of having to RACE to try buy something here. By the time I get a chance to look at what they offer, they are sold out. Saw some really cute kids boots and of course couldn't get them. So, I Googled the brand and guess what? NOT the lowest price on the net and I could actually order them like a real human being and not a frenzied monkey. I'm done with MyHabit. I look but then go browsing for the brand somewhere else. They are not the only site that offers free shipping and returns either. I'm over it.

Thumbnail of user ginnym3
California
1 review
8 helpful votes
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December 26th, 2015

They had a sale on kitchenaid mixers, and I made a mistake ordering one. Waited for a 40 (!) days for they to ship it (they have been saying they are waiting for stock), and on 41 day they had ANOTHER sale on these mixers. Naturally, mine still hasn't been sent. I made another order on the day of the current sale, and asked the support, whether there are expected to be problems with the new batch - and was assured, that no, everything's fine. Waited for 15 more days and received a message, that my order was cancelled. And of course, all of the sales on this item has already ended elsewhere. Thank you, myhabit. I'm gonna be telling everybody to stay the hell away from you.

Thumbnail of user kimc32
Texas
1 review
2 helpful votes
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March 4th, 2013

I bought a coffee table and only received the table top with no legs! It was also damaged during shipping (one corner was chipped off). I have bought two other items from them and didn't have any problems (a pair of shoes and a pillow). My suggestion... stick to small inexpensive items. Now I have to somehow get this 58lb package to the post office. How? I have no idea since it weighs more than 1/2 my weight! Too much trouble and disappointment to ever take a chance on a big item again!

Thumbnail of user margotk1
Connecticut
1 review
11 helpful votes
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July 29th, 2015

Just be aware when you buy because some of the merchandise is not returnable. I purchased a pair of boots and they sent me two right shoes. These were tagged "not returnable"... sorry but you sent me two right shoes. MYHABIT didn't seem to have two lefts laying around anywhere and said I could just donate the two right shoes I received. Um, ok? They did refund my money because of the circumstances.

Thumbnail of user judib3
Australia
1 review
3 helpful votes
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December 20th, 2014

I live in Australia and over the years have been an avid and large customer of MyHabit. But when I try to shop now it says with the product - International shipping available, it is not in the
Restricted category but when I go to check out it says it can't. This is a regular occurrence, I am wasting my time and I have just had 10 items from t-shirts to sunglasses rejected!
Why?

Thumbnail of user aideenm
New Jersey
1 review
4 helpful votes
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April 28th, 2015

I have had mainly good experiences, but now that they charge shipping for anything under $99, it's very frustrating. Since items can only be held in your shopping cart for 10 minutes, it's a race to try and find everything I'm looking for before that 10 minutes is up. For example, today I put a pair of Kenneth Cole sandals for $39 in my cart. It was the last pair available in my size and it was really all I wanted, but they wouldn't be free shipping by themselves, so I had to quickly look through lots of other items to find something else to add up to $99. In the past I could have just checked out with the sandals, and then gone back to look for other items at my leisure.
I really don't like the set up now, so I probably will just look at their site and then see if the items are available at a comparable price elsewhere

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Flash sales site selling designer clothing, owned by Amazon.com.

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