NewChic Questions & Answers

Hi, Thomas N. Sorry. If you want to get the quick response in urgent case, we suggest you contact us by live chat as live chat is available 24/7. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Thomas N. The items were shipped out and you can track order in the below link by entering your Order ID/# and the registered email address below. Or Scroll down to the bottom and Click Track Orderon every page https://www.newchic.com/index.php?com=order Thanks.

Hi, Thomas N. Both your order # 49954399 and # 49954239 has been shipped out. Your order 49954239 was shipped by Air Parcel Register on 2018/6/4 with tracking number LY253074133CN. Your order 49954399 was shipped by Air Parcel Register on 2018/6/8 with tracking number LY276106700CN. We have also informed you in details via your registered email address and please kindly check your spam/email later. You can track your order here: http://www.17track.net/en Here is the link about the shipping methods and estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details. Thanks in advance.

Hi, Thomas N. Please don't worry. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html Thanks.

Hi, breedeen b. Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. Or https://m.newchic.com/help-center/return-policy You can get all the details here. To protect the customer privacy, we suggest you contact our customer service for the best solution. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Kanishak. Yes, we can deliver to India. Newchic offers 7 different international shipping methods: 1. Air mail & Register air mail, 2. Priority direct mail, 3. Middle East Direct Mail, 4. India Direct Mail 5. EMS, 6. Expedited Shipping Service, 7. Brazil Direct Mail More details, please refer to https://www.newchic.com/shipping-methods-hc160.html You can choose your preferred shipping method on the Order Information page during the checkout process. Thanks.

Hi, Emmett. You can find the shopping chart on the upper right-hand corner of every page on APP, or website on computer, or website on phone. If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Hi, Emmett. You can find the shopping chart on the upper right-hand corner of every page on APP, or website on computer, or website on phone. If you have any doubts about the product or your order, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Hi, Diane. Yes, every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer. In your case, to protect the customer privacy, we suggest you contact our customer service for the best solution. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Wong B. Thanks for your order # 48454171. Your order 48454171 was shipped by Air Parcel Register on 2018/5/3. We have also informed you in details via your registered email address. Please kindly check your spam/email later. The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details. Also, you can find more details in your Newchic account - View Order - My Order - Order Tracking. https://www.newchic.com/account/orderlist.html Hope you can receive your order asap. Thanks.