NewChic Questions & Answers

Hi, Reb B. Usually it is door delivery service. However, in some cases, it is Post Office delivery. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. We advise you to familiarize local delivery regulations before ordering. Any questions, please feel free to contact us. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Marian B., Newchic offers many payment methods. More details, please refer to the below link. https://www.newchic.com/payment-methods-hc159.html You can choose your preferred payment method on the Order Information page during the checkout process. If you don't know how to buyplease refer to the New user guide below via computer. https://www.newchic.com/new-user-guide-hc154.html Thanks in advance.

Hi, BEV C. Sorry for the inconvenience. In your case, to protect the customer privacy, please contact our after-sale customer services as below. There we have specific technical staffs to help you solve your problem. 1. Go to contact us If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via the phone/mobile: https://pwa.newchic.com/customer-service Claim period: Within 14 days from the date you received the item. Customer Service response time: Within 24 hours If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-hc162.html Thank you.

Hi, jERRY K. Your order # 51807961 was shipped on 2018/7/18 by air mail without a tracking number since you choose Flat Shipping as the shipping method in your order. We have also informed you in details via your registered email address. Please kindly check your spam/email later. You can visit the website below to view all shipping methods and their delivery times. https://www.newchic.com/shipping-methods-hc160.html (holidays and weekends are not included) Also, you can find more details in your Newchic account - View Order - My Order. On rare occasions it may take longer than this, please contact us if it has not arrived within the estimated time. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We hope you get your order soon. Thanks in advance.

Hi, Zail H. If you have any doubts, please feel free to contact us and give us more details. Access via computer: https://www.newchic.com/Contact-Us-hc10.html Access via phone/mobile: https://pwa.newchic.com/customer-service If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do the best to help you. Thank you.

Hi, Zail H. Sorry for the inconvenience. For now we have no physical shop/store there in your country. We are located in China and we only sell the item online. Any questions, please contact us. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service Thanks in advance.

Hi, raul c. The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Total Delivery Time = Processing Time(1~2 business days) + Shipping Time Also, when you placed the order, you can get the estimated delivery time on checkout page. Any questionsplease contact us. If access via computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service Thanks.

Hi, Steven M. Many customers have placed the order on Newchic who received the items and love them as well. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. Also, we are trying to improve our service. Any questions, please feel free to contact us. Access via computer: https://www.newchic.com/Contact-Us-hc10.html Access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Terri C. The original order 50878840 has been split into order 51605846 and order 51605850 due to different warehouse. We have also informed you in details via your registered email address. Please kindly check your spam/email later. Both the sub-orders have been shipped out. Your sub-order 51605846 was shipped by Air Parcel Register on 2018/7/9 with tracking number LY419112375CN. Your sub-order 51605850 was shipped by Air Parcel Register on 2018/7/11 with tracking number LY431328313CN. You can visit the website below to view all shipping methods and their delivery times. https://www.newchic.com/shipping-methods-hc160.html Also, you can find more details in your Newchic account - View Order - My Order - Order Tracking. Hope you can receive your order ASAP. Further assistance, please kindly contact us. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We hope you get your order soon. Thank you.

Hi, Linda B. We are sorry for the inconvenience. If you have any doubts, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service Typical response time is 24 hours. If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Phone: +00852 -81931379 Please note that the Office time is 9:00am to 6:00pm GMT + 08:00 Best regards, Newchic team